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Foreign Exchange Sales Consultant - Spain - Full Time Exciting opportunities have arisen in our Spanish operation to build a career with one of the most successful independent retail foreign exchange groups. We are dedicated to developing the skills of individuals and to helping them to achieve their goals. The role involves providing first class customer service to international travellers with the buying and selling of foreign currency. You will be responsible for: · Buying and selling foreign currencies · Money transfers · Credit card advances and much more. · Selling Tourist Related products and services. Additional Information: · It is essential that you have previous Retail or Customer Service Experience. · You must have excellent communication skills and be able to negotiate and build a rapport with customers by helping them understand their foreign currency needs. · The ideal candidate will have a flair for sales who can promote our products and services whilst working towards and achieving targets. The role will suit someone who is self-motivated, has an energetic attitude and can adhere to procedures. · In return for your commitment, we’ll offer you in-depth training and development, competitive pay, and an exciting incentive scheme for hitting sales targets. · You must have the ability to work under pressure. · Hours - 40 hours per week working between the hours of 07:45 to 23:00 pm. · You must be eligible to work full time in Spain and live in Madrid. · You must have a great attitude, we have a great and positive team and we want you to be part of it. Contract: Indefinite Languages: Professional English & Spanish (Mandatory) Shifts: Full time Start Date:

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About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.About the role We are seeking a highly organized and service-driven F&B Call Agent to support the operational and administrative needs of the restaurant. This role plays a key part in ensuring smooth internal communication, guest satisfaction, and the coordination of group events—at Dani Brasserie. The ideal candidate has a passion for hospitality and consistently goes above and beyond to elevate the guest experience. What you will do • Answer and manage incoming telephone calls related to the F&B department, providing prompt, accurate, and courteous service. • Reconfirm guest reservations for all F&B outlets, ensuring all details are correct and special requests are noted and communicated. • Manage the F&B department email inbox: handle guest inquiries, provide information, and coordinate with internal departments as needed. • Prepare and send proposals for group bookings at Dani Brasserie, tailoring responses to guest needs and expectations. • Coordinate group bookings at Dani Brasserie, including: Creating and maintaining detailed event orders (BEOs/minutas). Communicating dietary restrictions and guest preferences to the culinary team. Acting as the liaison between service, kitchen, and events teams to ensure flawless execution. • Perform proactive tasks to enhance the overall guest experience by anticipating needs, offering personalized touches, and delivering thoughtful service that exceeds expectations. • Support the wider F&B team with administrative duties and special projects. • Provide support to the host/hostess team on the floor as needed. What you bring • Previous experience in luxury hospitality, ideally in F&B coordination, events, or guest relations. • Exceptional written and verbal communication skills in English and Spanish (additional languages a plus). • Strong attention to detail, time management, and problem-solving abilities. • Proficiency in Microsoft Office Suite and experience with hotel/restaurant systems (e.g., Opera, SevenRooms, OpenTable, Canva). • A passion for delivering outstanding service and creating memorable guest experiences. What we offer Competitive Salary, wages, and a comprehensive benefits package. Excellent Training and Development opportunities. Complimentary Accommodation at other Four Seasons Hotels and Resort. Complimentary Dry Cleaning for Employee Uniforms. Complimentary Employee Meals. 50 days of vacation per year. Day of the birthday free. Private medical insurance. Department: Telephone Operator Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

About Citylife Group Citylife Group is a company based in Madrid, specializing in experiences for the international students community. Our operations span multiple business lines including nightlife with several weekly events and club nights under several distinctive event brands. Role Overview We are seeking a Marketing & Brand Manager to lead our marketing efforts and drive growth across our brands. This is a strategic leadership position with a hands-on execution component. You will be responsible for shaping and executing multi-brand marketing strategies, managing campaigns, overseeing brand consistency, and leading a small team to achieve the goals. The role is ideal for someone entrepreneurial, experienced in the events sector, and passionate about building brands from the inside out. Key Responsibilities Brand Management: Own and develop the identity, tone, and strategy of each event brand. Ensure brand consistency across all channels and touchpoints (online & offline). Conceptualize and execute branding campaigns, collaborations, and seasonal pushes and special events. Marketing Strategy & Execution: Develop and implement marketing strategies (online & offline) to drive awareness, ticket sales, and engagement. Plan and manage digital marketing campaigns (social media, email marketing, paid ads, influencer partnerships). Optimize and oversee content creation: visual direction, social media, promotional videos, etc. Analyze performance data and adjust campaigns to meet KPIs and business goals. Team & Project Management Lead and coordinate a small team, freelancers, and creative collaborators. Collaborate closely with operations, production, and sales teams to align on strategy and execution. Create timelines, assign tasks, and ensure delivery of all marketing assets on time and on brand. Hands-On Involvement Actively participate in the day-to-day execution of marketing tasks (content creation, social posts, ad setup, website updates). Be present and involved in events when needed for content capture, brand supervision, or on-site initiatives. Requirements 3 to 5+ years of experience in marketing, branding, or communications (ideally within nightlife, entertainment, events, or lifestyle sectors). Proven experience managing multiple brands and campaigns simultaneously. Strong creative instincts and visual understanding of nightlife/event/lifestyle branding. Excellent organizational and project management skills. Ability to balance strategic thinking with hands-on execution. Fluent in English; Spanish is a big plus. Experience with tools like Meta Ads Manager, Mailchimp, Google Ads. What We Offer A creative and entrepreneurial work environment in one of Europe’s top nightlife cities. Direct impact on the growth and visibility of some of Madrid’s most iconic international events. Flexibility and space to bring your own ideas to life. Competitive compensation based on experience and results.

