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  • Recepcionista de Hotel
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    Recepcionista de Hotel
    5 hours ago
    Full-time
    L'Hospitalet de Llobregat

    Recepcionista de Noche – Hostel (Zona Collblanc / Camp Nou) Hostel ubicado junto a la estación de metro de Collblanc, a pocos pasos del Camp Nou, busca incorporar un/a recepcionista de noche. Nuestro objetivo es que cada huésped se sienta como en casa, priorizando siempre el trabajo en equipo y una excelente atención al cliente. Perfil que buscamos: • Vocación de servicio y actitud positiva para contribuir a un buen ambiente en el hostel., • Capacidad para resolver problemas de forma ágil y eficiente., • Nivel medio/alto de español e inglés (imprescindible). Otros idiomas serán valorados., • Persona multifuncional, con disposición para asumir distintas tareas más allá del front desk., • Experiencia previa en recepción valorada, pero no excluyente. Funciones principales: • Recepción y atención al cliente., • Gestión de OTAs (Booking, Hostelworld, etc.)., • Coordinación de limpieza y mantenimiento del albergue. Condiciones: • Jornada de 40 horas semanales., • Turno mixto de tardes y noches (5 noches por semana). Night Receptionist – Hostel (Collblanc / Camp Nou Area) Hostel located next to Collblanc metro station, just steps from Camp Nou, is looking for a Night Receptionist to join the team. Our goal is to make every guest feel at home, always putting guests first and working collaboratively. What we’re looking for: • Strong customer service mindset and positive energy to contribute to a great hostel atmosphere., • Problem-solving skills and the ability to handle situations efficiently., • Intermediate/advanced level of Spanish and English (required). Additional languages are a plus., • A proactive and versatile person—reception work goes beyond the front desk., • Previous experience is valued but not required. Main responsibilities: • Guest reception and customer service., • OTA management (Booking, Hostelworld, etc.)., • Coordination of cleaning and maintenance tasks within the hostel. Conditions: • 40 hours per week., • Mixed shift (afternoons and nights), 5 nights per week., • Fixed weekly schedule. If you enjoy working with people in a dynamic, multicultural environment, this could be a great opportunity for you.

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  • Head of Supply Chain (Inc directa)
    Head of Supply Chain (Inc directa)
    4 days ago
    Full-time
    Barcelona

    At Pacto, we are recruiting on behalf of our client: the world's #1 multinational manufacturer of major home appliances for 17 consecutive years. In Spain, the company markets a wide range of major and small domestic appliances, as well as televisions, through its leading global brands. Their manufacturing facilities are located in China and Turkey. The Head of Supply will be responsible for optimizing inventory levels by controlling demand, sales forecast, and order entry/product output, as well as leading the Logistics and Demand Planning teams, ensuring accurate planning, efficient inventory management, and thorough control of logistics costs. This person will report to Head of Demand to Delivery and will be the key coordinator between sales, logistics, planning, and business units to ensure product availability, improve forecast accuracy, and optimize E2E logistics flows. Roles and Responsibilities Inventory Management and Optimization Optimize stock levels ensuring the balance between availability and financial efficiency. Oversee demand control, Sales FCST, and order entry/output. Identify risks of overstock, stockouts, or slow-moving products, proposing action plans. Logistics Cost Control and Analysis Inbound Logistics: Analyze and optimize costs of maritime transport, DD, and inbound transportation. Evaluate efficiency opportunities in suppliers, routes, and transportation modes. Warehousing: Supervise and control storage costs, handling, and available capacity. Improve internal processes to increase productivity and reduce costs. Outbound Logistics: Control delivery costs, routes, and operational efficiency. Optimize the distribution network ensuring agile and competitive service. Direct Delivery: Analyze loads, routes, and forecasts to increase the volume of direct deliveries in coordination with sales, planning, and logistics. Demand Management and Forecasting Lead alignment between Demand Planning, Business Managers, and the Sales team to ensure a common Forecast vision. Conduct advanced analysis of indicators to improve Sales Forecast Accuracy. Lead the review of arrivals, forecast adjustments, and resolution of deviations. Ensure a structured, predictable, and results-oriented SOP/SOE process. Customer Service and Service Level (OTIF KPIs) Ensure compliance with key service indicators: OTIF, Fill Rate, On-Time Delivery, Lead Time, incident ratio, and returns. Analyze deviations and lead cross-functional action plans with logistics, planning, sales, and business. Ensure structured monitoring within SOE/SOP processes, integrating service KPIs as a central part of decision-making. Drive continuous improvement actions to increase Direct Delivery, delivery experience, and service level to retail customers and traditional channels. Management of Logistics Operators (3PL) and Last Mile Responsible for operational and contractual monitoring of 3PLs, including warehousing, handling, inbound, outbound, and transportation. Define, negotiate, and periodically review SLAs, KPIs, and performance dashboards with operators. Manage and optimize last-mile services, ensuring efficiency, timely compliance, and delivery quality. Lead continuous performance evaluation of suppliers, proposing improvements in network, capabilities, routes, and E2E efficiency. Team Leadership and Coordination Lead, develop, and motivate Logistics Demand Planning teams. Foster a culture of analysis, continuous improvement, and data-driven decision-making. Establish KPIs, monitor progress, and ensure achievement of objectives Degree in Engineering, Business Administration, Economics, or similar Master´s degree in Supply Chain, Operations, or Data Analytics is a plus Minimum 10 years of experience in Supply Chain managing logistics operators, optimizing logistics costs, and leading teams in mass distribution, consumer electronics, or high-turnover product sector Deep knowledge of forecasting processes, planning, and SOP. Proficiency in analytical tools and advanced Excel; ERP/SAP, Power BI, or demand planning tools Strong analytical skills focused on cost reduction and optimization.

