Operations Supervisor (Estepona, Spain)

Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people. Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. ------------------------------ Our commitment to diversity and inclusion: Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. Job Description Assist Restaurant Manager duties • Check floor set up prior to service start time • Ensures smooth service to all guests visiting restaurants, karaoke's, and Ateliers • Ensure rotas are aligned in reflection to our wage budgets and fair to the staff involved • Maintain uniform standards • Conduct F&B trainings as relevant (allergens, food bible…) • Communicate and store all relevant training material and documentation to all team members using the provided platforms • Maintain fluid communication between restaurant, bar team & kitchen teams • Create and maintain a safe environment for team members • Ensure all new members receive induction • Ensure all POS systems are up to date and managed properly • Ensure Res Diary is fully functional • Conduct duty manager shifts • Attend and contribute to weekly F&B management meetings Additional Information What’s in it for you… A competitive salary and extra benefits package!(10% bonus if is managerial role) 28 days holiday (including bank holidays) + pension scheme. A Health Cash Back Plan to claim money back and gain access to support for your physical wellbeing, private medical, dental and optical support . Enjoy a free night at Mama London and a meal for two in completion of probationary period. Goes without saying, but we’ll feed you during your shift. Up to 50% off rooms globally across the Accor, Ennismore and Mama Hotels for you and your nearest and dearest globally 30% of food and drinks for you to enjoy at any of our Ennismore locations From completing two years service gain an extra days holiday for each years completion caped at 32 days A fantastic Training program to get you settled into the business and progress through the ranks of the business Regular team get togethers, bi-annual parties – Mama knows how to have a good time! Code Offers and discount in Uk especially London with Restaurant , bars, events Perk at work with discount over clothes brands ,travelling etc Wagestream with discount over clothes brands,travelling etc A brilliant place to work which encourages a family and friendly atmosphere Important to know… Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process. Entre les studios d’artistes, le Père Lachaise, la « campagne à Paris » et les ruelles pavées et sinueuses, on devine les silhouettes d’Édith Piaf, Oscar Wilde, Jim Morrison et d’autres grands artistes. Mama s’est installée près de la petite ceinture, voie ferrée de l’ancien Paris, juste devant La Flèche d’Or, temple parisien de la scène européenne pop rock. Sensuelles et élégantes, les 170 chambres, entièrement conçues par Philippe Starck, vous attendent avec leur literie 5 étoiles et leur décoration décalée. Le restaurant propose des plats simples, faits maison, imaginés par Guy Savoy, à partager entre amis autour de grandes tables. Au gigantesque bar îlot, à la pizzeria ou sur la terrasse, vous croiserez sûrement le chemin de poètes américains ou de peintres japonais. Les beaux jours, le rooftop invite à dîner et à siroter un verre, en laissant son regard se promener sur la ville. À l’abri des intrusions du monde extérieur, Mama est là pour vous, gorgée de l’énergie de la ville et aussi chaleureuse et confortable qu’un chez soi.

Company Description We are looking for a Room Attendant to join the team at The Hoxton, Shepherd's Bush. The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant - Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London. Job Description What you'll do... To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained. To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross. To ensure that all guest rooms adhere to all brand standards and quality audit standards. To be responsible for the cleaning and servicing of public areas, ensuring that these are always cleaned to brand standards, and are well presented and maintained. To be responsible for reporting any maintenance defects in public areas and back of house through KnowCross. To ensure that all public areas adhere to all brand standards and quality audit standards. To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas. To oversee the delivery and collection of linen and terry on a daily basis. To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained. To ensure guest floors are clean and well maintained at all times. To assist with other tasks to support the housekeeping team as required. To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper. To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations. To attend all training sessions required. To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges. To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests. To assist in the cleaning of public areas and back of house areas as required Qualifications What we're looking for... You have a high level of verbal and written communication skills and competent computer skills. You have the ability to build relationships with colleagues and customers. You're keen on the details and ensuring our rooms are to the highest standards for our guests. Additional Information What's in it for you... Competitive salary of up to £14 per hour 28 days holidays (inclusive of bank holidays), pension, and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Goes without saying, but we’ll feed you during your shift Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