About the job About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike. About Four Seasons Hotel Madrid: Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid. After a careful restoration, Four Seasons Hotel Madrid, is home to 200 guest rooms including 39 suites, 22 luxury residences, a dynamic brasserie that combines Michelin-starred specialties with traditional Andalusian cuisine including an expansive roof terrace, an informal gastrobar, where delicious Asian-inspired tapas pair with epicurean signature cocktails, a cutting-edge Spa, stylish function spaces and luxury retail. The Role of Hotel Assistant Manager: Four Seasons Hotel Madrid is looking for a Hotel Assistant Manager for our team. Candidates with a passion for excellence, proven leadership experience are invited to apply. Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This position reports to the Front Office Manager, as well to the Front Desk Manager. Essential Functions Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups. Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations. Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling and reinforcing the late charge policy to maximize REVPAR. Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. Utilizes a variety of computer systems to check guests in and out, runs daily reports, selects and block rooms for arriving guests. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook. Works harmoniously and professionally with co-workers, supervisors and GSAs. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. Performs any other duties as assigned to him/her by management and is also able to work in all shifts including night shift. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Relations and lobby coverage. Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests. Works closely with Housekeeping team to ensure smooth handling of room allocation, balance inventory and room is met with guest’s preference and ready for check in upon arrival. Works closely with Engineering to ensure for the completion of any guest’s related maintenance issues are resolved and control room preventive maintenance program. Our Ideal Hotel Assistant Manager will have: Our ideal Hotel Assistant Manager have a firm knowledge of hotel operations and must at least 1 year of experience as Assistant Manager in Rooms Division. Candidates must speak read and write Spanish as well as being fluent in English. Must have the right to work in Spain. Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.” Department: Secretary / Executive Assistant Language required: Spanish. The company History comes to life with vibrant modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historical buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, a four-level spa and a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to Madrid.

Head of Audiovisual Production We are looking to immediately hire a versatile and creative Head of Audiovisual Production with strong experience in content creation and end-to-end project management. This role combines production leadership with hands-on involvement in content development, making it essential to the success of our audiovisual projects. 🗣️ Essential Requirements: Full fluency in Spanish and English (spoken and written). French is optional but highly valued. Proven experience producing commercials, branded content, documentaries, and digital formats. A strong background as a content creator, with an eye for visual storytelling. 📋 Key Responsibilities: Oversee all stages of production: pre-production, shooting, and post-production. Coordinate freelancers and technical teams, including hiring, logistics, and planning. Prepare technical scripts and shooting breakdowns, in collaboration with the creative and art departments. Actively contribute to the creative development and bring fresh, relevant ideas to each project. Step in to edit video content (Adobe Premiere, DaVinci Resolve, CapCut…) when needed. Ensure high production quality, timeline compliance, and smooth execution. Act as the key link between creative direction and production operations. 🧠 Candidate Profile: Minimum 4 years of experience as a Head of Production or similar role. Hands-on editing skills and familiarity with professional software tools. Hybrid mindset: both highly organized and creatively driven. Skilled in Movie Magic Budgeting, Notion, Frame.io, Excel, or similar tools. Flexible, solution-oriented, and comfortable in fast-paced environments. Strong leadership, teamwork, and communication skills. 💼 We Offer: Full-time contract. Competitive salary based on experience. Opportunity to work on high-level international creative projects. A collaborative and growing professional environment.

