Conference Services Manager
8 days ago
New York
Job Description Our Company Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history. Our Code IT’S NOT FITNESS. IT’S LIFE. We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you. Job Overview At Equinox Hotels, the Account Services Manager is the primary point of contact for group and event clients following contract execution. This role owns the full lifecycle of group business from turnover through planning, execution, and final billing ensuring a seamless, high-touch guest experience. This is a hands-on, on-site position within a unionized hotel environment, requiring strong operational knowledge, attention to detail, and the ability to lead events in real time. Account Services Manager (Conference Services Focus) Location: On-site (NYC) Department: Sales & Marketing Reports To: Director of Group Sales Essential Job Functions: • Serve as the lead contact for clients, managing all event details from post-sale through execution, • Plan and execute group programs including guest rooms, meeting space, and food & beverage, • Create and manage Banquet Event Orders (BEOs), group resumes, and event documentation, • Lead pre-convention and post-event meetings with clients and internal teams, • Oversee on-site event execution and act as the primary decision-maker during events, • Coordinate with hotel departments and union labor teams to ensure seamless operations, • Monitor room blocks, manage cut-off dates, and optimize group performance, • Identify upsell opportunities and maximize total account revenue, • Ensure accuracy of billing, master accounts, and final invoicing, • 3–5+ years of experience in conference services, event management, or hotel sales, • Proven ability to manage the full lifecycle of group and event business, • Strong knowledge of banquet operations and food & beverage strategy, • Required: experience working in a unionized hotel environment, • Advanced proficiency in Microsoft Excel (reporting, forecasting, data analysis), • Experience with Delphi, CVENT, and hotel systems (PMS/HMS), • Strong financial acumen, including budgeting and revenue optimization, • Excellent organizational, communication, and problem-solving skills, • This role is fully on-site (not remote), • Must be flexible to work evenings, weekends, and holidays, • Ability to manage multiple events and priorities simultaneously Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding., • Knowledge of hotel structure and how all departments work., • Extensive knowledge of Event Management/Group Reservations., • Excel, PowerPoint, Delphi, HMS, and CVENT., • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision., • Ability to think quickly and act appropriately in emergency situations., • Perform well under pressure situations, time demands, and work overtime when needed., • Punctuality and regular and reliable attendance., • Interpersonal skills and the ability to work well with co-workers and the public., • Minimum two years’ experience in luxury hotel sales setting, • Bachelors Degree or equivalent vocational training., • Qualified business relationships in local corporate and/or social events market, • Knowledge of travel industry, current market trends and economic factors, • Prior experience working in a union environment, • Endure various physical movements throughout the work areas, such as reaching, bending and stooping, • Repetitive hand motion (typing) for extended periods of time, • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environment systems, • Must be able to sit at a desk for up to 5 hours a day. walking and standing are requested the rest of the working day. this includes traveling to and from meetings. Length of time of these tasks may var from day to day and task to task, • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously, • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis, • Must be able to lift up to 30 lbs occasionally, • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity, • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.