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  • Customer Service & Front Counter Specialist
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    Customer Service & Front Counter Specialist
    2 days ago
    $19–$22 hourly
    Full-time
    Deer Park

    The Auto Paint Depot – Deer Park, NY Pay: $19.00–$22.00 per hour Schedule: Full-Time | Monday–Saturday availability | 8:00 AM–5:00 PM | Occasional Sundays may be required About The Auto Paint Depot The Auto Paint Depot is a growing automotive paint and supplies company located in Deer Park, NY. We specialize in custom-mixed automotive paint, touch-up paint, professional automotive refinishing products, and online order fulfillment for customers throughout the United States. We are looking for a dependable, organized, customer-focused person to join our team and become an important part of our front counter and customer service operation. This is not simply a receptionist position. You will work directly with customers in our store, by phone, and online. You will help customers place orders, answer questions, research existing orders, and help resolve problems when they occur. We are willing to train the right person, but reliability, professionalism, communication skills, and the ability to learn are extremely important. What You'll Do Your responsibilities will include: • Greet and assist customers at our front counter, • Answer incoming customer phone calls, • Respond professionally to customer emails and online inquiries, • Help customers place orders and select appropriate products, • Ring up in-store purchases and process customer transactions, • Create and review customer orders and invoices, • Look up order status and tracking information, • Help resolve shipping, damaged-order, return, refund, and order-related issues, • Assist customers with automotive paint and color-match questions, • Communicate with customers when additional information is needed to complete or correct an order, • Work with orders from our website and online marketplaces, • Use systems including email, WooCommerce, Amazon, eBay, ShipStation, POS software, and other business applications, • Keep accurate notes and records of customer issues and resolutions, • Follow up with customers when a problem requires additional attention, • Stock merchandise and help keep the front counter, showroom, and customer areas organized, • Assist other team members when needed, • Perform light lifting and remain on your feet during portions of the workday Who We're Looking For We are looking for someone who is: • Reliable and punctual, • Friendly, patient, and professional with customers, • Comfortable speaking with customers face-to-face and over the phone, • Able to communicate clearly through email, • Comfortable using computers and learning new software, • Organized and able to handle multiple tasks at the same time, • Able to follow instructions and established procedures, • Able to take ownership of a customer problem and follow it through to resolution, • Comfortable working in a busy small-business environment where priorities can change throughout the day, • Willing to learn about automotive paint, products, paint codes, and our ordering systems, • Able to work independently without needing constant supervision, • A team player who is willing to help wherever needed Qualifications Customer service and/or retail experience is preferred. Automotive, auto body, automotive paint, parts-counter, collision-industry, or similar experience is a strong plus, but we are willing to train a dependable candidate who is eager to learn. Experience with e-commerce, Amazon, eBay, WooCommerce, ShipStation, POS systems, or online customer service is also a plus. Spanish/English bilingual ability is a plus. Basic computer and email skills are required. Schedule & Availability This position requires availability Monday through Friday between 8:00 AM and 5:00 PM. Some Weekends may occasionally be required depending on business needs. Saturday availability 9:00 am to 3:00 pm. Please apply only if you can reliably meet the scheduling requirements of this position. Compensation & Benefits • $19.00–$22.00 per hour, • Full-time position, • 1 week paid time off (PTO), • 1 week sick time, • Major holidays off and paid, • On-the-job training, • Opportunity to learn the automotive paint and refinishing industry, • Opportunity to grow with an established local and e-commerce business A Successful Person in This Position The right person doesn't need to know everything about automotive paint on day one. What matters most is that you show up consistently, arrive on time, communicate professionally, pay attention to details, learn from training, and genuinely try to help customers. When a customer has a problem, we don't want someone who simply says, "I don't know." We want someone who will find out what happened, communicate with the customer, ask for help when necessary, and work toward a solution. If you're dependable, comfortable working with people and computers, enjoy solving problems, and want a position where you can learn and take on responsibility, we'd like to hear from you. When Applying Please include a short response to the following question with your application: A customer contacts us and says the automotive paint they received doesn't match their vehicle. They are frustrated and want the problem fixed. How would you handle the situation? We're not looking for automotive paint expertise in your answer. We want to understand how you communicate, think through a problem, and take care of a customer.

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  • Shift Leader
    Shift Leader
    3 days ago
    $18.5–$24 hourly
    Full-time
    Holbrook

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passion ate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You'll Do Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills & Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

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