
Impact Deliver exceptional customer service at each touch point, enhancing the Bank’s reputation and bottom line. Engage customers and contribute to branch and Bank success. Responsibilities • Provide outstanding customer service to customers, partners, and prospects by tailoring solutions and fulfilling needs., • Process all paying and receiving transactions accurately and timely, including cash vault activities., • Comply with internal policies, procedures, and regulatory requirements., • Support branch growth goals and business development plans. Essential Functions 1. Greet customers proactively and provide a one-stop service experience., 2. Identify customer needs and offer appropriate bank products and solutions., 3. Promote and sell Ponce products and services such as deposits, loans, and cash management., 4. Respond to customer inquiries and act as a liaison with other departments to ensure satisfaction., 5. Onboard new customers, open accounts, and complete all related documentation., 6. Complete transactions using traditional and alternative channels, such as smart ATMs and teller stations., 7. Process wire transfers and promote self-service options to enhance experiences., 8. Coordinate customer calls and follow-up meetings to provide value-added services., 9. Collaborate with other departments to provide referrals., 10. Complete assigned training on time., 11. Ensure compliance with all policies and regulatory requirements. Ancillary Functions • Ensure adherence to Bank policies and federal/state regulations., • Provide cross-functional support to other areas where needed., • Perform supportive tasks related to essential job functions. Mandatory Training Curricula Participate in required compliance and career enhancement training. Skills • Proficient in English; Spanish required., • Strong reading, writing, grammar, and mathematical skills., • Good interpersonal and communication skills., • General knowledge of retail banking procedures and regulations., • Familiarity with banking regulations and moderate PC skills., • Self-motivated with a desire for sales., • Comfortable with technology, including smartphones and online banking. Physical Demands/Working Conditions • Ability to travel to multiple branches if needed., • Typical office environment; able to lift 25 pounds., • May require standing for long periods., • Available to work Monday to Sunday as per business needs. Education/Training High school diploma or equivalent with a business emphasis. Experience Minimum of two years of related experience required.

Job Summary: The community habilitation specialist will work directly with individuals in program activities, both in their homes and in the community. Assist individuals (service recipients) in skills development by implementing individual specific and general programs. The Community Habilitation Specialist will have the ability to interact with individuals and staff professionally and ethically, understand and implement service plans, and Staff Action Plans as written, and to complete all required documentation clearly, legibly in a timely manner. RESPONSBILITIES INCLUDE BUT ARE NOT LIMITED TO • Participate in the life of the individual in their home to foster a person-centered atmosphere conducive to the growth of the individual and towards their maximum independence in all areas of daily living. Commit to person-centered supports and honor the personality, preferences, culture, and strengths of the individuals. Promote and protect the health, safety and emotional well-being of the individuals, • Assist in planning and implementation of the program., • Maintain daily Community-Habilitation bi-weekly progress reports, datasheets, timesheets and other required documentation. Community Habilitation Specialist will document each training session in the appropriate databases and report the progress and barriers with each client., • Attend and participate in staff mandatory and In-service training and meetings as required. It is essential that Community Habilitation Specialist know and protect individual’s rights., • Maintain contact with Program Supervisors and individuals and family about changes in schedules, lateness, absences and other issues that will affect working with the individual., • Communicate relevant information to Program Supervisors verbally and in writing, i.e., daily notes, incident reports, etc., • Complete documentation electronically as required. Follow up with electronic visit verification (EVV) on assigned dates., • Follow all specified policies and procedures, for managing behaviors, emergencies and reporting incidents., • Accompany and advocate for the individual when in the community. Community Habilitation Specialist will travel to borough assigned., • Act as a role model for consumers by appropriate behavior and offering assistance as indicated in Individual Service Plans., • Community Habilitation Specialist meet with the assigned individual for a few times per, • week depending on the individual’s coordinated hours, • Provide personal care consistent with participant’s skill level and as outlined in the habilitation plan (including; bathing, toileting, dressing, laundry, travel safety, etc.), • Support the mission and vision of the organization., • Performs other related duties as requested by supervisor or the organization as a whole. QUALIFICATIONS • High School Diploma or GED., • Some prior experience on a personal level with developmentally disabled people, • Must have a personal computer device, such as smartphone, or tablet, and be able to perform required documentation on the personal device using company’s software., • Unrestricted NYS Driver's License (Preferred) and proof of car insurance needed if client’s goals require the use of a vehicle., • Use a computer or phone with capability to access EVV and other software as it relates to the job.