135 Best score Jobs in New York, NY (May 2025)

Customer Service Advisor and Administrator

As a Customer Service Advisor and Administrator, you will be an integral member of an award-winning Customer Service department that demonstrates prides and passion for delivering outstanding service in an ever-changing industry. In the Customer Service Advisor & Admin position, you will be responsible for ensuring that you are supporting our customers queries proactively and professionally both verbally and through administration interactions in agreement with our Service Excellence requirements alongside our business key performance indicators. There will be a strong focus on first time resolution and excellent customer service. You will be working with a team of several other CSAAs across the states. The role will involve: Providing helpdesk/order fulfilment style support and advice via email and telephone, to our customers. Navigating Beulah Logistics systems and with a strong understanding of processes Providing excellent customer service Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process. Investigating and offering a timely response to customer enquiries and requirements. Taking ownership of queries and actions appropriately. Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s. To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores. You will need to be proactive and self-motivated with excellent communication skills, both verbal and written. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be: Ability to work well under pressure and multi-task when required. Able to communicate effectively with customers by telephone and email. Able to work against performance targets surrounding quality and productivity. Ability to be extremely organised and have excellent attention to detail. Able to work flexibly, as a team as well as on your own to meet deadlines and targets. Ability to learn quickly and work within clearly defined processes but use own initiative when needed. Strong problem-solving skills with the desire to provide superior service. Computer experience including Teams, Word, Excel and Outlook. What it's like to work at Beulah Logistics: If you want to be part of a dynamic, fast-growing company, Beulah Logistics ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

Immediate start!

Easy apply

New York University

Customer Service Representative (CSR)

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

Immediate start!

Easy apply

MBA Staffing Solutions

Certified Nursing Assistant

Job Responsibilities As a CNA at [Your Organization Name], you’ll play a pivotal role in supporting our patients’ daily needs and overall well-being. Key responsibilities include: Assisting patients with daily living activities such as bathing, dressing, grooming, and toileting. Monitoring vital signs and reporting any changes in patient condition to the nursing team. Supporting mobility efforts, including transferring patients between beds, wheelchairs, and other locations. Delivering meals and assisting with feeding as needed, ensuring dietary requirements are met. Maintaining accurate patient records and documenting care activities in accordance with facility policies. Providing compassionate emotional support to patients and their families. Adhering to infection control protocols and maintaining cleanliness in patient areas. Collaborating with the nursing and interdisciplinary team to deliver high-quality care. Assisting with additional tasks as assigned by the supervising nurse or facility management. Required Skills, Experience, and Qualifications Must-have: High school diploma or equivalent. Active CNA certification in [State] or eligibility to transfer certification to [State]. Ability to follow care plans, prioritize tasks, and work effectively in a team environment. Strong communication and interpersonal skills to interact with patients, families, and colleagues. Commitment to maintaining confidentiality and adhering to healthcare regulations, including HIPAA. Physical stamina to lift and assist patients safely and perform duties during long shifts. Nice-to-have: Prior experience in long-term care, rehabilitation, or acute care settings. Basic knowledge of medical terminology and experience with electronic health records (EHR) systems. Specialized training in dementia care, hospice care, or pediatric care. Multilingual abilities to communicate with diverse patient populations. Success Criteria To excel in this role, as a CNA you are expected to: Maintain patient satisfaction scores of 90% or higher through compassionate and respectful care. Complete assigned care tasks within designated timeframes while adhering to quality standards. Foster a collaborative environment by assisting colleagues during peak workloads and emergencies. Accurately document patient care activities to support seamless communication across the healthcare team. Exhibit a proactive approach to patient safety and infection control, contributing to a safe care environment. Uphold the organization’s values of integrity, empathy, and dedication to excellence. Compensation Base salary: $16.08 – $21 per hour, depending on experience and qualifications. Additional Earnings: Overtime pay and shift differentials available for evening, weekend, or holiday shifts. Benefits Comprehensive health, dental, and vision insurance with options for family coverage after 90 days Paid time off (PTO) and flexible scheduling to promote work-life balance. Access to professional development resources, including tuition reimbursement and CNA-to-LVN/RN career advancement programs. Employee wellness initiatives, such as fitness classes, mental health support, and discounted gym memberships. Uniform allowances and shift meals (where applicable). Application Process To apply, please submit your resume and a brief cover letter explaining your interest in the CNA role. Qualified candidates will be contacted within two weeks for an initial interview and skills assessment. For questions about this position or the application process, contact [HR Contact Information]. This job posting will remain open until [Date].

Immediate start!

Easy apply

Score jobs in New York, NYCreate job alerts

Popular jobs searches in New York, NY

Popular score jobs locations