Level III Engineer
21 days ago
Hauppauge
Job DescriptionIntroduction Are you a technology-focused, problem solver individual looking to advance your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level III Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading. Why Choose Us? • Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector., • A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office., • Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively., • Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills., • Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid-time off, and more.Responsibilities:, • Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism., • Receive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies. This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organization., • Perform general break/fix and preventative maintenance functions as necessary: provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals. You may also be required to perform basic hardware/software troubleshooting on servers and other network components., • Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals etc., • Escalate issues and requests to higher level (Engineering Teams, Application Development, 3rd-party Vendors, etc.) whenever necessary in accordance with pre-defined SLA’s., • Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system.Technical Experience:, • Advanced working knowledge of Microsoft Windows desktop operating systems, including deployment, configuration, and in-depth troubleshooting across all supported versions through Windows 10. Ability to resolve complex OS-related issues across diverse environments., • Expertise in Microsoft Office Suites through Office 365, including advanced troubleshooting of Outlook connectivity, Office activation issues, and integration with Exchange and SharePoint Online in a business setting., • Hands-on experience leading and executing O365 migrations, including mailbox moves, DNS record updates, identity management (AAD Connect/Hybrid), and post-migration troubleshooting and optimization., • In-depth knowledge of wireless devices and wireless networking, including configuration, optimization, and troubleshooting of enterprise-grade Wi-Fi systems across multi-SSID/VLAN environments., • Strong understanding and administration of Microsoft Windows Server environments, including Active Directory, DNS, WINS, and DHCP. Able to design and troubleshoot complex domain issues, including multi-site replication, FSMO role management, and Group Policy enforcement., • Experience administering Microsoft Exchange Server (on-premises) and cloud-based mail services, including hybrid environments, mail flow troubleshooting, retention policies, transport rules, and disaster recovery procedures., • Proficient with Microsoft Intune (Endpoint Manager) for advanced policy creation, application deployment, device compliance, and integration with Azure AD Conditional Access., • Experience with deploying and supporting Azure Virtual Desktop (AVD/VDI) environments, including profile management, autoscaling, session host image creation, and performance tuning in production environments., • Working knowledge of VMWare technologies, including ESXi and vCenter management, virtual machine provisioning, snapshot management, resource allocation, and basic HA/DR configuration, • Demonstrated ability to implement and configure firewalls, including rulesets, VPN tunnels, NAT, and security policies for SMB/enterprise environments. Comfortable working with vendor-specific platforms., • Experience with deployment and management of managed switches, including VLAN segmentation, trunk/access port configuration, link aggregation, and QoS prioritization., • Operational expertise with Meraki wireless solutions, including dashboard configuration, access point provisioning, SSID setup, firmware management, and guest networking with content filtering, • Working understanding of networking architecture and equipment, including routers, firewalls, switches, structured cabling standards, and VoIP systems; ability to diagnose and resolve connectivity and performance issues at all layers of the OSI model., • Hands-on experience with backup technologies, including configuration and management of hardware-based, software-based, and cloud backup solutions. Familiar with versioning, retention policies, and recovery testing., • Working knowledge of security-related technologies, including multifactor authentication (MFA), endpoint encryption, application control, and compliance-aligned security practices within client environments., • Proficient in hard drive imaging techniques using tools such as Clonezilla, MDT, or similar; experience creating, deploying, and managing standardized workstation images in multi-user environments., • Operational knowledge of call center tools, including deployment and support of client-side applications and VoIP integrations in environments requiring call routing, recording, and CRM linkage.Requirements:, • Bachelor’s degree in an IT-related discipline or equivalent work experience., • 5-7 years full-time experience in a technical support role, ideally at a Managed Service Provider, • Technical certification in a relevant technology discipline. (preferred), • Must have reliable transportation, a valid NYS driver’s license and be willing to travel throughout the New York Tristate area., • Able to work in a fast-paced, high-pressure environment., • Excellent oral and written communications skills., • Excellent Customer Service skills., • Able to interact effectively with all levels of internal and customer contacts. OtcveEyNiG