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Full-time Job Description We are looking for aCustomer Support Engineer to join our Customer Support Engineering team, based in ourMadrid office. Working closely with the Engineering Team Leader, you will provide day-to-day technical support to customers, resolve complex engineering issues, and support the planning and execution of maintenance activities. Our Customer Support Engineering team provides engineering support for the operation and maintenance ofOEM gas turbines, steam turbines, generators, control systems and auxiliary equipment. The team works across scheduled and forced outages, ongoing plant operations, new business development and existing customer expansion, collaborating closely with programme management, commercial, tendering, service and repair teams. This is a varied, customer-facing engineering role where you will have the opportunity to develop your technical expertise across multiple areas while making a direct contribution toreliability, availability and safety of operating assets. Key Responsibilities As a Customer Support Engineer, you will: Provide technical support and problem resolution for customers relating to gas turbines, steam turbines, generators, control systems and associated auxiliaries. Support the operation and maintenance of MHI gas turbines, steam turbines, control systems and auxiliary equipment. Respond to internal and external customer requests, applying strong technical knowledge, analytical skills and sound engineering principles. Investigate technical issues, identify root causes and develop effective corrective actions. Lead and manage root cause analysis for significant technical issues and provide technical leadership to personnel involved in resolving customer problems. Act as a liaison between field service teams and design engineering to drive timely technical resolutions. Support planned inspections and maintenance activities, including acting as the company engineer during gas and steam turbine inspections when required. Provide engineering support during planned and unplanned/forced outages to help meet customer availability requirements. Prepare technical reports, procedures, specifications, presentations and other engineering documentation. Ensure technical data and project information are accurately documented in accordance with engineering policies and procedures. Prepare and deliver technical presentations and participate in customer technical review meetings. Develop and maintain strong relationships with customers, ensuring their technical requirements and issues are understood and addressed promptly. Provide technical input to commercial teams supporting sales, service and proposal activities. Act as an interface between commercial, service and repair functions. Support the identification and resolution of Technical Non-Conformance Reports (NCRs) and Requests for Action (RFAs). Develop proactive working procedures and improvements to increase future efficiency. Assist the Engineering Manager and wider engineering team with customer support activities and other technical projects. Qualifications ABachelor's degree in Mechanical Engineering or a related discipline. Experience or exposure tosteam turbine design, operation, repair, service, installation or commissioning. Experience developing and writing technical specifications and/or proposals. Strong analytical and problem-solving skills, with the ability to develop practical engineering solutions. Excellent technical report-writing and communication skills. Strong customer service and organisational skills. The ability to communicate effectively with colleagues, customers and stakeholders at all levels. Experience working within a multidisciplinary engineering environment and with colleagues from different cultures and nationalities. Good working knowledge ofMicrosoft Office, including Word, Excel and Power Point. Experience with simulation or engineering software would be advantageous. Fluency in business English. Knowledge of Japanese would be advantageous, but is not essential. Additional Information At Mitsubishi Power EMEA, we are committed to building a workplace where people feel respected, included and able to contribute. Our strength comes from the different experiences, perspectives and expertise of our people. Across our business, we work with colleagues from a wide range of countries, cultures, disciplines and backgrounds, and we believe this diversity helps us make better decisions, solve complex problems and deliver stronger outcomes for our customers. We welcome applications from people of all backgrounds and make recruitment decisions based on skills, knowledge, qualifications, experience and potential. We are committed to providing a fair and consistent recruitment process, giving every candidate the opportunity to demonstrate what they can bring to the role. If you need any reasonable adjustments or support at any stage of the recruitment process, please let us know. We will work with you to understand how we can best support you. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply #J-18808-Ljbffr

