Supervisor - Control QSR - Barcelona

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Area Manager

hace 3 días

Barcelona

This is a fixed-term contract position. Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience through effective route planning. As an Area Manager, you will lead a team to drive performance and ensure standard processes are followed for all the daily tasks. You will be responsible for building processes, systems, and mechanisms to schedule tens of thousands of packages across multiple Delivery Stations daily. You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. You will be accountable for cost, customer experience, and delivery partner experience, both in daily execution and long-term step-function improvements. Additional responsibilities include coaching and mentoring the team, nurturing positive employee relations and building leadership bench strength within the organization. Responsibilities: • Managing daily operations of the team, ensuring all the required tasks are executed on time, adhering to the standard practices., • Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions., • Execute best practices that improve customer, cost, and delivery partner outcomes· Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes., • Create and drive scalable standard work that enables remote support of a complex business area, • Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making, • Create, manage, support recognition and communication programs for scheduling team, • The designated shift pattern for this role is on Sundays and Thursdays, from 12:00 to 20:00 CET., • Experience comfort with ambiguity, • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, • Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills, • Experience defining projects, collecting requirements, designing process solutions, • Qualifications in Engineering, Operations, or related fields, • Excellent written and verbal communication skills in English; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers, • Experience with performance metrics and process improvement with demonstrable problem solving skills and analytical skills, • Ability to change and adapt as our business grows and you must adapt to changes in management, • Excellent customer service skills and interpersonal skills, • Direct management experience for employees and their performance, • Experience with strong project management skills and the ability to thrive in a fast-paced environment, • Experience in English-language communication skills, both written and verbal, • Experience with SQL and data visualization tools such as Tableau, • Experience working in a fast paced, quickly changing or international environment, • Bachelor's or Master's degree in Engineering, Operations, or a related field., • Management experience in a manufacturing, production or distribution environment., • Experience leading process improvements through Lean process, Kaizen, and Six Sigma. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Area Manager Night Shift, EU CO (FTC), EU AMZL - CO RnF

hace 3 días

Barcelona

The goal of Amazon Logistics is to build a world class last mile delivery operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible. As a EU CO Night Shift Area Manager, you will lead a team of Managers and Logistics Associates to drive performance on day to day operations and projects for EU CO. Your role will be to focus on key KPIs in terms of forecast accuracy and process adherance/improvement playing a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences. You will be be accountable for daily, weekly and monthly KPIs and metrics. You will be responsible for driving program scoping, roll out and compliance/monitoring and stakeholder experience. In addition, you will be instrumental in developing best practices and standard work for the network. You will play a proactive role in written and verbal communication with various departments, as you maintain Amazon’s exceptionally high levels of service, both for our customers and suppliers, facilitating the flow of information between different stakeholders and resolving any potential issues that impact business continuity. We need you to step back at strategic intervals to take in the bigger picture and to be comfortable conducting research into process improvement initiatives and taking real-time decisions. You will also maintain and report up to date and accurate statistics, management reports and analysis. Key job responsibilities Managing daily operations of the team, ensuring all the required tasks are executed on time, adhering to the standard practices. Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions. Execute best practices that improve customer, cost, and delivery partner outcomes· Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes. Create and drive scalable standard work that enables remote support of a complex business area. Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making. Create, manage, support recognition and communication programs for scheduling team. A day in the life As Area Managers, you will lead the Night Shift team in Central Operations, overseeing Sorting and Flow Management tasks. You will ensure that teams of Shift Managers and Schedulers deploy the latest forecast updates, container plan optimization, and risk mitigations for the entire EU network on a daily basis. You must guarantee execution excellence, accurate reporting, and continuous process improvements in operations. About the team Central Operations (CO) refers to a new approach within Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes forecasting, route planning, demand scheduling and last mile delivery. We are looking for a Operations Manager with a track record of operational excellence to drive scalability, ensuring strong processes and culture are developed. This person will be able to lead a team that operates in areas of the business with a high degree of ambiguity that require a great deal of thought leadership. The role will provide opportunities to think big, develop original ideas, and partner with AMZL Planning, Transportation, Last Mile Tech, Operations and business expansion teams to develop a strategic approach to scale Central Operations. • A degree, • Relevant experience in people management, • Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership, • Relevant experience in using data or anecdotal evidence to influence business decisions, • Advanced proficiency in verbal and written English and local language, • Experience working with Lean, Six Sigma and Kaizen techniques, • Experience working in another logistics environment, • Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Area Manager, BCN1 Operations

