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New York Health is seeking a dedicated Urologist to join our well-established, high-volume urology team in Suffolk County, Long Island. Suffolk County offers a great quality of life: beautiful beaches, excellent schools, family-friendly communities, and easy access to New York City.

New York Health is seeking a compassionate and skilled OBGYN to join our thriving multi-specialty practice in Suffolk County, NY. Residents also benefit from strong school systems and proximity to New York City, while still enjoying a slower pace of life and a strong sense of community. At New York

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Team At Sourgum, we’re building the operating system for the waste and recycling industry—bringing transparency, standardization, and accountability to a historically fragmented space. Our platform connects customers with a nationwide network of local operators, powering everything from pricing and logistics to service quality and reporting. The Forward Deployed Engineering team sits at the center of this transformation. We work directly with customers and internal teams to design, build, and launch high-impact solutions that drive real operational outcomes across the Sourgum network. The Role As a Forward Deployed Engineer at Sourgum, you will partner directly with customers and internal stakeholders to architect, build, and deploy production-grade solutions on top of our platform. You’ll own the journey from initial problem discovery through deployment—translating messy, real-world operational challenges into scalable, reliable systems. This is a hands-on engineering role that blends software development with elements of product, operations, and customer-facing work. You’ll operate at the intersection of technology and the physical world, helping customers modernize how waste and recycling is managed across their locations. This role is ideal for entrepreneurial engineers who thrive in ambiguity, enjoy working closely with customers, and want to see their work drive tangible, real-world impact. What You’ll Be Doing Design, build, and maintain production-grade systems using general-purpose programming languages Partner directly with customers and internal stakeholders to understand operational challenges and translate them into scalable technical solutions Own projects end-to-end—from problem definition and solution design to deployment, monitoring, and iteration Work cross-functionally with product, operations, and engineering to deliver high-impact features and workflows Rapidly turn ambiguous goals into clear specifications, prototypes, and shipped solutions Optimize system performance, reliability, and efficiency across pricing, logistics, and service workflows Contribute to product development by identifying patterns across customer needs and helping shape roadmap and features Operate as both an engineer and problem-solver, balancing speed with long-term scalability Navigate ambiguity and make thoughtful tradeoffs to deliver simple, effective solutions Take ownership of outcomes, holding a high bar for execution and accountability The Qualifications You Need Bachelor’s or Master’s in Computer Science, Engineering, Mathematics, or a related field 2+ years of experience in a fast-paced, high-growth environment Strong experience with at least one general-purpose programming language in a production environment Experience building and maintaining production systems that interact with real-world operations or workflows Strong communication skills, with the ability to translate complex technical concepts into clear, actionable insights Comfort working directly with customers and cross-functional teams Ability to operate in ambiguous environments with a bias toward action and ownership Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company.

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Team: The Product team sits at the intersection of Engineering, Design, Sales, Operations, and Customer Success, shaping the experiences that power both sides of our business: a SaaS platform and a services-based offering. We partner closely with leadership and cross-functional teams to translate business strategy into product vision, and customer needs into scalable solutions. Our goal is to build products and services that deliver measurable value, drive growth, and create exceptional customer experiences. The Role: As the Head of Product, you will own the strategy and execution of our entire product organization across both the SaaS and services sides of the business. This is a true player–coach role: you’ll lead and develop a small product team (currently two direct reports) while also serving as the Product Manager/Product Owner for our SaaS platform. You’ll be responsible for defining product vision, setting roadmap priorities, and ensuring tight alignment between product, engineering, and go-to-market teams—while staying deeply hands-on with discovery, delivery, and iteration for our core software product. You’ll act as a strategic partner to executive leadership, translating business objectives into product strategy and turning customer insights into shipped outcomes. What you’ll be doing: Own the end-to-end product strategy and roadmap across both the SaaS platform and services-based offerings Serve as the Product Manager/Product Owner for the SaaS business, leading discovery, writing requirements, grooming backlogs, and driving delivery with Engineering Lead, mentor, and develop a small product team while establishing scalable product processes and operating rhythms Define product vision, success metrics, and prioritization frameworks aligned to company goals Partner closely with Engineering, Design, Sales, Operations, and Customer Success to ensure alignment from ideation through launch Translate business needs and customer feedback into clear product requirements, user stories, and acceptance criteria Drive customer discovery through interviews, data analysis, and feedback loops to inform roadmap decisions Own release planning and go-to-market coordination in partnership with Sales and Customer Success Build and maintain product documentation, specs, and internal enablement materials Establish product KPIs and dashboards to measure adoption, engagement, and business impact Balance strategic leadership with hands-on execution—shipping product while building a high-performing product function Identify opportunities to improve operational efficiency and customer experience across both software and services Act as a trusted advisor to leadership by turning insights into actionable product recommendations The qualifications you need: 7+ years of experience in Product Management, with at least 2+ years leading or managing product teams, ideally in a SaaS environment Proven experience owning product strategy while also operating as an individual contributor Strong understanding of agile product development, including backlog management, sprint planning, and cross-functional delivery Experience building B2B software products from discovery through launch and iteration Ability to operate effectively in a player–coach capacity—comfortable zooming between strategy and execution Demonstrated success partnering closely with Engineering and business stakeholders to deliver outcomes Strong product instincts paired with data-driven decision-making Excellent communication and stakeholder management skills, with the ability to align diverse teams around a shared vision Comfort working in ambiguity and fast-moving, high-growth environments Bonus: experience working with or building products that support services-based or operational workflows Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company. Compensation Range: $220K - $300K