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  • Recepcionista Oficinas - Sector Banca Privada
    Recepcionista Oficinas - Sector Banca Privada
    5 days ago
    €19000–€20000 yearly
    Full-time
    Barcelona

    Fundado en 1974, Grupo Armonia es actualmente uno de los líderes europeos en Soft Facilities Management, ofreciendo servicios de alta calidad en Recepción Corporativa, Seguridad y Limpieza. Para completar la gama de soluciones ofertadas, la empresa también es un Centro Especial de Empleo y está certificada para la selección, formación y contratación de personas con discapacidad, dando oportunidades estables de trabajo y ayudando a nuestros colaboradores a cumplir con la Ley General de Discapacidad y ayudando a estas personas a insertarse en el mercado laboral en un entorno de igualdad de oportunidades. En Grupo Armonia, la mejora continua, la innovación y el trato humano a todos los trabajadores y clientes son los pilares que sustentan cada una de sus acciones desde la fundación de la empresa y que seguirán presentes por toda su historia. Buscamos dos recepcionistas con alta capacidad de adaptación y compromiso profesional para integrarse en uno de nuestros clientes mas importantes del sector bancario, ubicado en Barcelona. ¿Qué harás en tu día a día? Funciones Principales: • Gestionar el acceso y acreditación de empleados, proveedores y visitantes, manteniendo una comunicación continua con el equipo de seguridad y recepción del edificio., • Gestionar la recepción de paquetes y correspondencia, asegurando su correcta entrega y preparación., • Gestión integral de visitantes, incluyendo coordinación con recepción, control de accesos y acreditaciones, atención durante su estancia y soporte en necesidades como presentaciones, documentación o transporte., • Atención y soporte al personal de oficina: control de accesos, gestión de correos y llamadas, envío de comunicaciones internas y coordinación de menús y almuerzos., • Imprescindible experiencia previa en una posición similar, • Catalán y castellano nativo, • Disponibilidad para realizar jornada completa, • Experiencia en recepción corporativa, • Nivel medio de inglés, • 20.000€ brutos anuales En Grupo Armonía nos implicamos con la Igualdad de Oportunidades y nos comprometemos a garantizarla en los procesos de selección que realizamos.