hace 4 días

Barcelona

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity. Key job responsibilities • Create, oversee, and drive a culture of safety and wellbeing, • Analyse and implement changes to keep quality and productivity at a consistently high level, • Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility, • Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence, • Work collaboratively with management-level colleagues to standardise shift practices A day in the life You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers. About the team Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. • Bachelor's degree or above, • Experience in people management, • Experience using data to influence business decisions, • Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner, • Speak, write, and read fluently in English, and have the ability to take direction in English, • Experience in development in the last 3 years, or experience managing teams, • Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma, • Experience in warehouse operations and logistics or equivalent, • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, • Master's degree Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Area Manager, EU CO (Fixed Term Contract), EU AMZL - CO OTR

hace 22 horas

Barcelona

Shift: Tuesday - Saturday 11h00 to 19h00 CET The goal of Amazon Logistics is to build a world class last mile delivery operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible. As a EU CO Area Manager, you will drive performance on day to day operations and projects for EU CO. Your role will be to focus on key KPIs in terms of forecast accuracy and process adherance/improvement playing a key role in deliverables to both our Delivery Station and Delivery Service Partner Management team. This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences. You will be be accountable for daily, weekly and monthly KPIs and metrics. You will be responsible for driving program scoping, roll out and compliance/monitoring and stakeholder experience. In addition, you will be instrumental in developing best practices and standard work for the network. You will play a proactive role in written and verbal communication with various departments, as you maintain Amazon’s exceptionally high levels of service, both for our customers and suppliers, facilitating the flow of information between different stakeholders and resolving any potential issues that impact business continuity. We need you to step back at strategic intervals to take in the bigger picture and to be comfortable conducting research into process improvement initiatives and taking real-time decisions. You will also maintain and report up to date and accurate statistics, management reports and analysis. Key job responsibilities -Managing daily operations of the team, ensuring all the required tasks are executed on time, adhering to the standard practices. -Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions. -Execute best practices that improve customer, cost, and delivery partner outcomes· Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes. -Create and drive scalable standard work that enables remote support of a complex business area. -Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making. -Create, manage, support recognition and communication programs for scheduling team. A day in the life As Area Managers, you will lead a shift in Central Operations, overseeing Sorting and Flow Management tasks. You will ensure that teams of Shift Managers and Schedulers deploy the latest forecast updates, container plan optimization, and risk mitigations for the entire EU network on a daily basis. You must guarantee execution excellence, accurate reporting, and continuous process improvements in operations. About the team Central Operations (CO) refers to a new approach within Amazon Logistics (AMZL) to define a scalable solution to run the increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes forecasting, route planning, demand scheduling and last mile delivery. We are looking for a Operations Manager with a track record of operational excellence to drive scalability, ensuring strong processes and culture are developed. This person will be able to lead a team that operates in areas of the business with a high degree of ambiguity that require a great deal of thought leadership. The role will provide opportunities to think big, develop original ideas, and partner with AMZL Planning, Transportation, Last Mile Tech, Operations and business expansion teams to develop a strategic approach to scale Central Operations. • Bachelor's degree, or Master's degree, • Experience in human resources management, • Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams, • Experience in English-language communication skills, both written and verbal, • Experience using data to influence business decisions, • Experience with process improvements (Lean Six Sigma and/or Kaizen), • Experience in logistics, • Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (_) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit _ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Supervisor - Control QSR - Barcelona

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