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Join Our Team as a Customer Support Advisor in Barcelona! 🌟 Are you a natural problem-solver with great listening skills and a passion for helping people? Do you thrive in a dynamic, international environment? If so, this role is for you! As a Customer Support Advisor, you'll play a key role in delivering exceptional service to our global travelers while enjoying the vibrant atmosphere of Barcelona. About the Position In this role, you will be the go-to expert for our international customers, assisting them with their inquiries and ensuring they receive the best possible experience. You'll handle customer issues via phone and email, offering clear, accurate information and making sure that all interactions are smooth and helpful. Key Responsibilities: Customer Interaction: Provide top-tier support by responding to and mediating between travelers and accommodation providers across the globe. Inquiries Handling: Clarify questions related to services, payments, and technical requirements. Use your excellent communication skills to deliver clear, accurate information. Problem Solving: Stay solution-oriented while addressing customer challenges, ensuring issues are resolved promptly and effectively. Technical Support: Use CRM databases, Office 365, and other internal platforms to manage customer cases and provide precise information. Team Collaboration: Work in a supportive, goal-oriented team environment while adapting to changing priorities and business processes. What We Are Looking For: Language Skills: Fluent in Icelandic (C2 level) and advanced English (C1). Communication: Excellent written and verbal communication skills, with the ability to engage and empathize with customers. Technical Skills: Comfortable with PC usage, Office 365, and CRM platforms. Problem-Solving Mindset: A proactive, solution-focused attitude with the ability to handle tough customer situations with positivity and motivation. Experience: Previous experience in customer service or contact centers is a plus. Work Flexibility: Ability to work both from the office and remotely (within 100km from the office). What’s in It for You: Feel Good Program: Enjoy a range of activities designed to boost your well-being, including Spanish lessons, group quizzes with prizes, and fun activities like beach volleyball, roller skating, and more! Health Insurance: Free private health insurance available after securing a permanent contract. Flexible Remuneration: Nursery school transport assistance after the probation period. Awesome Work Environment: Work in a multicultural and international atmosphere, with modern office spaces conveniently located near public transport and the Westfield Glories shopping mall. Perks: Enjoy free daily coffee and weekly fruit deliveries to keep you energized. Career Development: Be part of an industry-leading department with extensive opportunities for personal and professional growth. Comprehensive Training: Benefit from three weeks of initial training and continuous coaching to support your career development. Location Barcelona, Spain
About the job Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations. At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay. Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories. About The Miiro Borneta Hotel The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella. Job Description What you’ll do 1. Group reservation & events management: Process and coordinate rooming lists and ensure effective communication of information between departments. Create and manage group reservations in the Apaléo PMS, ensuring that all customer information required for billing is correctly entered. Collaborate with the Sales and F&B teams in organizing events and group bookings, from the initial inquiry to event completion. Manage the logistics of events, including rooming list, memos, and Beo`s. Coordinate with other hotel departments (food and beverage, housekeeping, front desk) to ensure the smooth execution of events. Review the show rooms daily to make sure they are perfect for site inspection. Maintain consistent communication with clients to ensure their requests are promptly and accurately addressed. Reply enquiries. Provide support in resolving any last-minute changes or issues that may arise during the event. Participate in post-event evaluations to identify opportunities for improvement. 2. Customer Service: Respond to customer requests by phone and email in a professional and responsive manner. Ensure rigorous follow-up of files and handle any special requests in collaboration with the relevant teams. 3. Billing Monitoring: Track group billing in conjunction with the accounting department. Manage reminders to customers for pending payments, ensuring deadlines are met. 4. Communication and Coordination: Work closely with the Sales, Reservations, Front Office, F&B and Accounting teams to ensure efficient management of group bookings. Ensure that all customer and booking information is shared internally in an accurate and timely manner. Required skills · Experience in a similar role in hospitality or reservation management (ideally group). · Previous experience in event coordination, preferably within the hospitality industry. · Proficiency in hotel management tools, including PMS (ex Opera, Apaléo and Revinate). · Excellent written and oral communication skills, with the ability to manage multiple requests simultaneously. · Great organizational skills, ability to meet deadlines, manage priorities and multitask effectively. · Strong attention to detail and effective communication skills. · Ability to work as part of a team and collaborate closely with the Sales & Events Manager and other hotel departments. · Customer-oriented approach with the ability to anticipate client needs. · Fluent English and Spanish required. · Proficiency in common office tools (Excel, Word, etc.). What do we offer · A competitive salary. · Discounted hotel room rates across our hotels, for you and friends and family. · Fantastic Training and Development opportunities. · Free Meals on shift. · Unrivalled Career Progression prospects. Department: Sales The company Launching summer 2024, Borneta boasts 92 rooms, an atmospheric restaurant with an open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, Borneta invites you to discover the charms of the Ciutat Vella.
