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Opdenergy is a growing independent renewable energy producer (IPP) with presence in Europe, United States and Latin America with more than 19 years’ experience. The company develops, builds, finances, manages and operates high quality renewable energy projects in several countries, with a portfolio of 2,6 GW (1,3 operational and + 1,3 ready to build / under construction) assets in operations and construction, whole portfolio under development sums up to over 18 GW. We are looking for a Storage Engineer based in Sevilla , with 2–3 years of experience to join our energy storage team in the renewable energy sector. This role will play a key part in the design, implementation, and optimization of energy storage systems, with a focus on lithium-ion batteries, hydrogen, and other emerging technologies. Key Responsibilities • Support the design and implementation of Battery Energy Storage Systems (BESS). • Collaborate in the analysis of battery performance data and control systems to optimize efficiency. • Coordinate the integration of storage systems with the grid and other renewable sources ( solar , wind, etc.). • Conduct technical studies to evaluate project feasibility and system sizing. • Support in the selection of energy storage suppliers and equipment. • Collaborate with internal and external teams to ensure compliance with safety standards and regulations. • Monitor industry trends and emerging technologies to improve the performance and profitability of storage systems. Requirements • University degree in Electrical, Energy, Mechanical, or Electronic Engineering, or similar. • 2–3 years of experience in energy storage, renewables, or electrical systems. • Knowledge of battery systems, inverters, and energy controllers. • Familiarity with modeling and simulation software for storage systems (e.g., HOMER, PVSyst, MATLAB, Python, etc.). • Experience with integrating storage systems into the electrical grid. • Ability to interpret electrical diagrams and perform performance data analysis. • Knowledge of applicable regulations and standards for energy storage. • Strong teamwork skills and ability to collaborate in multidisciplinary environments • Experience with SCADA, EMS, or Battery Management Systems (BMS). • Certifications related to energy storage or electrical networks. • Programming skills for data analysis (Python, SQL, etc.). What do we offer? • Hybrid work model. • Stable employment based on a permanent contract. • Real chances to grow inside a global, multicultural environment. • Free Health insurance. • Language and technical training on demand. • Free Meal vouchers. • Flexible payment plan (transportation, child care). We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. By selecting “Apply” above, you indicate you have read and acknowledge Opdenergy Candidates Privacy Notice:

ABOUT INFINNI: INFINNI is the infrastructure behind the creator economy. We're already the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. Now we're building the next layer of products, AI-powered tools, big-data and infrastructure purpose-built for creators. We're a global team of 180+ builders at the rare inflection point where a category leader becomes a category-defining platform. The decisions we make in the next 18 months will shape an industry. ABOUT THE ROLE: We’re looking for an exceptional Customer Success Team Lead to help build and scale a world-class Customer Success organisation. This isn’t a traditional management role. We’re looking for a leader who develops people, improves processes, embraces innovation, and helps shape the future of Customer Success as we continue to grow. You’ll lead a team of experienced Customer Success Managers while partnering closely with the Head of Customer Success to improve performance, scale operations, and build an environment where both customers and employees can thrive. Please note this role is only available for candidates wishing to relocate to the Canary Islands. WHAT YOU’LL DO: • Lead, coach, and develop a team of Mid and Senior Customer Success Managers, • Foster a high-performance culture built on accountability, ownership, and continuous improvement, • Support career development and help team members reach their full potential, • Identify inefficiencies and build scalable processes and frameworks, • Partner cross-functionally with Product, Sales, marketing, and Leadership, • Drive operational excellence and customer outcomes, • Leverage AI, automation, and emerging technologies to increase team efficiency and effectiveness, • Explore and deploy AI-driven workflows, tools, and agents that help the team scale without sacrificing customer experience WHAT WE’RE LOOKING FOR: • Proven experience leading Customer Success, Account Management, or other customer-facing teams, • Minimum 3 years of people leadership experience, ideally within Customer Success or SaaS, • University Degree: Bachelor's degree or higher in Business, Economics, Communications, Marketing, Management, or a related discipline. Advanced degrees or relevant certifications are a plus., • Strong business English is a must, fluency in a second European language is highly desirable, • A track record of developing high-performing teams and future leaders, • Strong coaching, mentoring, and people leadership skills, • A