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  • Catering Sales Coordinator (April) - W Barcelona
    Catering Sales Coordinator (April) - W Barcelona
    6 days ago
    Full-time
    Barcelona

    OVERVIEW Working within the Catering Sales team, this position has the responsibility for responding to all banqueting & events enquiries without accommodation in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues. The Catering Sales Manager will manage and convert all business, including contracting, and the actual operating of the function in addition to managing the function diary inventory. The Catering Sales Manager must demonstrate high energy levels & provide consistently high levels of customer service, in accordance with W Standards & Programs. ESSENTIAL FUNCTIONS Processes & Procedures: Conduct site inspections for prospect, tentative event and catering business Compile contracts, be ready to negotiate clauses, calculate cancellation and attrition policies that guarantee the reception of the event revenue on time. Assisted by the DoCS. Ensure the standard W template of responses is used and that enquiry handling follows the EAME Divisional Event Enquiry handling guidelines Responsible for the organization of small-scale events and short-term enquiries. Manage the wedding planning from start to finish, guiding and advising, until the coordination of the wedding. Ensure correct timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry) Identify operational limitations and sell only what we advertise and can effectively manage operationally Work closely with the Group Sales team to action enquiries and convert business. Maximize revenue by managing minimum consumptions depending on the dates Participate in trainings and other sales-related meetings as required To ensure that all enquiries are entered into and reviewed on Recaps in order to review suitability of business. Creation of BEOS, to effectively communicate to all the hotel departments the information necessary to successfully execute the event’s needs while maintaining a good client relationship. Follow up on deposits due as well as ensure 100% pre-payment is done before the arrival. Participate as a team player with all departments Departmental liaison: To provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit Attend events briefings providing accurate updates on details of bookings and enquiries To attend weekly catering sales meeting chaired by the DoCS To ensure tentative business block information is updated on a continuous basis & provide accurate updates to the DoCS Ensure regular updates in Opera on specific bookings within the appropriate timeframe are provided in order to assist in accurate forecasting Self-Management: Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines using tools available. Effectively manage time ensuring the completion of all pre-set tasks on a daily basis. To participate in departmental and Marriott courses as required Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department Participate in annual Engagement survey Must demonstrate an awareness of the importance of body language in communication and interaction with others Be involved in the ESS surveys and take part in special projects as directed by the DOCS and DOS Specific job knowledge, skills and abilities Must be able to speak, read, write and understand the primary language(s) used in the workplace Proven luxury hotel sales experience. Analytical capabilities Excellent communication skills, both verbal and written in Spanish and English Good organizational skills: has the ability to prioritize tasks and to manage the workload by her/his own initiative Enjoys working as part of a team Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems Hours: The typical working days of the Catering Sales Coordinator should be from 09.00 AM to 17.00 PM from Monday to Friday, but are flexible according to evening events taking place in the hotel and on events and wedding business. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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  • Director of Travel Industry Sales
    Director of Travel Industry Sales
    6 days ago
    Full-time
    Barcelona

    JOB SUMMARY Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met. Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue. Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. CANDIDATE PROFILE Education and Experience • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Supporting Developing and Executing Sales Strategies • Directs the property’s Travel Industry Sales function verifying that client expectations and production goals are met., • Works with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment., • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS)., • Assists with the development and implementation of promotions, both internal and external., • Actively participate where necessary on all special projects/events such as Site Inspections, Familiarization (FAM) trips., • Plans and participates in Sales trips and industry related meetings., • Participates in departmental sales meetings, relevant operational meetings and pre-cons. Maximizing Revenue • Provides positive and aggressive leadership to promote maximum revenue potential (e.g., sets example with personal booking goals)., • Recommends booking goals for sales team members., • Directs the solicitation and business negotiation efforts to maximize room revenue and achieve sales goals., • Promotes the property’s inclusion into national and international accounts through tour wholesale operations, travel agent consortiums and airline operations. Managing Sales Activities • Monitors all day to day activities of direct reports., • Approves space release for catering to maximize revenue (e.g., Director of Sales (DOS), Group) in the absence of a Business Evaluation Manager., • Participates in sales calls with members of sales team to acquire new business and/or close on business., • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)., • Manages the orchestration of the International Travel program as it relates to business development and property package creation., • Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments., • Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue., • Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market. Analyzing and Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals., • Assists Revenue Management with completing financial projections., • Reviews sales and catering guest satisfaction results to identify areas of improvement., • Develops and executes the annual Sales plan for the assigned market for all direct reports. Providing Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations., • Interacts with guests to obtain feedback on product quality and service levels., • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction., • Empowers employees to provide excellent customer service., • Observes service behaviors of employees and provides feedback to individuals., • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement., • Executes and supports the company’s Customer Service Standards and property’s Brand Standards., • Participates in and practices daily service basics of the brand., • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event., • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company., • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external., • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Global Sales Organization (GSO)) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative., • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements., • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales Organization (GSO) Managers and customers. Managing and Conducting Human Resources Activities • Interviews, selects and trains employees, • Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status, • Provides for the safety and security of the employees or the property, • Monitors employee attendance and records absences/tardiness., • Helps direct supervisors to achieve their own development goals., • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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  • Director/a
    Director/a
    1 month ago
    Full-time
    Ciutat Vella, Barcelona