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. Sourgum is seeking a dynamic and driven individual to join our team as an Account Manager. The ideal candidate will work closely with our Account Executive team to maintain and expand relationships with our clients. This role requires exceptional communication skills, attention to detail, and a proactive approach to customer service. Your Responsibilities Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies. Nurture strong relationships with clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns. Monitor service quality and customer satisfaction, addressing any issues promptly and effectively. Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies. Assist Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination. Provide support to the Account Executive team in various administrative tasks and projects as needed. Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth. Maintain accurate and up-to-date records for every customer you manage. Requirements You must be customer obsessed and tech-enabled. Ability to commute into our Jersey City, NJ office. Proven experience in account management, customer service, or sales, preferably in a B2B services industry. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams. Excellent organizational abilities, including time management and prioritization skills. Proficiency in MS Office Suite and CRM software (e.g., Salesforce or Zendesk Sell) preferred. Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment. Commitment to upholding company values of sustainability, integrity, and excellence. Bachelor's degree in Business Administration, Marketing, or related field preferred. Prior experience in the waste & recycling, construction, trucking, or similar industry is a plus. Benefits Company stock options are part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Comprehensive benefits package including health insurance (medical, dental, vision), retirement plans (401K), and generous paid time off. Opportunities for professional development and career advancement within a growing company. Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company. Compensation Range: $60K - $75K

Job Description Safety Manager Location: Hudson County, NJ; Westchester, NY; Stamford, CT; Suffolk County, Long Island Salary: $120,000 – $150,000 + Medical Benefits Company Overview Our client is a well-established general contractor specializing in ground-up mixed-use multifamily residential construction throughout New Jersey and the five boroughs of New York City. With their main office located in Harrison, NJ, they are seeking a hands-on Safety Manager to support and enforce safety standards across active job sites. Position Overview The Safety Manager will be responsible for the day-to-day implementation and enforcement of the company’s safety program across multiple construction sites. This role is highly field-oriented and will work closely with Superintendents, Project Managers, and subcontractors to ensure compliance and promote a strong culture of safety. This position reports to senior leadership and requires regular communication with both field and office teams. Key Responsibilities • Conduct regular job site safety inspections and enforce compliance with company and OSHA standards, • Identify hazards and implement corrective actions in real time, • Partner with Superintendents and Project Managers to ensure site-specific safety plans are followed, • Review subcontractor safety practices and address any deficiencies on-site, • Assist in incident investigations, including documentation and root cause analysis, • Maintain accurate OSHA logs and safety documentation, • Lead toolbox talks, site orientations, and ongoing safety training, • Monitor PPE compliance and safe work practices across all trades, • Support pre-construction safety planning as needed, • Communicate safety expectations clearly to field personnel and subcontractors, • Coordinate with third-party safety consultants when applicable Position Requirements & Qualifications • 5–10 years of construction safety experience, • Experience working on ground-up commercial or multifamily projects preferred, • OSHA 30 required; OSHA 510 a plus, • CHST, ASP, or CSP certifications are a plus (not required), • Strong knowledge of OSHA regulations and construction safety standards, • Ability to work directly in the field and interact with trades, • Strong communication and problem-solving skills, • Organized and able to manage multiple active job sites, • Proficiency in safety reporting tools and basic technology platforms, • Valid driver’s license and reliable transportation Physical & Work Environment Requirements This position requires the ability to: • Work in all weather conditions, including heat, cold, and rain, • Frequently visit active construction sites, • Climb stairs and ladders and navigate uneven terrain, • Lift and carry up to 50 pounds as needed, • Stand and walk for extended periods Equal Employment Opportunity Statement Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin.