builder mindset with a passion for solving problems and creating scalable solutions, • Experience using AI, automation, or AI agents to improve workflows, productivity, or customer outcomes, • High emotional intelligence, empathy, and excellent communication skills, • Strong operational and strategic thinking capabilities, • Comfortable working in a fast-paced, high-growth environment Our Leadership Philosophy: • We don’t believe in micromanagement., • We believe in hiring great people, giving them ownership, and creating an environment where accountability and autonomy can coexist., • The right person won’t wait to be told what needs improving. They’ll identify opportunities, bring solutions, and help drive positive change across the organisation WHAT’S IN IT FOR YOU: • Competitive salary: Attractive compensation and relocation package commensurate with experience and skills. Bonus Beckham Law tax rate if you are moving to Spain for the first time., • Remote work and yearly company offsite: We offer flexible working hours and location options (work remotely within the Canary Islands, or from our two offices in Tenerife)., • Professional growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive culture: Be part of a diverse and collaborative team committed to innovation and excellence., • Direct Impact: working with a team focused within a high-growth SaaS company helping creators thrive! WHY JOIN US? This is an opportunity to play a key role in shaping the future of Customer Success within a fast-growing company. You’ll have the chance to influence strategy, develop talented people, implement innovative technologies, and help build a Customer Success organisation that sets the standard for excellence. If that sounds like you, we’d love to hear from you!

Join Maite.ai and help the customer service team transform the field of artificial intelligence applied to the legal sector At Maite.ai, we are transforming the way legal professionals work with artificial intelligence. With a validated product growing at a double-digit rate month after month for more than two years, we are looking for an ambitious professional to join as an Account Manager, building the proactive operations that will drive our retention and expansion in the legal sector. If you are passionate about customer success, AI, and building scalable retention strategies in dynamic environments, this opportunity is for you. About Maite.ai We are an AI-native company with a strong focus on excellence and user satisfaction. Our culture is built on meritocracy of ideas, critical thinking, and attention to detail. Currently, we have a market-validated product with over 3000 clients and 100,000+ users, and we are in full-scale growth mode. And Maite.ai is now proudly part of the Doctrine group, the leader in Legal AI in Europe. We are looking for a highly proactive professional to take ownership of account management and customer loyalty in Spain, motivated to build, automate, and scale our Customer Success operations. About the Role As an Account Manager / Customer Success Manager, you will be the key player in ensuring our clients get the absolute most out of Maite.ai from minute one. Your mission will be to drive account retention, expansion, and loyalty by deeply understanding the workflows of the legal sector. Additionally, you will play a foundational role in building our proactive customer success operations from scratch, ensuring our artificial intelligence becomes an indispensable tool in their day-to-day. What You’ll Do ✅ Lead key account onboardings, ensuring a fast adoption that is fully tailored to the specific reality and needs of each law firm. ✅ Manage client communication across email, phone, and our ticketing platform. Your goal is to always provide clear, human, and practical answers, leveraging artificial intelligence to be as efficient as possible. ✅ Own problem resolution from start to finish. You will execute all necessary operations and dive into the details to guarantee that clients get their issues or questions completely solved. ✅ Run proactive user tracking. You will identify users with low adoption rates and stay one step ahead by offering help sessions or targeted training in legal prompting. ✅ Own the success metrics. You will manage contract renewals and work directly on customer retention, taking ownership of monitoring and improving critical indicators such as churn rate and net promoter score. ✅ Spot upgrade opportunities. You will understand your clients so well that you will know exactly when a law firm needs to transition from a Plus plan to a Teams environment, or from Teams to a Custom plan. ✅ Automate processes using artificial intelligence. You will not just help clients use AI, you will apply it in your daily routine to build and scale our proactive operations without ever losing the personal touch. ✅ Create and standardize playbooks. You will work hand in hand with the reactive support team to document and build our customer success operations from the ground up. What We’re Looking For 🔥 Proven experience as an Account Manager or Customer Success Manager, ideally in a SaaS, software, or tech environment. You know how to manage and grow a client portfolio. 