Inside Account Manager – Foodservice
3 days ago
Wood-Ridge
A growing food distribution organization is seeking an Inside Sales Representative to support a team of outside sales professionals while serving as a primary point of contact for customers throughout the order lifecycle. This role is ideal for someone who thrives in a fast-paced food distribution environment and enjoys building customer relationships, solving problems, supporting sales growth, and ensuring customers receive exceptional service. The successful candidate will bring experience working within food distribution, food manufacturing, protein, dairy, seafood, foodservice, or wholesale food channels and will understand the urgency, complexity, and pace of the industry . This position offers the opportunity to become a key contributor within a collaborative sales organization while supporting customer retention, account growth, and operational excellenc e. CORE COMPETENC • IESOrder Processing & Full Order Lifecycle Managem, • entInside Sales Support & Lead Generat, • ionAccount Management & Customer Retent, • ionUpselling & New Product Introduct, • ionCross-Functional Coordination (Sales, Warehouse, Logisti, • cs)CRM & Order Management Syst, • emsPricing Updates & Delivery Schedul, • ingIssue Resolution & Customer Escalation Managem, • entSales Reporting & Performance Track, • ingMicrosoft Office (Outlook, Excel, Wo rd) WHAT YOU'L • L DOServe as the primary contact for customers regarding orders, pricing, deliveries, product availability, and service-related inquir, • ies.Manage the complete order lifecycle from order entry through delivery and issue resolut, • ion.Support outside sales representatives by coordinating customer requests, pricing updates, product information, and account activ, • ity.Build strong relationships with customers through proactive communication and responsive serv, • ice.Identify opportunities to introduce new products, increase order volume, and support account growth initiati, • ves.Coordinate closely with warehouse, inventory, logistics, purchasing, and sales teams to ensure timely fulfillm, • ent.Communicate product changes, pricing updates, inventory shortages, and delivery schedules to custom, • ers.Maintain accurate customer records, pricing information, and account notes within CRM and internal syst, • ems.Assist with sales reporting, quote preparation, account analysis, and customer follow-up activit, • ies.Participate in product training, supplier meetings, and ongoing sales development initiati ves. BASIC QUALIFICA • TIONS5+ years of customer service, inside sales, account management, or sales support experi, • ence.Experience supporting outside sales teams in a food distribution, foodservice, protein, seafood, dairy, food manufacturing, wholesale redistribution, or CPG environ, • ment.Experience managing the full order lifecycle from order entry through deli, • very.Strong customer relationship management and problem-solving abili, • ties.Experience working with CRM, ERP, order management, or distribution management sys, • tems.Ability to multitask and prioritize effectively in a high-volume environ ment. PREFERRED QUALIFIC • ATIONSExperience introducing new products or supporting account growth initia, • tives.Knowledge of foodservice distribution opera, • tions.Experience working directly with inventory, pricing, purchasing, and logistics teams. TARGET BACK GROUNDSCandidates may currently hold titles s • uch as:Inside Sales Represe, • ntativeCustomer Service Represe, • ntativeSales Support Represe, • ntativeAccount Coor, • dinatorCustomer Account Represe, • ntativeSales Coor, • dinatorFoodservice Customer Service Represe, • ntativeInside Account, • ManagerDistributor Sales Represe, • ntativeOrder Management Spe cialist Industries of interest • include:Food Dist, • ributionFoodservice Dist, • ributionProtein Dist, • ributionSeafood Dist, • ributionDairy Dist, • ributionFood Manuf, • acturingWholesale Food Redist, • ributionCPG Foo dservice COMPENSATION & • BENEFITSBase Salary: $65,000 – $80,000 + Monthly and quarterly bonus oppo, • rtuniti, • esMedi, • calDen, • talVisionLife, • Insurance401(k) with comp, • any matchEmployee, • discountPaid time off WH • Y JOIN US?Stable, family-owned or, • ganizationCollaborative inside and outside sales team e, • nvironmentOpportunity to build long-term customer rel, • ationshipsSignificant exposure to sales, operations, logistics, and, • leadershipStrong potential for professional growth and a dvancement