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  • Guest Experience Manager
    Guest Experience Manager
    1 day ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • E-Commerce Assistant
    E-Commerce Assistant
    2 days ago
    $20–$22 hourly
    Full-time
    Westwood

    Job Opportunity: Experienced E-Commerce Pick & Pack Specialist Keystone Industries is seeking a results-driven Pick & Pack Specialist to manage and scale our online marketplace presence. Based in Westwood, NJ, we are looking for a professional who understands the nuances of the e-commerce ecosystem, from high-conversion listing strategies to maintaining top-rated seller status. The ideal candidate is a self-starter with a proven track record of driving revenue growth and navigating the technical backend of professional e-commerce operations. Key Responsibilities • Pick & Pack, • Inventory Control: Monitor stock levels and update listings to ensure accuracy across platforms., • Market Research: Conduct competitive price analysis and stay ahead of marketplace trends to ensure optimal margins., • Account Health: Monitor seller metrics, manage returns/resolutions, and ensure we maintain a "Top Rated Plus" standing., • Shipping & Logistics: Coordinate with our warehouse team to ensure timely fulfillment and accurate tracking., • Qualifications, • Experience: Minimum 1 years of professional experience assisting an e-commerce store, • Local: Ability to work on-site at our Westwood, NJ location., • Why Join Keystone Industries?, • Competitive compensation based on experience., • A professional, streamlined business environment., • Opportunity to play a key role in the digital expansion of an established company.

    No experience
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  • Social Media Manager Intern
    Social Media Manager Intern
    5 days ago
    Part-time
    Edgewater

    Are you passionate about social media, storytelling, and building buzz around innovative apps? Join GainsApp, a growing platform at the intersection of coaching, performance, and goal achievement, now expanding into an exciting gamified user experience. We’re seeking a creative, trend-savvy Social Media Manager Intern to help grow our digital presence and engage a community driven by success and accountability. What You’ll Do • Create and manage engaging content across Instagram, TikTok, X, and LinkedIn, • Develop campaigns highlighting our new gamified features and user success stories, • Identify trends and turn them into engaging, brand-aligned content, • Support content calendars, reels, and short-form video strategy, • Engage with followers and help build an active online community, • Track performance metrics and optimize content, • What We’re Looking For, • Strong interest in social media, branding, or digital marketing, • Passion for apps, gamification, and user engagement, • Creative thinker with a strong sense of trends and storytelling, • Comfortable creating or appearing in short-form video content, • Organized, proactive, and reliable, • Bonus: Experience with Canva, CapCut, or analytics tools, • Why Join GainsApp?, • Be part of an emerging app introducing gamification, • Gain hands-on experience building and scaling a brand, • Flexible hybrid work environment (NY/NJ area preferred), • Opportunity to contribute ideas and make a real impact, • Potential pathway to future opportunities, • Details, • Position: Social Media Manager Intern, • Location: Hybrid (Remote + NJ/NY meetups), • Start Date: Immediate, • Compensation: Academic credit and/or volunteer service hours available ; eligible for future PT or FT salaried opportunity How to Apply Submit your resume and any social media samples or portfolio. Show us your creativity and how you think!

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  • Bartender and Waiter/Waitress
    Bartender and Waiter/Waitress
    8 days ago
    $50000–$100000 yearly
    Full-time
    Midtown West, Manhattan