En Mac Hotels nuestro principal valor son las personas, valorando muy positivamente la actitud y la iniciativa. Ofrecemos las herramientas necesarias para que las personas puedan desarrollarse y obtener el exito profesional deseado: - Atraemos y gestionamos el talento, para ello hemos mejorado el proceso de Selección en todas sus fases. - Realizamos un proceso de acogida al inicio, cada persona conoce todo lo referente a su puesto. - Tutorización los primeros días de la incorporación. - Formación colectiva e individual interna y externa. - Planes de carrera. - Promociones Internas. - Comunicación (portal del empleado). Si te identificas como una persona Proactiva (si siempre te marcas objetivos y metas, tienes una actitud positiva, te motiva motivar a los demás y siempre estás en continuo aprendizaje….) y quieres formar parte del equipo Mac, envíanos tu CV. Estamos buscando profesionales del turismo con experiencia en: Administración-Economato, Recepción, Cocina, Sala, Spa, Limpieza y Mantenimiento. En Mac Hotels nuestro principal valor son las personas, valorando muy positivamente la actitud y la iniciativa. Ofrecemos las herramientas necesarias para que las personas puedan desarrollarse y obtener el éxito profesional deseado: ·Atraemos y gestionamos el talento. ·Realizamos un proceso de acogida al inicio, cada persona conoce todo lo referente a su puesto. ·Tutorización los primeros días de la incorporación. ·Formación colectiva e individual Interna y Externa. ·Planes de carrera. ·Promociones Internas. ·Comunicación. Si te identificas como una persona Proactiva (SI siempre te marcas objetivos y metas, tienes actitud mental positiva, te motiva motivar a los demás y siempre estás en continuo aprendizaje….) y quieres formar parte del equipo Mac, envíanos tu CV. En nuestros hoteles... Hacemos realidad las vacaciones perfectas en el Mediterráneo. Hoteles en Mallorca y Costa del Sol. Ahora, también en Zaragoza. Próximamente, Punta Cana. Nuestra esencia es la hospitalidad mediterránea, donde el dinamismo se encuentra con la frescura, el compromiso se refleja en cada detalle y la transparencia es la clave de nuestra experiencia. #MacHotels #MediterraneanHospitality

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! About Kyara Kyara is a vibrant, conceptual hotel bar blending unconventional ingredients and classic cocktails. Minimalistic, uchronia inspired aesthetic explores a dystopian post-modern cocktail world where iconic classics are interpreted through a lens of unconventional ingredients. The room is dominated by a spectacular compounding room, with library of distillates, extracts, and accords, where our cocktail recipes are formulated and where personalised martini experience is served. Kyara offers drinks and snacks you can’t get anywhere else; from aperitivo, to sunset drinking all the way through the late-night party. Kyara serves curated selection of beverages, we are equally excited about wine, spirits, niche categories and local produce as much as we are passionate about cocktails. We push hotel bar concept into the future, celebrate unconventional ingredients and we always give a massive shout out to local scene and producers. Our ambition is to create a spectacular fine drinking beverage program that is a part of local gastronomic and beverage community and is a must visit destination when in Catalunya. Job Description What you’ll do Your role is to join pre-opening team at SLS Barcelona to successfully open and launch Kyara and lead the growth, maintain the standards of excellence, and always seek to improve performance of all areas of our business and to train, manage and motivate our team whilst fostering company culture. You will be working closely with Director of Food & Beverage and assistant of Food & Beverage Director in day-to-day operations, staff training, managing compliance and ensuring health and food safety standards are adhered to and we expect you to work in service. You will be responsible for issuing and managing rota in accurate and timely manner. You will be an integral part of the team, and will help manage our stock ordering, stock holding, stock taking and managing inventory. Your responsibilities include forecasting sales and ensuring all items are correctly and accurately costed and priced according to margin targets issued by the management. Whoever joins our team will be able to indulge both their operational, and creative sides. Kyara Beverage Director is a full-time salaried position. The successful candidate will be working at Kyara and might be from time to time requested to travel. Hours may vary and you will be required to work weekends and nights – this is not a 9-5 job! You need to maintain and build on existing business, as well as develop new business opportunities. Work with Food and Beverage Director and Beverage Director to: Manage the team Manage day to day operations Manage effective communications Ensure high-quality service that meets guest needs promptly and courteously, maximizing satisfaction and encouraging return visits. Guest satisfaction assessment Build training plans and conduct training Manage and issue monthly rota Management of orders and stock taking Product costing and pricing strategy Conducting staff induction Management of Health and Safety Management of Food Safety Management of compliance Management of maintenance Analyse sales and market data Forecasting sales Order management Assist with hiring process, conduct performance appraisals, and make personnel-related decisions. Track and control team productivity and operational expenses to ensure profitability Ensures that food and beverage products are of the highest quality and presented to the highest standard Supports the Director of Food and Beverage in administrative tasks, departmental reports, and strategic planning Implement and enforce cash and payment control policies within food & beverage areas, ensuring compliance among staff Managing budget Prepare monthly management accounts with accounting department Qualifications What we are looking for... Highly motivated individual with a passion for drinks, food, service and hospitality with entrepreneurial outlook and ‘can-do’ attitude. A creative mindset and ability to make things happen. Experience within the luxury hospitality sector is desirable. Team Player. Independent self-starter who takes their own initiative. Resourceful mindset and ability to manage budgets. Ability to work under pressure in a fast-paced environment. Identifies and meets challenges head on. Strong verbal and written communication in Spanish and English. Microsoft Office, Excel, Outlook proficient. Finance literate. Passion for hospitality. Proven Project management skills. Strategic and analytical thinker. Intimate knowledge of international bar community and cocktail bars. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

Buscamos una persona dinámica y motivada con inglés fluido y con experiencia en restaurantes, que quiera unirse a nuestro equipo. Las funciones principales serán: atención al cliente tanto en sala como al teléfono, gestión de caja, supervisión del personal en turno y del correcto estado y funcionamiento del restaurante. Flexibilidad para hacer turnos partidos.