Director of Account Management
hace 16 horas
Salt
Responsibilities As the Director, Account Management, you will own the strategy, performance, and scaling of Flex’s Account Management function, leading a team of Account Managers while directly stewarding the company’s largest and most strategic partnerships This role sits at the intersection of partner success and revenue growth, with a clear mandate to drive retention, expansion, and long‑term value across a growing book of business that represents a material portion of company revenue Reporting to the Vice President of Account Management, you will set the vision and operating model for the function—not just executing account strategy, but defining it You will build the playbooks, processes, and team structure that allow Account Management to scale, ensure partners are deeply engaged with Flex’s products, and translate partner relationships into durable, compounding business value You will also serve as a senior commercial leader internally, partnering with executives across the company and representing the voice of our partners at the leadership table Account Ownership & Growth: Own the retention and expansion strategy for a portfolio of mid‑market and enterprise accounts, with accountability for renewals, upsells, cross‑sells, and expansion revenue across the function Personally lead the most strategic, complex, and executive‑level partnerships, setting the standard for how Flex shows up with its largest partners Define account planning frameworks that identify growth opportunities across new products, expanded portfolios, and deeper integrations, and ensure consistent execution across the team Partner closely with Sales leadership to align on account strategy, ensure seamless handoffs, and deliver a consistent partner experience across the customer lifecycle Partner Relationship Management: Build and maintain executive‑level relationships within partner organizations, serving as a trusted advisor and senior point of escalation post‑sale Anticipate partner needs, risks, and opportunities at a portfolio level, ensuring timely escalation, resolution, and proactive value delivery Lead executive business reviews and strategic planning conversations with key partners, and coach the team to elevate the quality of these engagements Team Leadership & Development: Lead, coach, and develop a multi‑layered team that includes both Account Managers and people managers, setting clear expectations around performance, accountability, and partner outcomes Own organizational design, headcount planning, hiring, onboarding, and ramping as the Account Management organization scales Build and reinforce a collaborative, high‑performance, and inclusive team culture, and develop the next generation of AM leaders Operational Excellence & Metrics: Define and own the key performance indicators for the function—retention, expansion pipeline, adoption, utilization, and partner health—and drive accountability against them Establish forecasting rigor, CRM hygiene, and reporting standards that support revenue predictability and executive‑level reporting Use data and insights to shape function‑wide strategy, prioritize investment, and continuously improve team performance Cross‑Functional & Executive Collaboration: Partner with leaders across Product, Growth, Marketing, RevOps, and Partner Success to support product launches, co‑marketing initiatives, and expansion programs Represent the voice of the partner at the leadership level, surfacing feedback and insights that help shape roadmap priorities and go‑to‑market strategy Qualifications The ideal candidate is a seasoned, hands‑on leader with strong commercial instincts, operational rigor, experience building and scaling teams, and a passion for building durable partner relationships in high‑growth B2B or B2B2C environments. Experience managing complex, multi‑stakeholder, executive‑level relationships with strategic partners. 12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers. Demonstrated ability to lead, coach, and develop high‑performing teams and to develop leaders within those teams. Excellent communication, presentation, and executive stakeholder management skills. Experience building, scaling, and leading Account Management or partner‑facing organizations in B2B, B2B2C, FinTech, PropTech, or SaaS environments. Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level. Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post‑sale at scale. Proven track record of owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios. Comfortable operating in a fast‑paced, high‑growth, and highly cross‑functional environment. Benefits Medical, Dental & Vision: Your healthcare will be available from Day 1— giving you immediate peace of mind — with best in class coverage and options. Parental Leave: Step away with paid time off to focus on family and life’s newest chapter. NYC HQ: Collaborate in our lively New York headquarters, with new office space on the way! 401(k) Retirement Savings: Plan ahead with our 401(k) program to grow your future. And starting early 2026, employees will be eligible for a company match! Flex Giving: Flex Giving empowers employees to support local nonprofits advancing housing stability in the communities we call home. Employee Assistance Fund: Confidential financial support to teammates facing unexpected hardships or emergencies. Hybrid Work Policy: Work flexibly from home, with in‑person collaboration and events that matter. Unlimited PTO + Holidays: Take the time you need— whether that’s a vacation, recharge, or simply a long weekend Free Flex Subscription: As a Flex employee, you’ll have full access to our services without charge. GrubHub Credit: Enjoy meal credits while in the office, so you’re fueled for the workday ahead. #J-18808-Ljbffr
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