    Descripción del puesto Sobre nosotros Somos un grupo de restaurantes que está en búsqueda de un/a Director/a de Operaciones que lidere la estructura operativa global de la compañía y acompañe nuestra expansión nacional e internacional. Misión del puesto Garantizar la excelencia operativa y la rentabilidad de todos los locales del grupo, estandarizando procesos sin perder la personalidad de cada ubicación, liderando equipos y profesionalizando la gestión para escalar el negocio. Responsabilidades • Estrategia y gestión, • Definir e implementar la estrategia operativa del grupo, • Diseñar estándares de servicio, calidad y experiencia cliente, • Controlar KPIs operativos, financieros y de satisfacción, • Optimizar costes sin afectar la experiencia del cliente, • Liderar aperturas de nuevos locales (España y extranjero) Operaciones • Supervisar directores de restaurante y equipos de management, • Implantar procesos, manuales operativos y auditorías, • Gestionar proveedores y cadena de suministro, • Coordinarlas operaciones del grupo, • Mejorar productividad y eficiencia operativa Personas • Seleccionar, formar y desarrollar equipos directivos, • Crear cultura corporativa alineada con la marca, • Implantar planes de formación y evaluación Perfil que buscamos • +8 años en posiciones de dirección operativa en restauración premium / hospitality / beach clubs / hoteles lifestyle, • Experiencia en multiunidad (varios locales simultáneamente), • Experiencia en aperturas, • Disponibilidad de movilidad geográfica a nivel nacional e internacional, • Alto nivel analítico y orientación a resultados, • Liderazgo cercano y exigente, • Capacidad de profesionalizar sin rigidizar, • Español e inglés fluido (valorable francés), • Muy valorable, • Experiencia en negocios estacionales, • Entender el equilibrio entre fiesta, gastronomía y servicio, • Background en marcas experienciales o lifestyle Qué ofrecemos • Posición clave en el comité de dirección, • Proyecto en fuerte expansión internacional, • Paquete salarial competitivo, • Posibilidad de crecimiento real dentro del grupo

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  • Instalador de Climatización y Calefacción – Barcelona
    Instalador de Climatización y Calefacción – Barcelona
    1 month ago
    Full-time
    Barcelona

    Buscamos Instaladores de climatización y calefacción con experiencia para incorporarse a una empresa especializada en instalación y mantenimiento de sistemas de aire acondicionado y calderas en Barcelona y alrededores. Buscamos perfiles técnicos, responsables y con autonomía, con experiencia real realizando instalaciones completas y ganas de formar parte de un proyecto estable. 🔧 ¿Qué harás en este puesto? • Instalación de equipos de aire acondicionado (split y conductos)., • Sustitución e instalación de calderas (incluidas reacondicionadas)., • Realización de conexiones hidráulicas y eléctricas básicas., • Puesta en marcha de equipos y comprobaciones técnicas., • Trabajo en ruta en domicilios de clientes en Barcelona y alrededores. ✅ Requisitos • Experiencia mínima de 2–3 años en climatización o calefacción., • Experiencia realizando instalaciones completas de forma autónoma., • Carnet de conducir obligatorio., • Formación en PRL de construcción o instalaciones., • Castellano fluido. 🚀 ¿Qué ofrecemos? • Incorporación inmediata., • Contrato estable (3 meses de prueba + indefinido)., • Jornada completa – 40h semanales., • Buen ambiente de trabajo., • Proyecto estable dentro de una empresa en crecimiento. 📍 Zona de trabajo: Barcelona y alrededores ⚡ Incorporación inmediata Si tienes experiencia en climatización y estás buscando estabilidad laboral, nos encantaría conocerte. 📩 Postúlate a través de Job Today para más información.

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