Support Engineer
8 days ago
Seville
Are you a L1.5 Support Engineer in Cadiz seeking a new interesting challenge? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for! Si cree que es el candidato ideal para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa. WHAT WILL YOU DO? We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: • Day-to-day incident monitoring and resolution (ServiceNow preferred), • Interact with IT and business users on functional issues, • Triage issues and coordinate with cross-functional teams for timely resolution, • Follow service management processes (Incident, Change, Capacity, Problem, etc.), • Maintain agreed SLA levels and assure quality of delivery at all times, • Adhere to the shift rotation plan and operating model, • Coordinate communications between suppliers, OEM and other IT stakeholders for the relevant area, • Track and report progress to stakeholders, including on-call support after out-of-office hours WHAT TECHNOLOGIES, METHODOLOGIES OR TOOLS WILL YOU USE? • ServiceNow (Incident, Problem, Change, SLM and Knowledge Management processes), • IT endpoint knowledge and endpoint support (applicable on production lines), • Manufacturing shop floor systems, • Line-side IT devices (printers, scanners, MRTs), • Barcode scanners and barcode printers, • Smart devices and shop floor touchpoints, • Service management processes (Incident, Change, Capacity, Problem), • SLA-focused operations and quality of delivery practices WHAT ARE WE LOOKING FOR? Years' experience: 4–6 years English: B2 Spanish: High / Native Required qualification: Diploma Shift work: Mandatory On-call support: Required (including out-of-office hours) WHERE AND WHEN? Workplace: On-site — Cadiz Work Schedule: 1st Shift 6:30 am till 2:30 pm; 2nd Shift 11:00 am till 7:00 pm; On-call support for out of hours issues; Extended shifts or weekend support as per customer expectations WHAT CAN WE OFFER YOU? Permanent contract - We offer indefinite contracts from the first day. Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance). Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews. Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally. Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award. Connect globally - Work with people from all over the world. You can feel the multicultural workforce. Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands. xcskxlj And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun! WHO ARE WE? Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance WELCOME, WE ARE WAITING FOR YOU!
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