Canterbury English Teaching Academy To Live & Work Teaching English with Us in Spain Canterbury English Academy is hiring now for a 20-30 hour a week job teaching English in Madrid Spain to adults, children and business clients that pays between 1.200-2.000€ per month! IS THIS YOU...? College graduate: Are you a recent college graduate who would like to take some time off before graduate school or starting a corporate job? Tired of your job: Have you had enough of the corporate world and would you like to begin a new career path and life? English Teacher: Are you already an English teacher, and would like to work in Spain? First Job: Are you only 18 and dream of becoming an ESL teacher? Retired: Are you retired or semi-retired and ready for a new challenge? Independent: Are you economically independent and want the thrill of living in Spain? E-Job: Do you have a part time E-job and would love the excitement of walking down the electrifying Gran Via of Madrid after work with our academy to supplement your income. AND... · Do you want to travel and meet brand-new people? · Would you like to learn a romance language? · Or maybe you want to enjoy the good Mediterranean lifestyle in a warm and sunny climate? The answer to all these questions is CANTERBURY ENGLISH! Why Madrid? · Madrid is the vibrant capital of Spain with a low cost of living and a state-of-the-art transportation system. · There is a diversity of people and cultures, coupled with the greatest nightlife in the world. · Rich in history, tradition and architectural beauty, as well as being one of the safest capitals of the world, Madrid provides the perfect surroundings to live and work. So, the answer to the question is again: CANTERBURY ENGLISH! Since 1991, Canterbury English has been offering exciting work opportunities and has employed over 7.500 English speakers (native and bilingual) from all walks of life to teach in Madrid, while experiencing the thrills of living in a foreign country. We are committed to accept, to challenge, and to inspire people to make a life instead of just a living. Here is our secret formula to earn a living with us in Spain! Where You Will Be Teaching in Madrid: Right after our Canterbury English Work Orientation, you will start teaching paid English classes FOR US, which will often last the whole school year! You are hired and sign a contract on the first day at Work Orientation. We also send your CV/resume to our 125 collaborating & partner English schools, where you will work and get more teaching hours. We show you how to find extra income with higher paying private classes for yourself around the city. We teach you how to get extra online job padding in Spain. We hook you up with work as an assistant in a Junior High or High School in Madrid. And when the summer comes round, we provide you a job with our summer school partner in Caceres. With Canterbury English your income needs are covered for the entire year with extra cash to play, party and travel! Unbelievable! Nobody in Spain can beat this job offer!! There’s no doubt about it, with Canterbury English you can realize your dream of living and working in the most amazing country in the world: Spain, with three cities (Madrid, Valencia and Barcelona) in the top 14 ranking for the best cities to live in on planet Earth! Viva España!! *** Join our Canterbury English ex-pat family now!! ***

We are looking to immediately hire a Project Assistant who is passionate about audiovisual content and project management! This position plays a key role in ensuring the successful development and completion of various content projects, guaranteeing the achievement of objectives, adherence to budgets, and meeting deadlines. 🗣️ Essential Requirements: Fluent in English, French, and Spanish (spoken and written). 📋 Main Responsibilities: Project Management: Collaborate in the planning and organization of content projects from start to finish. Monitor project progress, ensuring that milestones and deadlines are met. Organize and coordinate follow-up meetings with various teams involved. Support the production team in the operational and logistical development of projects. Communication and Coordination: Serve as the point of contact between departments and stakeholders. Coordinate logistics and resources required for project execution. Documentation and Reporting: Keep all project documentation updated (timelines, meeting notes, reports). Prepare detailed reports on progress and outcomes for management. Compliance and Quality Assurance: Ensure all processes comply with internal and external quality standards. Problem Solving: Identify potential risks at each project phase and propose effective solutions. Manage unexpected issues and conflicts with autonomy and efficiency. 🎬 Required Experience in Art Direction and Video Editing: We are looking for a versatile and creative profile capable of being directly involved in content creation, especially in: Participating in the development of visual concepts and storytelling. Helping define the visual style and narrative tone of the projects. Selecting and coordinating aesthetic elements (set design, colors, wardrobe, graphics). Video editing (Adobe Premiere, DaVinci Resolve, CapCut, etc.). Coordinating with the post-production team to ensure visual coherence. 🧠 Candidate Requirements: Education: Degree in Audiovisual Communication, Project Management, or related fields. Experience: Minimum 2 years in project management within the audiovisual or content creation sector. Tools: Experience with project management tools (Asana, Trello, MS Project, etc.). 🧩 Key Skills: Excellent organizational and time management skills. Ability to work under pressure and meet tight deadlines. Strong communication, teamwork, and artistic vision. Proactive mindset, autonomy, and results-oriented. 💼 We Offer: Contract: Full-time position. Salary: Competitive, based on experience. Benefits: Professional development opportunities, a dynamic and creative work environment, and additional corporate perks.