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Role: This is a hybrid role based out of Jersey City. Employees are expected to be in office Monday, Tuesday, and Thursday each week We’re looking for a driven and energetic Sales Development Representative (SDR) to join our growing sales team. As an SDR, you’ll be the first point of contact with potential customers and play a key role in building our sales pipeline. This is a great opportunity for someone eager to break into tech sales and grow their career in a fast-paced, high-impact environment. What you’ll be doing: Identify and research potential clients through outbound prospecting Prospect for, generate and qualify leads to create sales-ready opportunities by making outbound (cold) calls and emails daily reaching out to key decision makers Help prospects understand Sourgum’s solution, and how we fit within their current operations and business processes Manage and update lead information in the CRM (e.g. HubSpot) Collaborate with marketing and sales to refine messaging and outreach strategies Follow up with inbound leads from marketing campaigns and website forms Track outreach metrics and contribute to ongoing process improvements Maintain a strong understanding of our product and value proposition The qualifications you need: 0–2 years of sales, customer service, or lead generation experience (B2B SaaS experience is a plus but not required) Strong written and verbal communication skills Highly organized and self-motivated with a team-first mindset Comfortable with cold outreach and handling objections Coachable and eager to learn new tools, tactics, and strategies Ability to work in a fast-paced, goal-oriented environment Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company. Compensation Range: $50K - $70K

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. As an experienced engineer, you will help build our core SaaS platform by working with a small but rapidly growing team to develop, maintain, and deliver this innovative platform. Guided by the roadmap, you will ensure on-time, on-budget software delivery and help grow and mentor our team. Your experience will include recent experience architecting solutions using Typescript/Node or Go microservices. Key Responsibilities The delivery of architecture, design, and implementation of cloud SaaS solutions based on business requirements Development and maintenance of the software platform. Align the results with the requirements of the appropriate stakeholders As a Senior Software Engineer, you will play a crucial role in our team, working closely with the head of engineering and product managers, business unit leaders, and stakeholders. Your responsibilities will include managing engineering, determining team resourcing, and demonstrating your leadership skills and ability to work collaboratively. As a Senior Software Engineer, you will be a key stakeholder in our product engineering. Your contribution will be instrumental in the success of our software solutions, as you will translate business requirements into technical specifications for our engineering team to design and implement. Requirements Technical Skills 9+ years of hands-on in professional software development 9+ years of experience working with relational databases (MySQL, PostgreSQL, Aurora, etc.) Strong understanding of data structures, indexing, and searching required Ability to integrate with Elasticsearch and run queries/reports 3+ years of experience building microservices 3+ years’ experience working with AWS-based services including S3, SQS, SNS, DynamoDB, Lambda, Redshift Experience with Kafka and other technologies Can apply principles of Test-Driven Development Experience with writing test cases Able to write build scripts Experience with Kubernetes and Terraform Experience with version control systems, CI/CD pipeline tools, workflow tools, Jenkins, etc. Experience integrating applications with Redis/Memcached a plus Nice to Have Skills Experience with Flutter Development of mobile and tablet devices AI/Machine Learning experience a plus Experience with Big Query and Metabase Experience developing Vertical SaaS ERP Software Personal Skills A passion for building software and streamlining process issues Demonstrate tenacity when solving challenging problems in a deadline-driven environment Experience with Scrum/Agile Methodologies Ability to lead a team, as well as a roll-up-the-sleeves mentality to work well as part of a team Able to be self-motivated and work independently as needed to solve complex problems Taking pride in work and desire to make projects succeed Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company. Compensation Range: $170K - $210K

