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Job Description iCreditWorks offers a highly configurable Platform-as-a-Service (PaaS) “Point-of-Sale” (POS) lending solution, including a first-in-market native mobile App and integrated payment technologies to drive B2B/B2B2C financing. Through cutting-edge mobile technology and artificial intelligence, we’re revolutionizing access to credit by delivering a seamless user experience for healthcare consumers and beyond. Join us in building innovative solutions that empower consumers and professionals alike! Position Overview As the Senior Vice President, Loan Servicing and Collections, you will be responsible for leading all loan servicing and operational activities for the Company, reporting to the Chief Loan Operations and Servicing Officer. This role involves managing all aspects of the service experience delivered through internal and outsourced teams. The ideal candidate will have extensive experience in loan servicing and operations, exceptional leadership skills and a track record of leveraging leading-edge technology solutions to maximize engagement, customer satisfaction and support rapid scale. This role is also accountable for defining and executing a forward-looking digital servicing vision, leveraging advanced automation, data-driven decisioning, and emerging technologies, including agentic AI, to evolve servicing and collections into a scalable, efficient, compliant, and highly personalized operating model. Key Responsibilities Leadership • Provide leadership, guidance, and mentorship to the servicing and collections team, fostering a culture of accountability, collaboration, and continuous improvement partnering with internal and outsourced resource, • Set clear performance expectations, establish goals, and monitor team performance to achieve service and collection targets and key performance indicators (KPIs)., • Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development., • Serve as an executive sponsor for servicing technology modernization and AI-enablement initiatives, representing Servicing in enterprise-wide digital transformation efforts. Customer Service • Develop and implement service strategies and procedures to deliver a world-class experience with every interaction., • Foster a customer-centric culture within the servicing and collections team, emphasizing empathy, professionalism, and effective communication., • Maintain high levels of customer satisfaction by providing efficient and effective service across multiple services channels., • Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution., • Gather and analyze customer feedback to improve servicing processes. Own and lead strategies to further enhance our external service reputation. Collections • Develop and implement collections strategies, policies, and procedures to optimize recovery efforts, aligned with the company's goals and risk appetite., • Analyze delinquency and portfolio performance trends to identify areas for improvement and refine collection strategies., • Collaborate with senior management to establish collection targets and performance benchmarks aligned with organizational objectives., • Manage relationships with third-party vendors and partners, such as collection agencies and legal firms, to ensure alignment with company standards and objectives. Digital Transformation & Technology Enablement • Define and own the long-term digital vision for loan servicing and collections, emphasizing automation-first and AI-enabled operating models., • Lead the evaluation, design, and implementation of advanced servicing technologies, including workflow automation, intelligent decision engines, self-service capabilities, and agentic AI solutions., • Identify and deploy agentic AI use cases to enhance servicing efficiency and effectiveness, including but not limited to: intelligent case intake, triage, and routing, automated and AI-assisted borrower communications and agent assist tooling and real-time decision support, • Establish governance frameworks, controls, and KPIs for automated and AI-driven servicing activities. Process Optimization • Continuously evaluate and streamline collection processes, workflows and borrower communications to enhance effectiveness and improve the customer experience., • Lead initiatives to redesign servicing and