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Leads the preparation for and delivery of regular operational reviews, scorecard meetings and other strategic meetings to monitor operational performance. * Assisting in the growth of BNPP's OCRM ...

Uphold company standards for customer service and ensure the achievement of Net Promoter Score (NPS) goals. Meeting Participation: Participate in company meetings and enforce decisions made by upper ...

You will be responsible for all the financial measures (revenue growth, gross margin growth, headcount growth) as well as client satisfaction parameters (client scorecards, SLA's, etc.) Core ...

Lead the evaluation and selection process, including vendor demonstrations, scoring, and final recommendations. * Develop and present business cases to senior management to secure approval and ...

Evaluate pre-bids and final bids, providing leveling feedback, and utilizing scorecards to award single vendor. Stakeholder & Vendor Management: * Conduct discovery calls with line-of-business ...