Colliers is a leading diversified professional services and investment management company. With operations in 68 countries, our 22,000 enterprising people work collaboratively to provide expert advice to maximize the potential of property and real assets to accelerate the success of our clients, our investors and our people. We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future –and yours. We strive to build our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings and extend our geographic reach for the benefit of our clients and shareholders. For more than 29 years, Colliers has created value for shareholders that has resulted in superior returns and industry growth. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what's right for our clients, people and communities. Job Description We are seeking an experienced and passionate QA Engineer for our newly established Technology Hub in Madrid. This is a unique opportunity to become part of the founding team that helps shape the culture, practices, and technical direction. Working in a hybrid model (remote & onsite), you will enjoy significant freedom to innovate and influence the future of one of the world’s largest commercial real estate companies. With the leadership of the Global Technology Hub coming from a background of technology startups, you will benefit from a fast-paced learning environment, high visibility of your contributions and opportunities to shape processes, culture and technology strategies. At the same time, you take advantage of the stability, resources, and reach of a successful global company. Guided by our global digital strategy, the Madrid Hub collaborates closely with international teams to deliver world-class technology solutions that power the future of commercial real estate. As QA Engineer, you will be instrumental in ensuring the delivery of high-quality, reliable and scalable enterprise software solutions. You will contribute to global products and platforms that serve both internal and external customers in Commercial Real Estate across multiple regions. Working closely with international Product, Engineering, Dev Ops, Data, QA and Architecture teams, you will ensure delivery excellence, software quality and great customer experience. Your expertise will contribute directly to the quality of modern, component-based frontend application built with React and Typescript, as well as robust backend services developed in. NET. You are a hands-on problem-solver with strong quality principles, who thrives in a collaborative and agile environment. This role offers the opportunity to influence technical direction and mentor junior members of the team while building solutions with real business impact. Essential Functions and Job Duties Collaborate towards the creation of a reusable automation testing framework Develop and maintain comprehensive automated tests suites across frontend, backend, and API layers using tools such as Cypress, Playwright, Postman. Contribute to the implementation of testing frameworks that support both functional and non-functional testing, with a focus on early detection of defects and fast feedback loops. Partner with engineers to incorporate testing considerations into development efforts from the earliest stages – ensuring code is testable, scalable and maintainable. Embed automated tests directly into CI/CD pipelines, working with Dev Ops and Engineering Operations to build quality gates and establish fast, reliable release workflows. Drive culture of test-first development with unit-, integration- and performance-testing Support root cause analysis and resolution of production issues, ensuring high reliability and uptime Help define and adhere to coding standards, documentation and software lifecycle best practices. Tooling and Process Development Guide the selection and implementation of modern QA tools across test management, performance testing and frontend testing (Storybook integration). Contribute to the standardization of test environments and data management strategies Set up processes and practices to reduce test flakiness, support parallel execution, and minimize test execution times. Advocate for meaningful test coverage that aligns with product requirements and end-user behavior, using Figma and user stories to guide test case development. Technical Leadership Alignment Identify opportunities for technical improvements and advocate for high-quality engineering standards Participate in design and code review sessions to uphold engineering excellence across the team Take on technical ownership of production systems Continuous improvement of agile methodologies and tools Work closely with Product Owners and Product team to refine acceptance criteria, identify edge cases, and ensure business needs are clearly understood and validated. Work closely with Dev Ops and Engineering Operations teams to optimize build pipelines, observability and deployment automation. Share insights and best practices across teams, helping to foster a strong quality mindset throughout the engineering department. Ensure compliance with global standards, information security policies and regulatory requirements Qualifications Required Skills/Experience: 3+ years of experience in a QA or software testing role, with a strong background in test automation and modern development workflows. Experience testing modern web applications using React, Typescript and. NET technologies. Hand-on experience with frontend and end-to-end testing frameworks. Familiarity with API testing tools such as Postman or Cypress, with experience writing automated API tests and validating backend behavior Experience with integrating tests into CI/CD pipelines using Azure Dev Ops or similar platforms. Agile Development experience (Scrum/Kanban), including story estimation, code reviews and pair programming. Experience working in distributed or remote teams and using tools such as Jira, Git Hub, Miro and Azure Dev Ops. Familiarity with test case management tools and practices Solid understanding of performance optimization. Excellent interpersonal and communication skills, fluent in English and Spanish. Passionate about building high-quality software products with empowered teams. Preferred Skills/Experience: Understanding of secure development practices and compliance frameworks (e.G. ISO27001, GDPR, SOC2). Experience with performance testing and security testing tools Experience in working in a global, multi-cultural organization. Exposure to domain-driven design (DDD) and event-driven architecture. Ability to work in a fast-paced, growing tech environment and to foster change in larger organizations #J-18808-Ljbffr