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  • Horizon Hearts, Inc
    Director of Human Resources
    Director of Human Resources
    hace 15 días
    $60000 anual
    Jornada completa
    Hempstead

    Responsibilities: The purpose of this position is to ensure that the human resources needs of the agency are met by recruiting quality candidates and providing existing staff members support via training and development opportunities; ensure that all benefits are managed and in place and that all staff are correctly enrolled and aware of their benefits. The Director shall also review and enhance systems such as job descriptions, compensation equity, performance review and enhancement, supervisory training and procedures. 1. Recruit pools of qualified candidates for all positions, as needed; 2. 2 Ensure hiring candidates complies with DSS procedures and regulations including fingerprint and background screening; Ensure that all current employee screenings are up to date and compliant. 3. Conduct a first level screening/interview of all potential candidates; 4. Track and document all staff training – both in-service and outside education. 5. Conduct exit interviews, ensure COBRA compliance and completion of benefits documentation with staff members completing employment with Horizon Hearts; 6. Provide training to supervisory staff regarding best practices strategies, positive behavior based direction, as well as ADA and EEOC concerns. 7. Provide consult and assistance with performance problems/issues with employees; 8. Assess and enhance overall HR operations to improve agency functioning and increase staff retention such as job descriptions, compensation equity, performance review and enhancement, supervisory training and procedures. 9. Ensure that all new employees receive all components of the new employee orientation and training as per their position. 10. Develop and implement training to increase staff skills and competency, access outside resources to provide additional training. The above information is not all-inclusive within this job description. Additional information may be at any time updated for inclusion.

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  • Autow1Tow Corp
    Customer Care Executive
    Customer Care Executive
    hace 29 días
    $16–$18 por hora
    Jornada completa
    West Hempstead

    We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. Duties Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to clients. Assist customers with troubleshooting issues and resolving complaints. Maintain detailed records of customer interactions through data entry into our systems. Demonstrate excellent phone etiquette while managing multiple calls. Collaborate with team members to improve client services and enhance the overall customer experience. Stay updated on product knowledge and company policies to provide informed support. Experience Previous experience in customer service or customer support is preferred but not mandatory. Proficiency in English and Spanish is a must and required; multilingual skills are a plus. Strong communication skills, both verbal and written, are essential for effective client interaction. Familiarity with office software and computerized systems for data entry is necessary. A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!

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