Information Technology Support Engineer - Sharp Brains Solutions
hace 2 días
Majadahonda
We are currently looking for a Network Engineer (L1 / L2) professional to join our team in an on-site support role. 📍 Work Mode: On-Site 📅 Employment Type: B2B/ Freelance Contract 📌 Location: Majadahonda, Spain 💼 Job Responsibilities: • Provide Level 1/Level 2 support for network infrastructure and connectivity issues, • Monitor and maintain LAN/WAN network performance, • Configure and troubleshoot routers, switches, and firewalls, • Diagnose network issues related to IP, DNS, DHCP, and VPN, • Assist in network installations, upgrades, and patching activities, • Ensure network security and follow best practices, • Support end-users with connectivity and access-related issues, • Maintain network documentation and update configurations, • Log, track, and resolve incidents through the ticketing system, • Escalate complex network issues to senior engineers/vendors, • Ensure timely resolution as per SLA requirements 🛠️ Required Skills & Experience: • 1–3 years of experience in Network Support / Network Engineering, • Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs), • Hands-on experience with routers, switches, and firewalls (Cisco, Juniper, etc.), • Basic knowledge of network security principles, • Experience with VPN and remote access technologies, • Familiarity with monitoring tools and ticketing systems, • Relevant certifications (CCNA or equivalent) are a plus, • Strong troubleshooting and analytical skills, • Good communication and customer-handling skills, • Ability to work independently in an on-site environment