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PLEASE APPLY WITH A CV AND A COVER LETTER WHO WE ARE TransPerfect Gaming is a global team of passionate gamers offering world-class player support, community management, testing, localization, cybersecurity, co-development and more. Valuing innovation and teamwork, we're driven by our love of gaming. Our mission is to make every game enjoyable as our teams break language barriers and develop inclusive player communities. Together, we can create immersive experiences that resonate with players worldwide. WHAT WE ARE LOOKING FOR Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere. Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs. RESPONSIBILITIES • Reporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction., • Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights., • Team Leadership: Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects., • Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders., • Recruitment & Training: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs., • Process Improvement: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance., • Risk Management: Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues., • Documentation: Ensure all project information is meticulously documented and clearly communicated to clients., • Stakeholder Collaboration: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes., • Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process., • Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality., • Crisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability., • Compliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data. THE IDEAL PROFILE • A deep passion for mobile games with a solid understanding of how gaming communities work., • Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack., • At least 3 years in a similar management role with proven experience managing teams of over 50 members., • Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions., • Demonstrated ability to achieve high CSAT levels through effective team management and client relations., • Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets., • Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships., • Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment., • Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently. WHY JOIN US? • Be part of an award-winning, multilingual gaming services company., • Enjoy the flexibility of remote work while staying connected to a dynamic team., • Work on exciting projects with some of the leading game developers in the industry., • Opportunities for career growth and development in a fast-paced, innovative environment., • Foster a positive team atmosphere that encourages growth and success. Interested? Then we want to hear from you! By applying, I confirm I have read and accept TransPerfect's Privacy Policy:

Conócenos En ZITRO somos referentes en la industria del juego a nivel mundial. Desde nuestra creación en 2007 no hemos parado de crecer y expandirnos por todo el mundo. ¿Nuestro secreto? Una apuesta constante en investigación, desarrollo, innovación tecnológica y en el mejor equipo humano con el que trabajar codo a codo. Más info: Tu día a día en Zitro Como Fullstack Developer con enfoque en frontend , trabajarás principalmente en Vue.js para el desarrollo de aplicaciones internas modernas, con tareas de backend complementarias en PHP/Symfony . Te incorporarás al equipo de Game Tools , un grupo joven, dinámico y orientado a la mejora continua. Tus principales funciones: • Desarrollo y mantenimiento de la web corporativa en WordPress (actualizaciones, mejoras de diseño y usabilidad)., • Desarrollo frontend de aplicaciones internas con Vue.js , creando interfaces dinámicas, componentes reutilizables y pantallas responsive., • Participación en desarrollo backend en PHP/Symfony según las necesidades del proyecto., • Colaborar estrechamente con Product Managers para implementar prediseños y definir la experiencia de usuario., • Diseño y maquetación de campañas de email marketing., • Gestión de imágenes Docker en entornos dev, pre y pro., • Trabajo colaborativo siguiendo metodologías ágiles (Scrum/Kanban). ¿Qué necesitas para incorporarte a nuestro team? • Mínimo 4 años de experiencia en Vue.js., • Mínimo 2 años de experiencia en PHP/Symfony., • HTML5, CSS3 (SASS), Bootstrap., • Experiencia en WordPress., • Conocimientos básicos de Linux y Git., • Nivel de inglés funcional para colaborar con equipos internacionales. Stack Tecnológico • Linux, • Apache y PHP (7–8), • Symfony, • Javascript (Vue.js, jQuery), • Vuetify, • SASS y Bootstrap, • WordPress, • Docker / Docker Swarm, • Jira y Confluence, • Git Valoramos también: • Experiencia en metodologías ágiles (Scrum, Kanban)., • Experiencia en Vuetify., • Experiencia en gestión de proyectos con Jira/Confluence. Beneficios • Contrato indefinido, que te da estabilidad y confianza en tu desarrollo., • Fantástico ambiente laboral, cercano y colaborativo., • Horario flexible y viernes jornada reducida., • 100% teletrabajo (con algunas reuniones presenciales puntuales)., • Ticket restaurante., • Seguro de salud y de vida., • Retribución flexible (tickets guardería, etc.)., • Eventos internos, team buildings y afterworks, para disfrutar también fuera del trabajo.

We’re Hiring a bilingüal SDR (English + Catalán) to sell sports cruises like a Champion! Are you a competitive go-getter who loves sports, thrives on adrenaline, and knows how to close deals like a pro? We’re looking for two Sales Development Representatives (SDRs) to join our team and sell luxury sports cruises to clients worldwide (B2C). This isn’t just a sales role—it’s a chance to combine your passion for sports, travel, and high-ticket sales into one epic career. Your mission: Prospect, pitch, and close deals while delivering unforgettable customer experiences. Think of yourself as the Messi of Sales—dribbling past objections and scoring dream vacations for your clients! What You’ll Do: • Own full-cycle sales: From inbound leads to closing deals, you’ll own the entire sales process for high-end sports cruises., • Book demos and crush quotas: Schedule virtual tours (demos), showcase the luxury experience, and seal the deal., • Build fan-like relationships with clients, ensuring their journey is smooth from booking to boarding., • A natural winner: You’re persuasive, resilient, and love the thrill of the hunt., • Sports fanatic: Football (soccer), sailing, or any competitive sport is your language—you’ll bond with clients over shared passion., • Bilingual superstar: Fluent in English + Catalan (bonus points if you can negotiate in multiple languages!)., • Tech-savvy: Comfortable working with Hubspot, Aircall, video demos, AI powered tools, and social selling. OTE: 25K€ gross annual + 30% subject to KPIs Career Rocket Fuel: At Hanbai, you’re not just taking a job—you’re joining a sales powerhouse that doubles as your career launchpad. Here’s why top performers thrive with us: • Learn from the best: Work alongside sales leaders and A-players who’ve cracked the code in B2B., • Cutting-edge arsenal: Master the latest tools (Apollo.ai, Gong...) and methodologies (SPICED, MEDDIC) that make you unstoppable – no outdated tactics here.