🔥 Experience with CRM and technical support tools: It is essential that you have solid experience with these types of tools (Intercom, Freshdesk, Zoho CRM, Salesforce, etc.) so that you can join the team and hit the ground running right away. 🔥 Absolute proactivity: The mental agility to spot a potential problem and solve it before the client even complains. 🔥 Approachability, empathy, and problem-solving: You are a great listener, you understand user frustrations, and you communicate in a clear, direct way. Zero textbook answers, 100% real solutions. 🔥 Strong organizational and negotiation skills: Ability to flawlessly manage multiple accounts at different stages of their lifecycle without losing focus. 🔥 Professional English (Mandatory). ⭐ (Optional) Legal background or professional experience in the legal sector. Understanding how a lawyer thinks, their deadlines, and their daily routine is a massive advantage in connecting with them. ⭐ (Optional) Familiarity with AI tools and a genuine curiosity to use them to optimize your own work. ⭐ (Optional) Proficiency in French. What We Offer 💰 Base gross salary: 30.000€. 🧾Permanent contract 🏡 100% remote work from anywhere in Spain with a flexible schedule. We focus on results, not hours, with a culture of efficient and essential meetings to promote a real balance between your personal and professional life. We organize regular in-person meetups with the entire team. 💻Top-tier tech equipment and a budget for a home office setup included. 🏢Coworking space membership included. 💆6 additional days of annual leave each year, on top of the 22 statutory days. A total of 28 vacation days per year. 🍝 Coverflex card to manage your meal, transportation, training, and childcare benefits. 🗣️ Language classes included to support your continuous learning and professional growth. 🚀 Fast growth in a company with a strong Product-Market Fit and a unique opportunity. 📈Leadership career progression within the Doctrine group. 🎯 A highly motivated and focused team where innovative ideas are welcomed. If you are looking for a leadership opportunity in a fast-growing AI company at the forefront of the legal transformation in Europe, we want to meet you. 📩 Apply now and be part of the legal AI transformation with Maite.ai! 🚀

Business Development Manager / Senior Sales Manager – AC EV Charging Solutions Salary €65,000 - €85,000 Depending on experience + Variable + Benefits Remote Working Location- Spain - Remote Drive the Future of E-Mobility The Company An ambitious and fast-growing EV charging technology provider is seeking an experienced Business Development Manager / Senior Sales Manager to lead market expansion and revenue growth within the EV charging sector. This is a rare opportunity to take ownership of a high-growth market, build a channel network from the ground up, and play a pivotal role in scaling a rapidly expanding EV charging business. The successful candidate will be responsible for developing strategic partnerships, driving sales performance, and establishing a strong market presence within the local e-mobility ecosystem. What Youll Be Doing Build Develop and Grow a Market • Develop and execute a country-wide go-to-market strategy for EV charging solutions., • Identify, recruit, and manage key channel partners including installers, distributors, system integrators, and charge point operators(CPOs)., • Establish a sustainable partner ecosystem that accelerates market penetration and long-term growth., • Represent the business at industry events, exhibitions, and technical forums to strengthen brand awareness and generate new opportunities. Drive Sales Revenue and Commercial Success • Take full ownership of the sales pipeline, forecasting, and revenue delivery., • Secure new business opportunities while expanding existing partner relationships., • Consistently achieve and exceed quarterly and annual sales targets., • Collaborate with wider commercial teams to identify cross-selling opportunities and maximise account value., • Lead complex commercial negotiations and strategic customer engagements., • Influence Product and Market Strategy, • Monitor competitor activity, pricing trends, regulatory developments, and government incentive schemes., • Gather market intelligence and customer feedback to support future product development and commercial strategy., • Act as the voice of the market, helping shape solutions that meet evolving customer needs., • Work closely with product, technical, operations, and supply chain teams to ensure successful project delivery., • Provide regular business updates, sales forecasts, and market insights to senior leadership. Experience Required • Minimum 3-5 years experience in EV charging (EVSE) sales, business development, or channel management., • Must have AC charging experience, • Proven track record of building sales channels and generating revenue within the EV charging industry., • Experience launching new products, brands, or market entrants is highly desirable., • Strong understanding of the EV charging landscape, including installers, distributors, CPOs, and industry stakeholders., • Established network within the EV charging ecosystem., • Demonstrated ability to create opportunities, win business, and develop long-term strategic partnerships., • Experience in channel development and project led sales in the EV sector across Spain, • Strong commercial acumen with excellent negotiation and relationship management skills., • Fluent in Spanish and English