    About Marketsheer: Marketsheer is a fast-growing, dynamic company focused on delivering top-tier experiences to clients and customers alike. We believe in combining excellence with hospitality, creating an environment where guests feel welcomed, valued, and genuinely taken care of — while creating opportunities for our team members to grow and thrive. Are you a spirited individual with a passion for hospitality, a talent for mixology or food service, and a commitment to creating unforgettable guest experiences? We're looking for dynamic and skilled Bartenders and Servers to join our team and elevate every moment at our establishment. If you're outgoing, service-driven, and thrive in a fast-paced environment, we want to hear from you. Bartender Responsibilities: • Mixology Mastery: Craft a variety of classic and creative cocktails, ensuring every drink is beautifully presented and expertly made., • Guest Interaction: Engage guests with friendly conversation, take drink orders, and offer personalized recommendations., • Bar Operations: Maintain a clean and organized bar, restock supplies, and ensure all equipment is sanitized and functional., • Promotions & Sales: Actively promote daily specials, events, and seasonal cocktails to maximize guest enjoyment and drive revenue., • Cash Handling: Manage tabs, process payments accurately, and handle transactions responsibly., • Collaboration: Work closely with servers, kitchen staff, and management to ensure smooth service., • Regulatory Compliance: Follow all alcohol service laws and safety policies to promote a responsible drinking environment. Server Responsibilities: • Guest Service Excellence: Greet customers warmly, take accurate food and beverage orders, and ensure timely delivery., • Menu Knowledge: Understand menu offerings, ingredients, and preparation styles to confidently answer questions and upsell when appropriate., • Order Coordination: Collaborate with the kitchen and bar teams to ensure order accuracy and efficient service., • Table Management: Monitor tables for guest satisfaction, refill drinks, clear dishes, and address needs proactively., • Cleanliness & Sanitation: Maintain a clean dining area, follow hygiene protocols, and ensure all health regulations are upheld., • Cash & POS Handling: Accurately handle bills, payments, and record-keeping using POS systems. Qualifications (Applicable to Both Roles): • Experience: Minimum 2–5 years of experience in a similar role; bartenders must have prior experience in high-volume bar settings., • Skills: Strong interpersonal skills, multitasking abilities, and a passion for delivering top-notch customer service., • Knowledge: Familiarity with drink recipes, food pairings, current hospitality trends, and safety standards., • Work Ethic: Reliable, punctual, team-oriented, and able to maintain professionalism in a fast-paced environment., • Availability: Flexible to work evenings, weekends, and holidays. Why Join Us? • A vibrant and supportive work culture, • Opportunities to grow within a dynamic hospitality team., • Be part of a place where your energy, skills, and personality will shine.

    Immediate start!
    No experience
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  • Brow and Lash Artist-Commission Base
    Brow and Lash Artist-Commission Base
    9 days ago
    Part-time
    Fort Lee

    Overview Join our team as a Brow & Lash Artist! Your artistry and passion for beauty will elevate our clients’ confidence and style! In this dynamic role, you will deliver natural brow and lash services, such as expert brow shaping, brow lamination and tints, and lash lifts and tints, and a variety of esthetic services that enhance natural beauty. We’re seeking a team member that thrives in a professional environment, has excellent customer service skills, and is eager to grow her/his expertise in the beauty industry. We’re committed to fostering your growth through a positive and supportive work environment that celebrates creativity and professionalism. Compensation for this position is commission based. Responsibilities Perform expert brow shaping, tinting and laminations utilizing our precision mapping and color matching technique. Perform effective lash lifts and tinting using latest techniques. Provide exceptional guest services by understanding client needs, offering product recommendations, and upselling services or retail products. Ensure client records are completed accurately in a timely manner. Maintain strict sanitation standards and adhere to health regulations during all procedures. Manage appointment scheduling using acuity scheduling or other studio software efficiently to maximize client flow. Engage with clients via social media management to promote services, share before-and-after photos, and foster community engagement. Support front desk operations by greeting guests, answering inquiries, and ensuring a welcoming environment. Stay current on industry trends to continually improve service offerings. Support other team members as needed. Qualifications Valid cosmetology license or esthetician certification required. Experience providing brow and lash services, or other related esthetic services preferred. Excellent communication skills with the ability to connect with clients and understand their beauty goals. Knowledge of sanitation practices and health regulations within a salon or spa environment. Background in customer service is highly desirable. The ability to communicate and document in English is required for this role. Bilingual candidates encouraged to apply. Benefits: Employee discount Flexible schedule Professional development assistance License/Certification: Cosmetology License (Required) Work Location: In person

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