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. Role Description We’re looking for a detail-oriented, assertive Billing Specialist to join our finance team and work cross-departmentally to ensure smooth, accurate, and timely invoicing and payment processing. This job will consist of both receivables and payables. You’ll thrive here if you’re a self-starter who loves to learn fast, eager to join an early-stage environmental startup, and motivated to make a tangible impact — both on the business and the planet. This role is fully-in person, M-F, based out of our Jersey City, NJ office. Responsibilities: Collections — Follow up on overdue accounts through phone calls, emails, and written correspondence. Assist in implementing effective collections strategies to minimize past-due accounts and bad debt Financial Reconciliation — Verify that charges from vendors align with agreed-upon amounts and terms. Customer Invoicing — Ensure that customers are accurately invoiced for services provided, adhering to specific payment terms. Vendor Relations — Actively work with vendor relations to resolve any rate discrepancies, ensuring all payments are accurate and timely. Payment Processing — Assist in processing payments to vendors and managing receivables from customers, including following up on outstanding invoices. Record Keeping — Maintain accurate and organized financial records for both accounts payable and receivable. Process Optimization – Identify opportunities to improve invoicing workflows and reduce past-due accounts. Cross-Functional Collaboration – Work closely with the finance team and other departments to streamline billing and payment operations. Qualifications: High school diploma required; a degree in Accounting, Finance, or related field is a plus. Strong numerical proficiency and attention to detail. 2+ years of experience in either accounts receivable or accounts payable or both. Excellent organizational and time management skills. Ability to learn quickly and adapt to new systems and processes. Strong communication skills, both written and verbal. Must be comfortable getting on the phone to resolve issues in a timely manner. Proficiency in Google or Microsoft Office applications, especially Google Sheets / Excel. Experience with accounting software is a plus. A positive, team-oriented attitude, with the willingness to grow and take on increasing responsibilities over time. Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company.

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Role: We’re growing quickly and looking for a Backend Engineer who’s passionate about building scalable systems and enjoys bridging the gap between backend development and DevOps infrastructure. If you love working across services, solving complex problems, and shipping code that directly impacts real-world operations, we want to meet you. What you’ll be doing: Design, build, and maintain backend services and APIs using Node.js and TypeScript Collaborate with frontend engineers (React) to build clean, reliable integrations across the stack Manage and optimize PostgreSQL databases for performance, scalability, and reliability Develop infrastructure and deployment automation on AWS and GCP Contribute to CI/CD pipelines and DevOps tooling for faster, safer releases Monitor and improve system performance, uptime, and observability Work cross-functionally with product, design, and operations to turn requirements into production-ready features Help evolve our architecture as we scale to handle increasing traffic and data The qualifications you need: 3+ years of experience as a backend or full-stack engineer Strong proficiency with Node.js and TypeScript Experience building and maintaining RESTful or GraphQL APIs Hands-on experience with PostgreSQL or other relational databases Solid understanding of AWS and/or GCP infrastructure Familiarity with CI/CD pipelines, containerization (Docker), and infrastructure-as-code tools (Terraform or similar) Comfort working in a collaborative startup environment, taking ownership and moving quickly Strong communication skills and a mindset of continuous improvement. Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company.