German-Speaking Digital Advertising Consultant in Barcelona Are you ready to make a significant impact on businesses and grow your career in digital advertising? In this dynamic role, you'll collaborate with new clients to create their first online advertising campaigns, driving growth and optimizing performance in a fast-paced, target-driven environment. What You'll Do - Act as a trusted consultant, guiding clients in setting up and enhancing their PPC campaigns. - Identify client needs and goals to drive results and foster long-term relationships. - Upsell, increase spending, and ensure campaign sustainability. - Manage a high volume of daily client interactions via phone. What We’re Looking For - Fluent German speaker with excellent English proficiency. - A BA/BS degree (MA/MSc in Marketing or Digital Marketing is a bonus). - 1-2 years of experience in sales and/or online advertising. - Exceptional communication, organizational, and analytical skills. - Ability to thrive in a fast-moving, collaborative environment. What’s in It for You - Competitive salary + bonus - Comprehensive training in sales and digital advertising. - Ongoing coaching for professional development. - Clear career growth opportunities within a leading global organization. - A permanent contract, excellent work environment, and vibrant team culture. Location Hybrid in beautiful Barcelona, Spain. Start date 06.Jan.2025 Take the next step in your career and join a team where your skills and passion make a difference!
We are looking for native/bilingual French speakers with a high level of English, for a Consumer Experience Executive position in one of the top sports and health brands globally. **OUR CLIENT** Well-known Japanese multinational corporation which produces footwear and sports equipment designed for a wide range of sports. In Barcelona's engagement center they have a Consumer Experience department to manage all kind of requirements from users of the brand. **FUNCTIONS** You will be part of the Customer Service Experience department performing the following functions: - Incident management of orders. - Management of product returns. - Resolution of doubts and queries regarding orders and shipments. - Order tracking. - Associated administrative tasks. **REQUIREMENTS** - Native/bilingual level of French. - Very high level of English (C1 minimum) . - Experience in Customer Service positions or similar. - Highly valuable a very good level of other languages. - People with high orientation to customer service and passionate about sports. - Persuasive and good Communicator. **CONDITIONS** - Shift : Full-time position Monday to Friday from 9h to 18h - Salary : 21.000 gross €/year - Working area: Barcelona city (near the metro stop Maria Cristina) - Starting date: 2nd of January - Type of contract: temporary contract of 2 months duration. - Dynamic and fun work center, with all the amenities to make your working day as enjoyable as possible.
BUSCAMOS 02 BARISTAS/ CAMARERAS ESPECIALISTAS EN LATTE ART. PARA JORNADA PARCIAL Y COMPLETA Requirements and skills: - advanced english and spanish; likely other languages as - french, germany, italian, etc. - LATTEART indispensable - at least 03 years of experience - must have allow documents to work - responsibilities and functions: - • receiving and greeting customers at the entrance. - • preparing juices, fruit bowls, coffees and cocktails. - • memorizing the menu and ingredients - • keeping the work area clean according to the company - guidelines. - • developing an efficient work rhythm that keeps customers - satisfied and quickly always attended. - • keep good work environment. - • must have documents in order la dreta de l'eixample, barcelona, catalonia, spain
About the job ¿Te gustaría formar parte del equipo de finanzas de una de las principales cadenas hoteleras a nivel mundial? ¿Tienes experiencia como Account Receivable Clerk y te interesaría progresar en un sector tan apasionante como es la Hostelería? En el hotel Hilton Barcelona buscamos un/a Account Receivable Clerk con contrato permanente para formar parte del equipo de Finanzas. El hotel Hilton Barcelona es un hotel 4* superior, ubicado en el distrito comercial y financiero de la ciudad, es un hotel de negocios y eventos que cuenta con 290 habitaciones. Nuestras suites y pisos ejecutivos permiten a nuestros huéspedes disfrutar de nuestro salón ejecutivo, donde ofrecemos check-in y check-out privados, desayuno, refrigerios y bebidas de cortesía durante todo el día. Todos nuestros servicios dedicados se brindarán con la cortesía y los estándares de Hilton. ¿Cuáles serán mis funciones principales? - Garantizar la exactitud de todos los cargos y abonos en las distintas cuentas y que se introducen correctamente en el momento oportuno. - Comprobar que se adjuntan todos los documentos justificativos, que los folios y los cheques de huéspedes están firmados por los clientes, que los cargos se ajustan a los acuerdos contractuales. - Las cuentas y los extractos deben presentarse puntualmente (en el mejor de los casos, diariamente). - Calcular con exactitud todas las comisiones pagaderas a las agencias de viajes; deducirlas