collections processes to support straight-through processing, digital self-service, and intelligent automation, replacing manual and reactive workflows with data-driven and AI-assisted operating models., • Collaborate with cross-functional teams, including risk management, compliance, operations, and IT, to implement process improvements and system enhancements. Compliance and Risk Management • Ensure all loan servicing activities comply with federal and state regulations and internal policies. Partner with compliance on regulatory changes and update servicing procedures and practices accordingly., • Assess credit risk and develop strategies to mitigate potential losses, including early identification of high-risk accounts and implementation of proactive risk management measures., • Monitor and analyze portfolio performance metrics, such as delinquency rates, charge-off rates, and recovery rates, to identify emerging risks and opportunities for portfolio optimization., • Implement effective loss mitigation strategies, including loan modifications and settlements, to minimize losses and maximize recovery., • Partner with the Credit team to evaluate credit policy changes to mitigate future risk based on historic and emerging trends. Reporting and Analysis: • Generate, analyze, and present reports on loan servicing metrics to senior management., • Identify trends, issues, and areas for improvement within the loan servicing department., • Utilize data and facts to make informed decisions and recommendations., • Develop reporting frameworks that measure the impact of automation and AI initiatives on cost-to-serve, resolution times, recovery performance, compliance outcomes, and customer satisfaction Qualifications • Bachelor's degree in business administration, finance, or a related field., • Minimum of 10 years of progressive experience in loan servicing and collections, with at least 5 years in a leadership role., • Proven experience in customer service and consumer collections management, preferably in the financial services industry, with a track record of achieving collection targets and reducing delinquency rates., • Experience implementing innovative technology solutions to improve collections outcomes, preferably with integration with an app-based solution., • Demonstrated experience leading digital transformation initiatives within loan servicing, collections, or financial operations., • Hands-on experience implementing automation technologies, AI/ML-driven decisioning, or intelligent virtual/agent-assist solutions in a regulated environment., • Strong leadership and managerial skills, with the ability to motivate and inspire team members, drive results, and foster a culture of excellence and accountability., • In-depth knowledge of consumer lending products, credit risk management principles, and collections best practices., • Excellent analytical, problem-solving, and decision-making skills, with the ability to analyze complex data, identify trends, and develop actionable insights., • Exceptional communication and interpersonal skills, with the ability to build rapport with internal stakeholders, external partners, and customers, and effectively communicate complex concepts to diverse audiences., • Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously and drive cross-functional collaboration., • Commitment to maintaining high ethical standards, integrity, and confidentiality in all aspects of service and collections interactions., • Willingness to adapt to a fast-paced and dynamic work environment, embrace change, and proactively seek opportunities for professional growth and development., • Commercial/small business service and collections experience preferred., • Working knowledge of AI governance, model risk management, and regulatory expectations related to automated and AI-driven customer interactionsCompany DescriptioniCreditWorks, one of the fastest-growing FinTech platforms in the United States, offers innovative “Point-of-Sale” lending and digital payment technologies, including the first-in-market native mobile App that reinvents B2B/B2B2C lending.iCreditWorks, one of the fastest-growing FinTech platforms in the United States, offers innovative “Point-of-Sale” lending and digital payment technologies, including the first-in-market native mobile App that reinvents B2B/B2B2C lending.

