Outlet Server - F&B Administration
4 days ago
New York
Job Description Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: Job Description: Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination—it is a stage where music, design, and service come together to create unforgettable moments. At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. THE ROLE We are seeking a Restaurant Server to join our team. This role is a vital part of delivering an elevated dining experience, ensuring every guest interaction reflects our commitment to excellence, attention to detail, and personality. The Restaurant Server is responsible for providing prompt, polished, and personalized service while maintaining the highest standards of luxury hospitality. The Server is instrumental in creating memorable moments by anticipating guest needs, executing service with precision, and acting as a subject matter expert on all aspects of the restaurant and fine dining experience. WHAT YOU WILL ROCK In this role, you will execute Restaurant Service Operations with a focus on consistency, quality, and guest satisfaction. You will greet guests warmly, take accurate food and beverage orders, and confidently suggestive-sell menu items, beverages, and specials to enhance the guest experience and maximize revenue. With strong attention to detail, you will serve food and beverages with timeliness, accuracy, and presentation that aligns with Hard Rock standards. You will accommodate special requests whenever possible and proactively resolve guest concerns using established property procedures. You will maintain thorough knowledge of all menu items, ingredients, food allergens, wine lists, and beverage offerings. You will also remain knowledgeable about property amenities, hours of operation, in-house events, and outlets in order to better assist guests and promote the full Hard Rock Hotel New York experience. You will ensure the restaurant environment remains immaculate at all times, including tables, service stations, décor, lighting, music, and memorabilia. Responsibilities include setting up, stocking, maintaining, and breaking down side stations, beverage stations, condiments, china, glassware, silverware, and linens. You will process payments accurately following POS and cash-handling procedures, reconcile transactions at the end of each shift, maintain a balanced bank, and ensure all checks are closed out properly. You will follow all food safety, sanitation, and alcohol service laws and regulations while maintaining a safe and healthy environment for guests and Band Members. You will participate in Sound Check meetings, department trainings, and property meetings to stay aligned with service standards, new programs, and brand initiatives. All responsibilities are executed with precision, professionalism, and an elevated sense of hospitality that ensures loyalty to both the property and the Hard Rock brand. WHAT YOU BRING, THE HARD ROCK STANDARD • You anticipate guest needs and respond with polish and intention, • You deliver service that is both elevated and personal, • You take full ownership of your station and the guest journey, • You thrive in a fast-paced, high-energy, and high-expectation environment, • You are detail-oriented, organized, and service-driven, • You communicate professionally and collaborate effortlessly with your team, • You bring energy, warmth, and authenticity to every interaction, • This is a non-exempt (hourly) position, • We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks, • Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws If you are passionate about hospitality, energized by connection, and motivated to create unforgettable dining experiences within a luxury lifestyle brand, we invite you to apply and join the Hard Rock Hotel New York Team. Pay Range: Pay Range: $2 - $25