Company: TRUE WORLD FOODS SPAIN , a leading seafood distributor Location: Madrid based (near to Mercamadrid) Reports To: Europe head-office in London ,UK. Language : Spanish and English Job Summary: As the Branch Manager, you will be responsible for the overall operational and financial performance of the branch. You will lead and develop a high-performing team, ensuring efficient distribution of high-quality seafood products while maintaining excellent customer relationships and driving business growth within the designated territory. You will oversee all aspects of the branch, including sales, operations, logistics, and customer service, ensuring compliance with company policies and regulatory requirements. Responsibilities: Strategic Leadership and Management: Develop and implement branch-level business plans and strategies aligned with overall company objectives. Set clear performance targets and expectations for all branch personnel. Monitor and analyze branch performance against key metrics (sales, profitability, operational efficiency, customer satisfaction) and take corrective actions as needed. Foster a positive and collaborative work environment that encourages teamwork, accountability, and professional development. Sales and Business Development: Drive sales growth by developing and maintaining strong relationships with existing customers and identifying new business opportunities within the territory. Work closely with the sales team to achieve sales targets and expand market share. Understand market trends, competitor activities, and customer needs to identify opportunities for product and service enhancements. Participate in key customer negotiations and presentations as needed. Operations and Logistics Management: Oversee all aspects of production and logistics operations, including receiving, storage, inventory management, and order fulfillment, ensuring accuracy and efficiency. Manage the branch's transportation and delivery operations to ensure timely and cost-effective delivery of products. Ensure compliance with all food safety regulations, quality control standards, and company policies. Financial Management: Manage the branch budget effectively, controlling costs and maximizing profitability. Monitor and analyze financial reports, identifying areas for improvement. Ensure accurate and timely processing of invoices, payments, and other financial transactions. Participate in the development of annual budgets and forecasts for the branch. Team Leadership and Development: Recruit, train, mentor, and coach branch staff to build a skilled and motivated team. Conduct regular performance reviews and provide constructive feedback. Address employee relations issues in a timely and effective manner. Customer Relationship Management: Ensure the delivery of exceptional customer service and resolve customer issues promptly and effectively. Build and maintain strong, long-term relationships with key customers. Gather customer feedback and identify opportunities to improve service levels. Compliance and Safety: Ensure the branch operates in full compliance with all relevant food safety regulations, health and safety standards, and company policies. Implement and maintain safety protocols to ensure a safe working environment for all employees. Qualifications: Proven experience (typically 5+ years) in a management role within the food distribution or perishable goods industry, with specific experience in seafood preferred. Demonstrated success in achieving sales targets and driving business growth. Strong understanding of supply chain management, logistics, and production operations. Good financial acumen and budgeting experience. Proficiency in relevant software and technology (e.g., inventory management systems, GESCO ERP system or similar system). Knowledge of food safety regulations and quality control standards will be an added advantage. Valid driver's license (if required for local deliveries or travel). This job description provides a comprehensive overview of the Branch Manager role. The compensation package will be between Euro 40,000 - Euro 50,000 depending on experiences and qualifications.

At grupoSky, we are looking for a Brand Ambassador specialized in perfumery products to join an exciting project. If you are a dynamic individual, passionate about cosmetics, with excellent customer service skills and a sales-oriented profile, this is your opportunity! What does being a Brand Ambassador with Sky entail? As a Brand Ambassador, you will represent a prestigious cosmetics brand. Your main mission will be to offer a personalized experience to each customer, highlighting the benefits and qualities of the brand's products, while driving sales and fostering customer loyalty. Key Responsibilities: Specialized Advice: Provide personalized customer service, recommending products tailored to their needs. Product Demonstrations: Perform product demonstrations focused on perfumery, explaining their benefits and how to use them correctly. Boost Sales: Identify potential customers, encourage new sales opportunities, and build trusting relationships. Promote the Brand Image: Ensure that products are well displayed and in optimal condition, always conveying a positive brand image. Inventory Management and Sales Tracking: Monitor inventory and report sales performance to ensure product availability. Requirements: Training in aesthetics, cosmetics, or perfumery. Previous retail experience, preferably in the perfumery sector. Proactive, sales-oriented profile. High level of spoken and written English. Full availability to work 40 hours per week (rotating shifts) starting in June. Valid documentation: current DNI/NIE and Social Security Number. About grupoSky: We are a leading Promotional Marketing and Outsourcing agency with over 20 years of experience in the market. At grupoSky, we differentiate ourselves by providing innovative ideas and comprehensive solutions tailored to each client, with a strong focus on quality and teamwork. Our mission is to help our clients enhance their brand image and increase their product sales. If you believe your profile matches this vacancy and you want to be part of a team that loves what they do, we would love to meet you!