Operating within the Cloud Foundational Services product line, a part of Infra Platforms(IP), you will provide a pivotal role in ensuring our public cloud capabilities are operating safely and securely. Vice President, Technology Risk & Controls Team for Public Cloud Platform. As a Vice President in

The Vice President, Talent Acquisition (VP, TA) is a senior HR leader responsible for designing and executing an enterprise-wide talent acquisition strategy that enables the organization's current and future growth. Optimize recruiting operations, technology, and vendor partnerships; define and mana

The Vice President, Talent Acquisition (VP, TA) is a senior HR leader responsible for designing and executing an enterprise-wide talent acquisition strategy that enables the organization's current and future growth. Optimize recruiting operations, technology, and vendor partnerships; define and mana

Job Description About Futu US Inc. Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally., • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise., • Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation. About the Team & Role: The Vice President, Trading Surveillance will be responsible for monitoring, investigating, and escalating potential market abuse and regulatory violations across multiple asset classes. This role supports the firm’s compliance with FINRA, SEC, and other applicable regulatory requirements and works closely with Compliance, Legal, and Operations. The ideal candidate will have deep experience with equities, options, and crypto surveillance, strong investigative skills, and hands-on expertise with NASDAQ SMARTS. Office Location: Jersey City, NJ This role must be based on the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position. For more details about our in-office approach and expectations, please reach out to the recruiter. Requirements What you do • Conduct daily trade surveillance reviews using NASDAQ SMARTS and related systems across:, • Equities, • Options, • Digital assets / crypto, • (Futures and event contracts experience is a plus), • Analyze and disposition surveillance alerts for potential market manipulation, including but not limited to:, • Spoofing and layering, • Wash trades, • Marking the close, • Front-running, • Cross-product and cross-market activity, • Perform in-depth investigations of trading activity, including pattern analysis, account relationships, and order lifecycle reviews., • Prepare, document, and escalate potential regulatory issues in accordance with firm policies and FINRA requirements., • Respond to regulatory inquiries, including:, • FINRA investigations, • Blue Sheet (EBS) requests, • Other regulatory data requests and exams, • Draft investigative summaries, exception reports, and regulatory responses with clear, defensible conclusions., • Coordinate with internal stakeholders (Compliance, Legal, Trading, Operations, Technology) to obtain data, explain findings, and remediate issues., • Assist in enhancing surveillance rules, thresholds, and procedures to address new products, market structures, and regulatory expectations., • Stay current on FINRA, SEC, and market-wide regulatory developments impacting trade surveillance and market abuse. What you offer Required Qualifications • 7+ years of hands-on trade surveillance experience at a FINRA member firm, clearing firm, exchange, or regulator., • Extensive experience surveilling equities and options; crypto surveillance experience required., • Strong working knowledge of NASDAQ SMARTS., • Direct experience handling FINRA investigations and Blue Sheet requests., • Solid understanding of U.S. securities market structure and order types., • Series 7 and Series 24 licenses required (active or able to transfer)., • Strong analytical, investigative, and problem-solving skills., • Excellent written and verbal communication skills, including regulatory correspondence., • Ability to work independently in a fast-paced, highly regulated environment. Preferred / Plus Qualifications • Surveillance experience covering futures and/or event contracts., • Experience at a clearing firm or firms supporting introducing broker-dealers., • Prior involvement in regulatory exams or enforcement actions. Benefits What We Offer: • Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents, • 401k Employer Contribution: We match your contributions to help you grow your retirement savings, • Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy, • Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work, • Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $120,000 - $160,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

As a Vice President on the Markets Audit team within Commercial & Investment Banking, you will lead and execute risk-based audit coverage across the Market Equities business and related activities partnering with Front Office, Technology, Data Analytics, and global Audit colleagues to assess key ri

Commercial And Investment Bank Treasury Liquidity Research Vice President. As the Commercial and Investment Bank Treasury Liquidity Research Vice President, you will partner with business, risk, and technology teams to provide subject matter expertise on liquidity risk, market dynamics, and regulato

As a Vice President on the Markets Audit team within Commercial & Investment Banking, you will lead and execute risk-based audit coverage across the Market Equities business and related activities partnering with Front Office, Technology, Data Analytics, and global Audit colleagues to assess key ri

As an Audit Manager, Vice President, within the Consumer & Community Banking (CCB) Technology Audit Team, you will develop and execute the annual audit plan, manage audit engagements, oversee and perform audit testing, and participate in applicable control and governance forums. This is an opportuni

Commercial And Investment Bank Treasury Liquidity Research Vice President. As the Commercial and Investment Bank Treasury Liquidity Research Vice President, you will partner with business, risk, and technology teams to provide subject matter expertise on liquidity risk, market dynamics, and regulato

The Company is seeking a Senior Vice President for Compliance in Advisory Technology. Senior Vice President, Compliance for Advisory Technology. Leading financial services company specializing in investment management, research & trading services.

Senior Associate/Vice President in Market Risk Fundamental Review of the Trading Book (FRTB). As a Senior Associate/Vice President in Market Risk Fundamental Review of the Trading Book (FRTB), you'll sit at the center of the firm's capital strategypartnering with Quantitative Research, Technology, a

As a Tax Compliance Vice President within the Workplace Solutions team, you will play a central leadership role in running the day-to-day tax compliance function, leading a team of tax professionals, and partnering closely with business, product, and technology stakeholders. Are you looking for an e

Key Account Manager – Retail / CPG.Confidential Client – Food Manufacturing & Retail CPG.Search Managed by Peskind Executive Search.Florham Park, New Jersey (50% Travel).Our client is seeking a Key Account Manager to support and grow relationships with major retail and big-box customers acro

We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto

Passion for fashion, retail trends, and delivering exceptional service to retail partners.

We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto

Understanding of foodservice distribution and operator relationships. Familiarity with foodservice sales cycles and distributor-driven environments. Confidential Client – Food Manufacturing & Foodservice Distribution.

Demonstrate the value propositions of our products and services.

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.Generally, working hours will be 9:00am-6:00pm Eas

The Tier 3 Account Executive II role is responsible for successfully renewing and expanding the Company's products and services with a defined portfolio of existing accounts remotely via telephone or other electronic means. External Clients, Account Executives, Client Success, Marketing, Data, Produ

Recognition and incentives including an annual President's Club Trip.