de la factura o pagarlas únicamente a las agencias de viajes autorizadas. - Controlar, mediante registro, contabilización y balance, todos los anticipos recibidos por transferencia bancaria. - Las consultas y disputas sobre cuentas deben aclararse con la persona adecuada o con la directora financiera y responderse inmediatamente. - Garantizar que la información necesaria relativa a las cuentas vencidas se facilita a la persona adecuada para su seguimiento e informar a la directora financiera. - Cobrar los importes pendientes es una prioridad para garantizar un flujo de caja positivo para el hotel. - Equilibrar las cuentas, con las cuentas del libro mayor. - Control de la verificación de créditos. - Proporcionar información sobre el estado del crédito para los contratos pertinentes. - Seguimiento de todos los contratos Corporate obtenidos por el Departamento Comercial. - Si las facturas no son correctas, solicitar la corrección/reembolso correspondiente. - Asegurarse de que las tarifas, direcciones y depósitos están bien aplicados. - Preparar el write off cuando una cuenta es incobrable. - Cargar el saldo pendiente en la cuenta del cliente. - Actualizar el archivo de comisiones de AT y cuadrarlo con el libro mayor. - Archivar y almacenar la información del City Ledger de forma regular (es decir, diaria, semanal y mensualmente). - Ayudar a la oficina en cualquier otra tarea administrativa que sea necesaria. - Desempeñar cualquier tarea y responsabilidad solicitada por la directora o supervisora de Finanzas en función de las necesidades del departamento. ¿Qué ofrecemos? - Contrato indefinido con periodo de prueba. Jornada completa. - Incorporación inmediata. - Empleo presencial. -Acceso al portal de descuentos para empleados en él podrás encontrar una gran variedad de atractivas ofertas en marcas de reconocido prestigio de cualquier ámbito como tecnología, viajes, moda, hogar y mucho más. - Descuentos en reservas de Hilton a nivel mundial - Descuentos en la marca Occitane. - Plan de Formación y acceso a los cursos de formación a cargo de la empresa a través de nuestra plataforma Hilton University. ¿Qué buscamos? - Experiencia previa en el sector hotelero (3 años). Preferiblemente experiencia en finanzas y cuentas por cobrar (2 años). - Inglés alto, hablado y escrito. - Capacidad para acceder a la información e introducirla con precisión en un ordenador utilizando varios programas informáticos (Excel y Word). - Mantener una línea de comunicación abierta entre los huéspedes, los miembros del equipo y la dirección. - Conocimientos generales de operaciones contables, aptitud para las cifras. - Capacidad para escuchar con eficacia y para hablar y escribir en inglés con claridad. - Capacidad para aprender y realizar todas las funciones esenciales del trabajo de forma precisa y segura con una supervisión directa mínima, dentro del periodo de formación inicial tras la incorporación al trabajo del miembro del equipo. - Capacidad analítica, flexibilidad, compromiso y pasión por la hostelería. - Proactividad y capacidad de trabajar en equipo, buena gestión del tiempo y comunicación efectiva. - Compromiso y ética de trabajo, así como actitud positiva. Orientación al cliente y al logro. En HILTON BARCELONA creemos firmemente en la igualdad como un principio fundamental que impulsa nuestro éxito y fortalece nuestra cultura empresarial. Estamos comprometidos con la creación de un entorno de trabajo inclusivo y equitativo donde cada persona trabajadora tenga acceso por igual a oportunidades de desarrollo y crecimiento, independientemente de su origen, género, raza, orientación sexual, religión, capacidad especial o cualquier otra característica personal. Si buscas una oportunidad dentro del mundo hotelero y quieres formar parte de una cadena prestigiosa como es Hilton, no lo dudes más, apúntate a la oferta ¡queremos conocerte! Sus datos personales y curriculares podrán formar parte de nuestras bases de datos para participar en nuestros procesos de selección presentes y futuros y se conservarán durante un año máximo. Sus datos personales podrán ser comunicados a terceros que nos ayudan a la gestión de candidaturas, tales como proveedores de plataforma, servicios de alojamiento, así como en nuestro software y aplicaciones que pueden contener datos sobre usted. Department: Finance & Accounting The company Enjoy the convenient location in the heart of Barcelona’s financial district at the Hilton Barcelona hotel. Travel to the hotel by car from Barcelona International Airport in just 15 minutes and from Sants Train Station in five. Walk for just five minutes to reach the Maria Cristina underground station or take a bus from in front of the hotel. Both options provide easy access to explore the many attractions of Barcelona and the city center. Settle in to a contemporary guest room with city views and amenities for work and relaxation including WiFi, a work desk and 32-inch plasma TV. Choose the Executive Room with a separate working area and exclusive access to the Executive Lounge with complimentary continental breakfast and refreshments, or select a fantastic suite for your comfortable accommodations. Stay connected with WiFi access in all public areas or visit the business center for an array of supportive and useful professional services including printing, faxing, photocopying and express mail. Host events and meetings in Barcelona, taking advantage of the 17 meeting rooms, professional expertise of the events team, and A/V equipment available for hire. Wind down after a busy day with a workout in the 24-hour fully equipped fitness center, or gather with friends and colleagues for a cocktail and tapas at The Vibe Bar and Terrace. Savour Mediterranean cuisine paired with the perfect glass of wine in Mosaic Restaurant. In the summer months enjoy the sunshine on one of two
