€1800–€2000 mensual
Jornada completa
Marbella
We are hiring!
** Sumiller**
Reports to: Restaurant Manager
Responsible for: Developing an excellent service to customers
Job Requirements:
Education in: Hospitality/ Turism
Experience: Minimum 2 years
Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic)
Principle scope and purpose of job:
Together with the team, work in a proactive and passionate way to develop a sustainable business
Deliver outstanding and personalized service to our customers, in line with the vision and values of Boho Club
Bring an excellent experience to customers
To participate in the development of the department and restaurant with the Management Team
Key tasks as follows:
Guest/Operation
Ensuring the set standards and expectations are maintained on the highest personal level
Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies
Control and lead the service of the assigned rank together with the assistant
Guarantee the correct assembly and disassembly of the rangeBe able to recommend and adapt the courses to the customer
Defend our menu by the full knowledge of each dish and their ingredients
Collaborate in customer service, carrying out functions of receiving, locating, advising and dismissing customers in relation to the gastronomic offer
Comply with and enforce quality, health safety and protection standards data, established by the organization
Ensure satisfaction in the customer experience by complying with quality standards
Maintaining the standards in terms of allergens
Be able to recommend alternatives and solutions taking care of customer allergiesEnsure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations
Review customers procedures and update accordingly
Financial
Ensure that every table receive the correct bill and do the payment before leave the restaurant
Keep in mind the pre-payment or discount reservations
Optimize, as far as possible, the waste of resources
People & Development
Assist in building innovative communication tools to generate awareness of and support of Values
Develop a culture of excellence within the team
Assist in training and develop the new team members
Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit
Sales & Marketing
Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service
Work with the team to develop the offers adapting it to the individual customer and market conditions
Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers
Give frequent updates to the Management team of customers profiles
Assist with marketing and sales events/activities on an ad hoc basis
Provide information and statistics relating to the up-selling activities realizedBe aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition
Other
This Job Description serves as a guide and may be changed in the light of changing business needs
¿Eres un apasionado del mundo del vino? 🍷
En Boho Club abrimos proceso de selección para el puesto:
Ayudante de Sumiller
Buscamos a una persona con formación y experiencia en vinos, con muchas ganas de aportar conocimiento y crecer profesionalmente. Orientada a dar siempre el mejor servicio tanto al cliente como al equipo.
Requisitos del puesto de trabajo:
Educación en Hostelería / Turismo
Estudios especializados de sumiller (*Muy valorable: WSET
Conocimientos básicos de cocina, maridaje y coctelería
Experiencia: Mínimo 2 años
Idiomas: Inglés Avanzado/Profesional
Español Avanzado/Profesional
Muy valorable otros idiomas
Principales funciones y objetivos del puesto:
Ser una persona responsable y resolutiva
Tener habilidad para las relaciones interpersonales
Garantizar un buen servicio y atención al cliente
Polivalente y dispuesto ayudar en todo al equipo
Buena presencia e imagen cuidada
Excelente capacidad organizativa y de planificación
Trato profesional
Formar parte e integrarse en la oferta al cliente de una experiencia gastronómica al completo
Altos estándares de servicio en mesa
Colaboración y comunicación con el equipo Ofrecemos
Contratación de larga temporada
Jornada completa. Dos días de descanso
Jornadas laborales de 8 Horas en servicio de almuerzo o cenas
Plan de formación y desarrollo profesional
Salario emocional alto. Buen ambiente de trabajo Otros: Esta descripción del puesto de trabajo sirve como guía y puede modificarse en función de las necesidades cambiantes de la empresa