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. The Team Sourgum's Billing Operations team sits at the center of a two-sided marketplace — we pay haulers and collect from customers, and doing both accurately and on time is what keeps the business running. The team operates at the intersection of Finance, Operations, and Customer Experience, and it moves fast. We're rebuilding this function with a higher ceiling. That means smaller headcount, more senior talent, and a direct line to leadership. Every person on this team owns a real scope — no hiding behind process, no waiting for direction. The Role We're looking for a Billing Operations Specialist – Customer & Hauler Experience to own the relationship and resolution side of our billing operations. This is a senior individual contributor role, that is expected to operate independently with a strong sense of ownership. You are the escalation layer. Haulers with payment questions, customers with billing disputes, Zendesk tickets that need an actual human — that's yours. You'll manage our customer-facing billing queue, own SLA compliance on ticket resolution, and serve as the primary voice for billing-related issues that require judgment, relationship management, or a phone call. This role also carries order closing responsibility on a transitional basis as we build toward automation. What You'll Be Doing Hauler Escalation Management — Own hauler-facing billing escalations end to end. That means understanding the issue, knowing when to escalate vs. resolve, and being comfortable getting on the phone. You're the relationship, not just the ticket. Zendesk Queue Ownership — Manage inbound billing tickets across Zendesk. You own the SLA. You track what's aging, what's blocked, and what needs to be closed. Response time is a metric you're accountable for. Order Closing — Close open orders in our billing system as needed while automation builds out. Payment Method Coordination — Support haulers through our ACH and VCC payment processes. Understands the difference between payment types, can troubleshoot compliance issues, and knows when to escalate. Vendor & Internal Coordination — Partner with VR and Account Management to resolve rate mismatches, swap issues, and billing discrepancies that cross team lines. Documentation & SOP Adherence — Follows established billing SOPs and contributes to their improvement. If a process is broken, you say so with a proposed fix. What You Bring 3–5+ years in billing operations, accounts receivable, customer success, or a related role with direct customer/vendor-facing accountability Proven comfort on the phone — you initiate calls, you handle pushback, and you close issues verbally as readily as in writing Experience managing a ticketing queue or similar high-volume communication channel with measurable SLA accountability Strong organizational instincts — you track your own work, flag aging issues before they become problems, and don't need to be chased Ability to navigate ambiguity and make judgment calls without a manager in the room Clear, professional communication in both written and verbal form Proficiency in Excel or Google Sheets Nice to Have Experience in a marketplace, logistics, or waste/hauling industry context Familiarity with Zendesk or similar ticketing systems Exposure to ACH, VCC, or B2B payment processing Experience in a startup or high-growth environment where process is still being built Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company. Compensation Range: $70K - $80K

Job Description Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced operating system, and a carefully curated network of 5,000+ trusted vendors, we help companies of all shapes and sizes streamline their operations while advancing sustainability efforts. We’re a fast-growing, venture-backed company (just closed our Series A!) on a mission to modernize an outdated industry — and we’re just getting started. Our investors include Spark Capital, Founder Collective, Suffolk Technologies, 186 Ventures, and River Park Ventures, the same funds that backed category-defining companies like Slack, Anthropic, Uber, Venmo, and Amazon Pharmacy. If you’re driven by the opportunity to build something groundbreaking, we’d love to meet you. Sourgum is seeking a dynamic and driven individual to join our team as a Customer Success Manager. The ideal candidate will work closely with our Account Executive team to maintain and expand relationships with our clients. This role requires exceptional communication skills, attention to detail, and a proactive approach to customer service. Your Responsibilities Collaborate with Account Executives to draft new contracts and renewals, ensuring accuracy and adherence to company policies. Nurture strong relationships with clients, facilitating effective communication between the vendor relations team, account executive, and clients to address account-related inquiries and concerns. Monitor service quality and customer satisfaction, addressing any issues promptly and effectively. Ensure accounts are up to date and in good standing regarding payment, working closely with the finance department to resolve any discrepancies. Assist Account Executives in gathering information from vendors to relay back to clients, facilitating smooth communication and project coordination. Provide support to the Account Executive team in various administrative tasks and projects as needed. Stay informed about industry trends, regulations, and best practices to better serve clients and contribute to the company's growth. Maintain accurate and up-to-date records for every customer you manage. Requirements You must be customer obsessed and tech-enabled. Ability to commute into our Jersey City, NJ office. (3x a week) Proven experience in account management, customer service, or sales, preferably in a B2B services industry. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients and internal teams. Excellent organizational abilities, including time management and prioritization skills. Proficiency in Google Suite and CRM software (Hubspot) preferred. Demonstrated problem-solving skills and the ability to work effectively in a fast-paced environment. Commitment to upholding company values of sustainability, integrity, and excellence. Bachelor's degree in Business Administration, Marketing, or related field preferred. Prior experience in the waste & recycling, construction, trucking, or similar industry is a plus. Benefits Company stock options as part of your compensation package, giving you the opportunity to share in our company's success and build long-term financial growth. A positive and collaborative work environment with a focus on innovation and sustainability. Flexible/Unlimited PTO Comprehensive benefits package including health insurance (medical, dental, vision, LTD, Life Insurance, etc.), retirement plans (401K). Access to hundreds of gyms, studios, and wellness apps—all through one easy membership provided by your Wellhub. Yearly Personal Development Budget Opportunities for professional development and career advancement within a growing company. Compensation Range: $60K - $75K

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