Buscamos Tecnico para dar soporte a un cliente italiano en Barcelona durante 3 días fijos a la semana, en horario comercial tendrá que utilizar las herramientas puestas a su disposición, También gestionar remotamente el soporte remoto en el área de Work Station, para usuarios que residan en las siguientes zonas: sitios: o Madrid (unos 60 usuarios), IRUN (unos 20 usuarios),Valladolid (unos 20 usuarios) Si no es posible resolver el problema de forma remota, deberá poder ir al sitio donde reside el usuario. Habilidades requeridas: - Capacidad adecuada para trabajar y en contacto directo con los usuarios del Cliente y con el IT ENG y el Cliente - Excelente conocimiento de los sistemas operativos cliente Windows 10/11. - Buen conocimiento de los sistemas Cloud de Microsoft en el área de Intune (nivel operador No arquitecto) - Buen conocimiento de al menos un sistema MDM para la gestión de dispositivos móviles Android/Apple. - Conocimientos básicos de Active Directory y Networking para poder interactuar con ingenieros de sistemas remotos e intervenir en los dispositivos en el sitio atendido. - Experiencia documentada de soporte in situ de al menos 2 años. El trabajo es de soporte por un año, con un período de prueba. Ingles a nivel de conversacion,la formacion sera de una semana impartida personalmente en Milán de lunes a viernes en la sede del Cliente. a) Serían días alternos: lunes, miércoles y viernes. b) Jornada laboral de 9:00 a 18:00. c) La zona es Barcelona. d) En cuanto a la semana en Milán. Trabajaría: lunes tarde, martes, miércoles y jueves completo y viernes mañana.
About the job Overview The Director of Groups Sales together with the Director of Sales is responsible for the development of successful solicitation strategies to all groups segments in terms of rooms, beverage and food and meeting space, in order to meet and exceed revenue goals. This position oversees and monitors the demand for groups business. He/she is responsible for the process from enquiry to conversion. The Director of Groups coaches and manages a team of Groups Sales managers, executives, coordinators, a Sales Analyst and Trainees. How it´s done ESSENTIAL FUNCTIONS Directs and manages all group and banquet sales activities to maximize revenue potential through verbal or written communication with clients and during site inspections Recruits, directs, and manages trains and counsels Groups Sales team. Leads weekly groups’ sales meeting. Participates in following meetings (as required): Sales Strategy, Morning briefing, sales strategy, pre-convention, training, and other sales related meetings. Designs in conjunction with Director of Sales and Director of Convention Services, HID’s for vital processes involving Groups and Sales in general. Works with the Director of Revenue Management to set the pricing of group requests. Works with other departments within the hotel to provide quality service to customers. Attends some trade shows, customer events, fam trips and local industry meetings. Sets objectives for groups and event sales team following the Marriott Sales Incentive Plan. Handles specific markets/segments according to experience and has own sales objectives. Maintains knowledge of market trends, competition and customers. Participates as a team player with all departments. Assists with projects and reports. REQUIREMENTS The Director of Group Sales must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: EU work permit is required. Proven experience in leading a (sales) team. Minimum of 4 years’ experience in Direct Sales. Passion for sales and for service. Able to work and deliver results under pressure. Must be able to speak, read, write and understand the primary language(s) used in the workplace: Spanish and English (Other languages are desirable). Enquires good communication skills, both verbal and written. Must possess computer skills, including, but not limited to, Microsoft Word, Excel. Good knowledge of Opera Sales & Catering & PMS systems, OneSource (SFA-web) desirable. Ability to assess/evaluate performance fairly. Knowledge of hotel and competitive environment. Desire to participate as part of a team. Good team player. Hours: The typical working schedule of the Director of Groups is from Monday to Friday from 09.00 AM to 17.00 PM but may be flexible depending on the business. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Management About you Language required: Spanish. The company Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.