Our revolutionary QCT molecular counting technology enhances disease detection resolution by over a thousandfold using cell-free DNA, a breakthrough that has already transformed the lives of over half a million patients worldwide.

PURVIS Systems is a technology solutions partner that develops, implements and maintains mission-critical solutions for federal and local governments. The Account Executive, Western Region's role is to identify new sales opportunities and win new contracts related to the company's Fire Station Alert

A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. Demonstrates excellent knowledge of RRTS services in all customer and prospect interactions. Communicates internally with all service center departments and cor

Responsible for the combined functions of the development and successful acquisition on new business revenue from new and existing clients and providing a high level of client service to assigned accounts. Below are the minimum core benefits you'll get, depending on your job level these benefits may

Sales Account Executive/h2pInitiatives you will champion:/pulliTerritory Management: Travel is an essential function of the role by visiting current and potential customers; developing strategies and implementing plans to grow profitable sales/liliDevelop and maintain effective relationships with mu

Execute account plans focused on customer retention, service excellence, and incremental growth. Comfort using CRM systems, sales technology, and data to manage activity and accounts.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation.

We're looking for a results-driven client advocate to actively engage customers' and their needs to ensure an optimal level of customer service. Coordinate all aspects of the renewal marketing process with client, prospect, service team and producer. Meet with clients along with producers/service te

Accelion is a Great Place to Work Certified company.First year expected total compensation between $65,000 and $80,000, including guaranteed base salary ($50,000) and unlimited incentives.Flexible full-time work schedule that allows work/life integration.Up to 28 paid days off per year.Full benefits

Cultivate new contacts within each account through networking, cold calls, and service presentations, following up with each referral source on discharge outcomes to reinforce the value the company delivers.

This isn't a traditional sales role; it's a chance to build and operate a hyperlocal magazine in your community, backed by the support of an established national company.You'll build something of your own: developing your market, your client relationships, and working to grow a recurring revenue str

Work with clients to understand and identify objectives and needs while aligning Toshiba products and services where business opportunities exist. Two or more years of outside or inside sales experience in a business-to-business environment or; Five or more years of high-volume sales experience in o

At ConnectPay, we pride ourselves on combining cutting-edge technology with a personalized, human-first approach. We understand that every business is unique, so we tailor our servicesincluding payroll processing, tax compliance, and HR supportto meet the specific needs of our clients. By fostering

Account Executives are responsible for making sales calls within their designated local territory on small to mid-size customers to present our value driven services and obtain new business leads. LTL transportation services (Preferred). With an ever-growing network of terminals nationwide, our team

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies

Expand wallet share within existing accounts through strategic follow-up and service. Recognized for superior customer service and market agility.

The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform

Cybersecurity and Device Management with Automation and Orchestration Skills:. Familiarity with automation platforms and practices that streamline device management tasks, especially in environments with complex security needs. Consultative Sales Approach: Apply a consultative, solution-based sales

Clipboard is transforming the talent marketplace by connecting workplaces with professionals they need, when they need them.Our Sales team is growing fast and we're doing work that genuinely matters whilst having a load of fun - check out this profile of Kushal to get a taste of what life in the tea

As a Regional Account Executive, you will be responsible for driving new business and supporting the close of key deals in the pipeline, specifically in Records Storage, Document Imaging and other service offerings. Records Storage, Shredding or Document Imaging but will also consider experience sel

Understand the business and technology needs of a merchant to execute a sales motion using a consultative approach. NYSE: XYZ) builds technology to increase access to the global economy. Square makes commerce and financial services accessible to sellers.

What You Will Do:/pulliWork in a fast-paced, growing industry to help families and professional referral sources with seniors urgently needing to be discharged into a community meeting their needs or with a home care agency as they transition out of a hospital or skilled nursing facility/liliDeliver

As a Regional Account Executive, you will be responsible for driving new business and supporting the close of key deals in the pipeline, specifically in Records Storage, Document Imaging and other service offerings. Records Storage, Shredding or Document Imaging but will also consider experience sel

Sourgum is transforming the $100B+ waste and recycling industry through cutting-edge technology that makes waste removal simpler, smarter, and more cost-effective. Our innovative haulsourcing platform powers high-quality waste and recycling services for businesses at significantly lower costssaving

Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.