Site Onboarding & Quality Coordinator
hace 18 horas
Barcelona
About Bloqq At Bloqq, we manage and operate high-quality accommodation across multiple locations. We are building a business that is fast-moving, honest, and focused on high standards. Our team is trusted to take ownership, solve problems, and continuously improve how things are done. Role Overview We’re looking for a highly personable, proactive operator to support the onboarding, quality control, and ongoing performance of our sites. This is a hands-on, travel-focused role. You’ll spend time on the ground at new and existing locations, making sure sites are set up properly, running smoothly, and consistently meeting our standards. You’ll act as the link between central operations and on-site teams, stepping in where needed to solve problems, improve performance, and keep things moving forward. Key Responsibilities Site Onboarding • Travel to new sites to support and coordinate onboarding, • Ensure all operational processes are implemented correctly from day one, • Work closely with local teams to get sites fully operational, • Identify and resolve any gaps in setup, staffing, or processes Digital Onboarding • Take ownership of getting listings live and accurate across all platforms, • Ensure all property data, descriptions, and imagery are accurate, complete, and high quality, • Optimise listings to present each site at its best and improve performance, • Identify gaps or inconsistencies and resolve them quickly, • Work closely with internal teams to streamline and improve onboarding processes, • Continuously refine listings to drive quality and consistency Ongoing Digital Optimisation • Work closely with internal teams post-launch to refine listings based on guest and operational feedback • Continuously improve listing quality, accuracy, and consistency over time, • Adapt and update listings to reflect seasonal changes and evolving site performance, • Identify opportunities to enhance how properties are presented and perform across platforms Quality Control and Auditing • Carry out regular quality checks across sites including cleaning, maintenance, and presentation, • Ensure sites consistently meet Bloqq standards, • Provide clear, constructive feedback to on-site teams, • Follow up to ensure improvements are implemented Operational Support • Step in to support sites where there are challenges or gaps, • Assist with problem solving across housekeeping, guest experience, and operations, • Be a reliable, calm presence during busy or high-pressure periods Continuous Improvement • Identify ways to improve processes, efficiency, and quality, • Help drive positive change on-site, • Share best practices across locations About You Personality and Approach • Charismatic, highly likeable, and confident with people, • Builds trust quickly with teams and clients, • Honest, direct, and comfortable in a fast-paced environment, • Easy-going but takes pride in high standards Skills and Attributes • Fast learner with strong adaptability, • Operationally minded with good common sense, • Strong attention to detail and high standards, • Proactive and solutions-focused, • Comfortable taking initiative and driving improvements Experience (Ideal, Not Essential) • Experience in hospitality, operations, or multi-site environments, • Exposure to housekeeping, property, or site operations is a plus, • Experience in fast-growth or startup environments is beneficial Travel Requirements • Regular travel required, particularly during peak summer months, • Flexibility to spend time on-site when needed What You’ll Get • Salary of €30,000 to €40,000, • Unlimited holiday, • Hybrid working with a high-quality central Barcelona office, • Private health insurance, • Travel across multiple locations, • Clear opportunities for growth as the business scales Culture at Bloqq We are building a team that is: • Honest and open, • Fast-paced and adaptable, • Supportive but accountable, • Ambitious and growth-focused We keep things easy-going, but we care about doing things properly and improving constantly. Why This Role This is a high-impact role where you’ll be trusted to take ownership, make decisions, and directly influence how our sites perform. You’ll gain exposure to all areas of operations and have real opportunities to grow as the company expands. Apply If • You enjoy being hands-on, solving problems, and making things better wherever you go.