What’s the job? As the friendly face of our hotel restaurant, you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences. You’ll report to the Restaurant Manager. Your day-to-day Create a warm welcome to everyone and set the tone for each guest’s experience. Describe the selection of drinks and menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste and preparation methods. Set up your outlet – stock up on all the supplies you’ll need and manage your inventory. Ensure that food and beverages are well stocked. Ensure overall cleanliness and maintenance of the working area. Be ready to jump into other ad-hoc duties when your colleagues need your help, that might include serving other outlets like rooms service, bar or terrace. Work with your restaurant and kitchen colleagues to offer a seamless food service. Assess customers’ needs and preferences and make recommendations. Report and follow up on maintenance and repairs and for the cleanliness of the bar. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. Supervise the pool area to make sure every guest is following the stated rules and there are no issues. What we need from you 2+ years’ experience working within hotel/restaurant. Bachelor’s degree in hospitality or related field. Must be fluent in Spanish and English, additional languages will be highly valuable. Proactive, positive, energetic, dynamic, team-worker and with passion for service. What to expect from us · Discounted international room rates. · Room for professional growth in one of the largest hospitality companies. · Training programmes and access to IHG’s training tool. · Uniform and laundry service. · Meals whilst on duty. · Private health insurance discount. · Kimpton Benefits: our platform with exclusive discounts for employees. · Cool work environment and lots of fun! 😊
About the job Company Description We’re looking for a Guest Services Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to the Front Office Manager, you will be responsible for leading day to day hotel operations and make sure our guest experience never flags. Being our Guest Services Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! Job Description What you’ll do… Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again. Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house. You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike. To assist the Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance. You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike. Act as Manager on duty, making sure everything is running smoothly and looking sharp , working with the team to find solutions to any hick ups. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Hotel or leisure related experience as Duty Manager or similar role. Be fluent in Spanish and English, Catalan will by highly valuable as other additional languages. If you’re familiar with Opera cloud or similar front desk operating system and understand GDS that would be a big advantage. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona Department: Guest Relations The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Buscamos un/a monitor con inglés para Christmas Camp. We are looking for people highly motivated and that loves working with kids to work in a Christmas Camp. Experience will be higly appreciated.
About the job Job description We are looking for a person who is fun, people-oriented, responsible and ambitious, who likes to connect with people from all over the world, who is passionate about food and culture and who knows how to create inclusive and participatory experiences with diverse people. Responsibilities Organize a cooking class Ability to work in groups of 10-20 people Ability to create a fun and participatory experience for all guests Prepare ingredients and mise en place of the cooking class Create a Storytelling about the cooking class Receive and attend to the customers in their needs Develop the gastronomic experience and cooking class Selling products and souvenirs Fire customers cooking class Pick up Cooking class Number of positions: 2 50€ per session Department: F&B kitchen About you Requirements Sales and PR oriented Experienced in Retail or Accommodation Don of people and who likes to take care of their customers and guests Storyteller’s skills Passionate about food and foodie Traveller and open mind Speaks several languages, essential Spanish and English spoken and written Available to work on various morning or afternoon hours including weekends Responsible and ambitious with a desire to learn and take responsibility Languages required: Spanish and English. French is a plus
We Are Looking for an Actor/Actress to Host Team-Building Activities in English Location: Barcelona city center Initial date: January 29, 2024 Future events: Throughout 2025 Job Description: We are seeking a dynamic actor/actress to host a Treasure Hunt activities in English. The selected candidate will be responsible for: Delivering a 15-minute briefing at the start of the activity. Hosting the activity’s closing, including a leaderboard announcement, for 15 minutes. These activities are designed for corporate groups and combine entertainment with cultural insights, focusing on Barcelona’s history. Requirements: Native or excellent English level. Previous experience speaking in front of groups of up to 250 people. Ability to connect with a corporate audience. Strong stage presence and communication skills. Availability for recurring events throughout 2025. Conditions: Contract: Social Security registration or freelance arrangement. Salary: €100 net for 3 hours of work. Recurring events throughout the year. About Us: We are a company specializing in treasure hunts and urban escapes for corporate clients. Our activities are both fun and cultural, designed to provide a unique and enriching experience in the heart of Barcelona. How to Apply: Please send your CV and include your availability.