HOSPITALITY MANAGER Job description Company Description We are a dynamic and expanding restaurant group located in the heart of Madrid, proudly owned and operated by a Japanese team. In August, we inaugurated our second location, initially mirroring the concept of our original establishment. However, since then, we've undergone a significant transformation in both our menu and overall concept. As we continue to evolve, we are seeking a dedicated and experienced Hospitality Manager to lead our dining room team. Position: Hospitality Manager Location: Madrid, Spain Type: Full-time Key Responsibilities: Team Leadership & Development: Lead, train, and mentor the dining room staff, ensuring exceptional service standards and fostering a collaborative team environment. Guest Relations: Engage with guests to ensure their dining experience is memorable, addressing any concerns promptly and professionally. Operational Management: Oversee daily dining room operations, including staff scheduling, inventory management, reservations, seating, and handling shift changes. Always ensuring adherence to health and safety regulations. Cultural Integration: Collaborate closely with our Japanese ownership to understand and convey the nuances of Japanese culture and cuisine to both staff and guests. Strategic Planning: Assist in the development and implementation of strategies to enhance guest satisfaction and drive business growth. Qualifications: Experience: Minimum of 5 years in a leadership role within the hospitality industry, preferably in dining room or restaurant management. Language Proficiency: Fluency in both English and Spanish is essential, as our location caters to a diverse, international clientele. Cultural Sensitivity: A genuine interest in Japanese culture and cuisine; prior experience in Japanese dining establishments is a significant advantage. Leadership Skills: Proven ability to lead by example, motivate a team, and maintain high standards of service. Communication: Excellent interpersonal and communication skills, with the ability to engage effectively with both staff and guests. Adaptability: Comfortable working in a fast-paced, evolving environment with a flexible approach to challenges. Additional Information: Relocation Support: We are open to considering candidates from other regions of Spain or Europe and are willing to assist with relocation logistics. Work Environment: Our restaurant is situated in a vibrant tourist district of Madrid, offering a dynamic and diverse working environment. Cultural Exchange: This role offers a unique opportunity to immerse oneself in Japanese culinary traditions while contributing to the growth of a forward-thinking restaurant group. If you are passionate about hospitality, eager to learn, and ready to contribute to a team that values excellence and cultural authenticity, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and interest in this position. We look forward to welcoming a new leader to our team who shares our commitment to exceptional service and cultural appreciation.

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. . Role Overview As a Merchant and Technical Partners Support Agent, you will be responsible for delivering high-quality technical & administrative support to Planet Merchants and Technical Partners, mainly by phone and email. The Merchant and Technical Support Team is the first port of call for Merchants and deal with any technical issues that arise in our products and services. You will work as 1st line Support, along with other regions of the world to ensure all merchants receive a quality experience in DCC, Tax Free and Payment operation, 24/7. What you will do Provide first line technical and administrative analysis and resolution to issues raised by our customers, and creating escalations to other departments when necessary Maintain the incident tracking system through all the steps of the ticket life cycle, from the input of issue through to the resolution Get to know the key customers in the regions you are mainly responsible for; maintain good connections with them by proactive and clear communication Through experience, independently assign priorities to reported issues Gain knowledge of the systems which the customers in your region use; do your part in documenting this knowledge and Customer Support procedures in our knowledge management platform Manage and safeguard the confidentiality, performance, and availability of our business applications Who you are You have strong customer service/support attitude, ideally experience in a similar Merchant and Technical Partners Support Agent role You have strong skills in MS Office (especially MS Excel/Outlook) You have basic IT knowledge beyond Office suits is an advantage, but a desire to continuously learn and apply new knowledge is a requirement Experience in the Card Payment industry will be a strong asset What you will need to bring to planet You are fluent in English and German, verbal and written (native level) Must be a good communicator Ability to adapt to an ever-changing market place Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now At Planet, we embrace a hybrid work model, with three days a week in the office.