CRM Senior Project Manager
20 days ago
Coslada
Ingersoll Rand is a global U.S supplier of industrial equipment, leading the compressed air industry across multiple lines of business with related technologies, parts and related services to a broad and diverse customer base through a family of brands. We are seeking a highly motivated and results-driven CRM Initiative Manager to join our CRM Portfolio & Commercial Excellence organization. This role is responsible for leading the execution of strategic CRM initiatives that drive sales effectiveness, service excellence, customer experience, process standardization, and digital transformation across the organization. Acting as the critical bridge between Business, CRM Portfolio, CRM IT, Analytics, and AI Enablement teams, the CRM Initiative Manager ensures initiatives are translated into executable plans, aligned across stakeholders, and successfully delivered from concept through deployment and adoption. This is not a traditional project management role. The successful candidate will combine delivery leadership, CRM business process knowledge, agile execution, stakeholder management, data-driven decision making, and technology enablement to drive measurable business outcomes. The ideal candidate thrives in complex global environments, excels at coordinating cross-functional teams, and can effectively drive execution without direct authority. • Lead the execution of strategic CRM initiatives across Sales, Service, Customer Experience, Commercial Excellence, and Digital Transformation domains., • Own initiative delivery from intake and planning through deployment, stabilization, and value realization., • Define initiative scope, objectives, milestones, deliverables, success criteria, and execution plans., • Ensure initiatives remain aligned with portfolio priorities, business objectives, and roadmap commitments., • Drive accountability across business and IT stakeholders to achieve committed outcomes., • Act as the primary coordination point between business stakeholders, CRM Portfolio teams, CRM IT delivery teams, vendors, and supporting functions., • Facilitate alignment between business requirements, technical solutions, delivery capacity, timelines, and dependencies., • Ensure business priorities and expected outcomes are clearly understood throughout the delivery lifecycle., • Remove execution barriers and proactively drive issue resolution., • Partner with Business Initiative Leads and CRM IT teams to translate business needs into executable epics, features, and user stories., • Support backlog prioritization and refinement activities., • Coordinate sprint planning, dependency alignment, and release planning across multiple teams., • Track execution progress and ensure delivery commitments are achieved., • Promote delivery excellence and agile best practices., • Identify, manage, and resolve cross-functional dependencies across business units, regions, systems, and technology teams., • Maintain visibility of initiative timelines, risks, assumptions, constraints, and mitigation plans., • Escalate critical issues and drive decision-making when required., • Provide transparent and structured status reporting to leadership and stakeholders., • Leverage CRM dashboards, KPI frameworks, funnel analytics, adoption metrics, data quality insights, and executive reporting to support initiative planning and prioritization., • Partner with CRM Analytics & Insights teams to define success metrics and measure business outcomes., • Monitor initiative performance against expected business value., • Ensure delivery decisions are supported by data and measurable impact., • Contribute to continuous improvement through performance analysis and lessons learned., • Collaborate with the CRM AI Enablement Manager to identify opportunities to embed AI capabilities into CRM processes and initiatives., • Support delivery and adoption of AI-enabled CRM solutions, including copilots, intelligent workflows, automation, recommendations, and agent-based capabilities., • Incorporate AI-related dependencies, risks, readiness activities, and business impacts into initiative plans., • Help drive successful implementation of AI-powered business transformation initiatives., • Coordinate User Acceptance Testing (UAT) planning and execution., • Ensure business readiness activities are completed prior to deployment., • Partner with Change & Adoption teams to support communications, training, release readiness, and stakeholder engagement., • Facilitate successful transition from delivery into business adoption., • Contribute to the evolution of CRM delivery methodologies, governance practices, and portfolio management standards., • Identify opportunities to improve execution efficiency, stakeholder engagement, and value delivery., • Promote a culture of accountability, collaboration, innovation, and continuous improvement., • Bachelor’s degree in Business, Engineering, Information Systems, Analytics, Computer Science, or a related field., • 5+ years of experience leading complex CRM, digital transformation, business transformation, technology delivery, consulting, or commercial excellence initiatives., • Proven experience delivering cross-functional initiatives involving multiple stakeholders, business functions, and technology teams., • Experience working within Agile delivery environments, including backlog management, sprint planning, and iterative delivery models., • Strong understanding of CRM-enabled business processes, preferably within Sales, Service, Customer Experience, or Commercial Excellence functions., • Experience partnering closely with IT delivery organizations and technology implementation teams., • Experience using CRM data, business analytics, KPI frameworks, and reporting to support decision-making and value realization., • Exposure to AI-enabled business processes, workflow automation, CRM copilots, or digital transformation initiatives involving artificial intelligence is highly desirable., • Excellent stakeholder management skills with the ability to influence and drive alignment without direct authority., • Strong organizational, planning, prioritization, and execution capabilities., • Excellent verbal and written communication skills, including executive-level presentations and status reporting., • An exceptional executor who converts strategy into action., • Comfortable managing ambiguity, complexity, and competing priorities., • Equally effective working with business leaders, process owners, technical teams, and external partners., • Skilled at managing dependencies, timelines, risks, and stakeholder expectations., • Data-driven and capable of leveraging analytics to make informed decisions., • Curious about emerging technologies and able to recognize opportunities to leverage AI for business value., • Focused on outcomes, adoption, and measurable business impact rather than simply completing project activities., • Able to build trust, create alignment, and drive momentum across a global organization. For roles based in Spain, compensation is determined based on experience, skills, and internal benchmarks aligned with market practices. • Private health insurance, • Life insurance coverage, • Pension plan, • Flexible working arrangements, • Employee stock programs and recognition initiatives, • Access to wellbeing and employee assistance programs At Ingersoll Rand, we promote a culture of ownership - supporting not only business success but also the wellbeing of our employees and communities #J-18808-Ljbffr
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