About the job Company Description We’re looking for a Night Manager to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to the Front Office Manager, you will be responsible for leading the night shift and make sure our guest experience never flags – even at night. Being our Night Manager is a great step if you’re keen to develop and grow with us – whether you’re currently in hospitality or not. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Lead the night shift and oversee the night team tasks. You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way. Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries. Working with our Front Office Manager and the rest of the Hoxton team in setting selling strategies and ensuring maximum occupancy. Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat. People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully. Previous experience as Night Manager within a 4* or 5* hotel property. Must be fluent in Spanish and English, Catalan and additional languages will be highly valuable. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Department: Reception The company Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Job Type: Part-time, Flexible Hours Location: Barcelona (specific location shared upon application) We’re looking for a dedicated and detail-oriented housekeeper/personal assistant to help manage our home and make our daily lives easier. If you’re reliable, organized, and enjoy keeping spaces tidy and well-managed, this could be the perfect role for you! Responsibilities Include: - Groceries & Meal Prep: Order groceries following our shopping list (online or locally). Prepare weekly meals in our kitchen (recipes and instructions provided). Organize the kitchen, start the dishwasher, and put back cleaned dishes. - Cleaning & Maintenance: Deep-clean and organize a 100 sqm apartment (equipment provided). Clean surfaces, furniture, and special areas like windows (as needed). Make beds and keep common areas tidy and organized. Use our vacuum and cleaning robot for floors. - Housekeeping & Organizing: Take out the trash and replace bags. Manage household supplies (toilet paper, toothpaste, etc.) and keep a shared to-do list. Organize rooms and proactively identify items needing restocking. - Laundry & Wardrobe Management: Wash and iron clothes as needed. Fold and organize clothing, bed sheets, and other items. - Communication & Errands: Communicate via WhatsApp and manage tasks using apps like ClickUp or Todoist. Run local errands and complete smaller tasks as requested. Requirements: Previous experience in housekeeping, cooking, or personal assistance. Attention to detail and ability to follow clear instructions. Good communication skills and proficiency with mobile apps for task management. Ability to execute tasks independently and proactively. Flexibility to work a few hours a week (exact hours are flexible). English and Spanish Compensation: Payment via bank transfer after each cleaning session. Why Join Us? Flexible schedule. Supportive and organized environment with clear guidelines. Opportunity to work with a respectful and appreciative family. If this sounds like a good fit, please reach out with your availability, experience, and references. We look forward to hearing from you!
We are a classic cocktail bar looking for a passionate and carismatic bartender We expect from you to be: Reliable - Responsible - Respectful. Good knowledge of fine spirits and classic cocktails Costumer focused Great team player who is also capable of working alone. Clean and tidy Attention to detail Proactive and hard worker. Cool ander pressure.. Experience in hospitality/ American bar Idiomas: español nativo, inglés alto y catalán es un plus. We offer A competitive salary and a great place to work where we value people. 2 Días libres fijos y contínuos
We are looking for a very motivated person to start with us a new experience in our flagship store Chigabiga in the heart of the Gothic Quarter in Barcelona. The shop is located in a very touristic area and we are searching for very sociable, open minded and salesperson to join us! Skills required: - English and Spanish are a must but of course we will appreciate more languages as our main customers are tourists from all over the world. - Knowledge of art would be an advantage. - Good time keeping and responsible attitude. - Great capacity for teamwork. - Ability to work on weekends. - Great social and selling skills! If you recognize yourself in these characteristics then you may be the person we are looking for! The salary conditions will be discussed at the interview!
Join our team as a Back Office Administrator in Fraud Management! Do you have advanced English skills and are you looking for an exciting opportunity to grow within an innovative company? If you're available on WEEKENDS... we're looking for you! Our Client We are a leading fraud management company, collaborating with banks, fintechs, and other financial institutions to protect millions of data points and ensure compliance with the strict regulatory requirements of the European Union. With offices in the heart of Barcelona, we offer a dynamic and multicultural environment where excellence is our daily standard. Your Responsibilities - You will analyze customer files with a critical eye and attention to detail. - You will collaborate with financial institutions to obtain the necessary information. - You will resolve issues quickly and efficiently. - You will verify identities, ensuring security and trust in every process. - Job Requirements - Education: Higher Education Degree (Ciclo Formativo Grado Superior) - Languages: English: C1 - Technical Skills: Excel knowledge and previous experience in administrative tasks, call centers, or similar roles. - Experience: Ideally, you have worked with KPIs and are comfortable using SOPs. - Availability: Must be available from Monday to Sunday with two days off (Friday-Saturday or Sunday-Monday depending the week) Your Benefits - Full-time work schedule of 40 hours per week, with a daily shift of 8 hours. The company will establish the start times for weekend shifts monthly, which will be between 11:00 PM and 2:30 PM, finishing between 8:30 PM and 11:00 PM and 10.30 PM the latest in the weekends - Two consecutive days off during the week. - Professional Growth: Work in a scale-up with development opportunities. - Continuous Learning. - Work Environment: Join a multicultural team in a modern office in the Glòries area of Barcelona, equipped with relaxation areas, snacks, and open spaces. - Contract: Start date of 07/01/2025 with an initial contract of 3 + 3 months, with real possibilities of becoming a permanent employee. - Benefits: Salary of € 1662,5 (19K + shift bonus), plus meal tickets (€147 monthly). - Regular Team-building Activities.
🦆 PARTY PROMOTER/HOST - NEW PROJECT IN BARCELONA 🦆 Los Patos Barcelona is launching an exciting partnership with a local hostel, and we’re looking for energetic individuals to join this new project! Position: Party Promoter/Host Location: Hostel in Barcelona Salary: €30 per shift + Commissions 📱 HOW TO APPLY: Apply directly through Job Today. Job Description Join our duck family and be part of an exciting new collaboration, with opportunities to grow from the very beginning. Working Hours: 8:00 PM - 1:30 AM Flexible schedule available Key Responsibilities: Host pre-party events and activities at the hostel. Guide groups through Barcelona’s vibrant nightlife. Create engaging social experiences for hostel guests. Coordinate pub crawls and manage group visits to venues. Establish and grow our presence at the new location. Growth Opportunities: Potential to take on more responsibilities. Room to grow within the project. Additional work hours for committed team members. Requirements: Fluent English (mandatory). Outgoing, energetic personality. Excellent communication and social skills. Responsible and punctual. Experience in hospitality or events is a plus. Must have legal permission to work in Spain. What We Offer: €30 per shift (cash payment). Additional commissions. Ground-floor opportunity in a new project. Possibility for role expansion. Fun and dynamic work environment. Meet people from around the world. Training provided. Be part of Barcelona’s nightlife scene. Perfect for You If You: Want to be part of a growing project. Are interested in the tourism/hostel industry. Have an entrepreneurial spirit. Love creating memorable experiences. Are looking for growth opportunities. 📱 APPLY NOW: Through Job Today platform. Join our duck family and be part of Barcelona’s most exciting nightlife experience! 🦆
**Our client** In Lynk & Co we are not into strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We have cultivated a culture of personal development and role growth. If you are an original thinker who values being open, personal, and challenging, then you will fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience. We are creating an European Engagement Centre in Barcelona and we are recruiting our first batch of superstars to built the foundation for a game-changing customer service. For Lynk & Co, it's all about thinking outside of the box and creating "wow" experiences for our members. Most importantly? A personal approach is key. No robots wanted. Sounds good? Well, then we want to hear from you. For our Engagement Centre in Barcelona city, where we handle all customer queries, we are looking for new talent to support our members in the six different markets we operate in. Sounds interesting? Keep on reading. It will be fun! **Your functions** Your main superpower is offering extremely good customer service via different communication channels. You are at the frontline of our company handling various customer queries as mentioned below. So, as you can imagine we are looking for high-quality brand ambassadors. A glimpse of the tasks: - Act as second-line support for our first-line Sales Advisors, guiding the customers through their Lynk & Co journey. - Manage several specialized and administrative back-end tasks related to order management, insurance, payment process, clam management, GDPR, etc. - Act as a liaison between several internal and external stakeholders. - Engage in problem-solving and process improvement. - And a few other fun tasks as they come up (okay, maybe more than a few but that's the fun part of a growing company!) **Requirements** - You are a (near-)native speaker in French. - A very good command of the English language . - At least 6 months of experience working as a customer service agent or similar job. - A GREAT service (and sales!) mindset. - Good computer skills. - Ping pong skills appreciated but not mandatory. - Living in/around Barcelona or willing to move to this area. - Starting date: December 9th **Your Benefits** You will receive benefits like: - Salary between 24.000 euros and 25.000 euros (gross / year) - Contract : 9 months with Randstad + Permanent contract with LYNK&CO - Possibility of hybrid work (after the first 3 months) - Offices located next to Glòries (in Barcelona ) - Opening hours of the Engagement Centre offer our customers full support from Monday to Friday 8h to 18:00h in 8-hour shifts. Sure, we have all the basics in place like pensión plan, wellness allowance (250 euros/year), and private health insurance. But that's not the reason you choose us. You want to work with us because you will: - Be part of a global and diverse team, with teammates from 6 countries - Be part of a fun work culture with high team spirit. People really enjoy their teams and get along well with their teammates. - Be part of creating something new that has never been done before. The pace is fast, and it is never boring! - Get the best of both worlds: a start-up atmosphere with the support of an established organization - Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact
We are looking for a Senior Labor Technician (Payroll specialist), we offer: compressed timetable on Fridays and August, Career growth opportunities, Competitive compensation, Expertise is rewarded, posibility of working remote after some time, Positive work environment We are looking for an experienced Labor Technician, specialist in Payroll with Intermediate level in English, at least 3 years in similar roles and practical knowledge. Estamos buscando un Técnico Laboral Senior (especialista en Nóminas). Ofrecemos: Jornada intensiva los viernes y en agosto. Oportunidades de crecimiento profesional. Retribución competitiva – valoramos tu experiencia. Posibilidad de trabajo remoto tras un tiempo. Excelente ambiente laboral. Buscamos un Técnico Laboral con experiencia, especializado en Nóminas, con un nivel de inglés intermedio, al menos 3 años de experiencia en roles similares y conocimientos prácticos.
Join our team as a Back Office Administrator in Fraud Management! Do you have advanced English skills and are you looking for an exciting opportunity to grow within an innovative company? If you're available on WEEKENDS... we're looking for you! Our Client We are a leading fraud management company, collaborating with banks, fintechs, and other financial institutions to protect millions of data points and ensure compliance with the strict regulatory requirements of the European Union. With offices in the heart of Barcelona, we offer a dynamic and multicultural environment where excellence is our daily standard. Your Responsibilities You will analyze customer files with a critical eye and attention to detail. You will collaborate with financial institutions to obtain the necessary information. You will resolve issues quickly and efficiently. You will verify identities, ensuring security and trust in every process. Job Requirements Education: Higher Education Degree (Ciclo Formativo Grado Superior) Languages: English: C1 Technical Skills: Excel knowledge and previous experience in administrative tasks, call centers, or similar roles. Experience: Ideally, you have worked with KPIs and are comfortable using SOPs. Availability: Must be available from Monday to Sunday with two days off during the week. Your Benefits - Full-time work schedule of 40 hours per week, with a daily shift of 8 hours. The company will establish the start times for weekend shifts monthly, which will be between 12:00 PM and 3:00 PM, finishing between 8:30 PM and 11:30 PM. - Two consecutive days off during the week. - Professional Growth: Work in a scale-up with development opportunities. - Continuous Learning. - Work Environment: Join a multicultural team in a modern office in the Glòries area of Barcelona, equipped with relaxation areas, snacks, and open spaces. - Contract: Start date of 07/01/2025 with an initial contract of 3 + 3 months, with real possibilities of becoming a permanent employee. - Benefits: Salary of €20,615 (19K + shift bonus), plus meal tickets (€147 monthly). - Regular Team-building Activities.
We are looking for a Primary English Teacher for doing substitutions in our British School when necessary. If you have the qualifications as a Primary Teacher and you are avilable for doing substitutions from 9am to 4:30pm this is your opportunity to work with us.
About Us Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel remind us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations. At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay. Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories. About The Miiro Borneta Hotel The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella. Job Description What you’ll do 1. Group reservation & events management: · Process and coordinate rooming lists and ensure effective communication of information between departments. · Create and manage group reservations in the Apaléo PMS, ensuring that all customer information required for billing is correctly entered. · Collaborate with the Sales and F&B teams in organizing events and group bookings, from the initial inquiry to event completion. · Manage the logistics of events, including rooming list, memos, and Beo`s. · Coordinate with other hotel departments (food and beverage, housekeeping, front desk) to ensure the smooth execution of events. · Review the show rooms daily to make sure they are perfect for site inspection. · Maintain consistent communication with clients to ensure their requests are promptly and accurately addressed. Reply enquiries. · Provide support in resolving any last-minute changes or issues that may arise during the event. · Participate in post-event evaluations to identify opportunities for improvement. 2. Customer Service: · Respond to customer requests by phone and email in a professional and responsive manner. · Ensure rigorous follow-up of files and handle any special requests in collaboration with the relevant teams. 3. Billing Monitoring: · Track group billing in conjunction with the accounting department. · Manage reminders to customers for pending payments, ensuring deadlines are met. 4. Communication and Coordination: · Work closely with the Sales, Reservations, Front Office, F&B and Accounting teams to ensure efficient management of group bookings. · Ensure that all customer and booking information is shared internally in an accurate and timely manner. Required skills · Experience in a similar role in hospitality or reservation management (ideally group). · Previous experience in event coordination, preferably within the hospitality industry. · Proficiency in hotel management tools, including PMS (ex Opera, Apaléo and Revinate). · Excellent written and oral communication skills, with the ability to manage multiple requests simultaneously. · Great organizational skills, ability to meet deadlines, manage priorities and multitask effectively. · Strong attention to detail and effective communication skills. · Ability to work as part of a team and collaborate closely with the Sales & Events Manager and other hotel departments. · Customer-oriented approach with the ability to anticipate client needs. · Fluent English and Spanish required. · Proficiency in common office tools (Excel, Word, etc.). What do we offer · A competitive salary · Discounted hotel room rates across our hotels, for you and friends and family · Fantastic Training and Development opportunities · Free Meals on shift · Unrivalled Career Progression prospects