We are partnering with a global leader in the Legal Tech Sector that is reshaping the future of the industry! By integrating advanced AI and data analytics into one of the most comprehensive legal databases worldwide, our client enables professionals to work smarter and faster at scale. As a Senior Full Stack Engineer, you will play a key role in building and scaling the core features that legal professionals around the world rely on daily. This is a Python-first position where your primary focus will be designing and implementing robust backend services. On the frontend, it is highly flexible: the client is welcome engineers with solid experience in modern technologies like React, JavaScript, or TypeScript, as long as you are comfortable contributing to a modern user experience. It’s the perfect match if you love backend architecture but want to maintain a strong grip on full-stack development. Main Responsibilities • Backend Development & Architecture: Design and build scalable backend systems and APIs using Python and Flask, ensuring our distributed services stay fast, reliable, and easy to maintain as we grow., • End-to-End Collaboration: Work closely with product managers, designers, and frontend devs to launch solid features, helping out with frontend integration when needed without losing your primary focus on the backend., • AI & LLM Integration: Architect, optimize, and maintain AI-driven capabilities, implementing Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) systems to power advanced search, summarization, and data extraction across our massive legal database., • Integrations & Ecosystem: Handle seamless connections between our core backend, headless CMS platforms (like Strapi), internal systems, and third-party services., • Engineering Excellence & Infrastructure: Keep code quality high through automated testing, meaningful code reviews, and better deployment workflows using Docker, Git, and CI/CD pipelines., • Performance & Cloud Scaling: Own system monitoring, troubleshoot production bottlenecks, and improve security and scalability across our cloud and containerized environments. Core Skills/Experience • 7+ years of experience in Python backend and full-stack roles, with a proven track record of shipping production-ready code., • Deep knowledge of Python and a strong background designing REST APIs and working within microservices architectures., • Solid frontend skills: comfort working with JavaScript/TypeScript and at least one modern framework or library (like React, Angular, Lit, or similar)., • Hands-on experience with AI technologies: Proven track record working with Large Language Models (LLMs), prompt engineering, and building/architecting Retrieval-Augmented Generation (RAG) pipelines, • Hands-on with DevOps basics: daily use of Docker, Git, and setting up or maintaining CI/CD pipelines., • Performance-oriented mindset: good handling of Unix systems, debugging tools, and performance metrics (like Core Web Vitals, Lighthouse, or DevTools). Whats on offer • Collaborative, multicultural team environment, • Mental health and well-being support, • Career growth, leadership mentoring, and ownership of core systems, • Projects with real-world impact in the legal tech space, • Access to innovative tools and a fast-paced, mission-driven environment Our recruitment process • Step 1: Interview with one of our recruiters, • Step 2: Screening with Tech Lead, • Step 3: Programming skills Interview, • Step 4: Tech interview with HM, • Step 5: Coffee chat with VP of Engineering At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.

ABOUT INFINNI: INFINNI is the infrastructure behind the creator economy. We're already the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. Now we're building the next layer of products, AI-powered tools, big-data and infrastructure purpose-built for creators. We're a global team of 180+ builders at the rare inflection point where a category leader becomes a category-defining platform. The decisions we make in the next 18 months will shape an industry. ABOUT THE ROLE: We’re looking for an exceptional Customer Success Team Lead to help build and scale a world-class Customer Success organisation. This isn’t a traditional management role. We’re looking for a leader who develops people, improves processes, embraces innovation, and helps shape the future of Customer Success as we continue to grow. You’ll lead a team of experienced Customer Success Managers while partnering closely with the Head of Customer Success to improve performance, scale operations, and build an environment where both customers and employees can thrive. Please note this role is only available for candidates wishing to relocate to the Canary Islands. WHAT YOU’LL DO: • Lead, coach, and develop a team of Mid and Senior Customer Success Managers, • Foster a high-performance culture built on accountability, ownership, and continuous improvement, • Support career development and help team members reach their full potential, • Identify inefficiencies and build scalable processes and frameworks, • Partner cross-functionally with Product, Sales, marketing, and Leadership, • Drive operational excellence and customer outcomes, • Leverage AI, automation, and emerging technologies to increase team efficiency and effectiveness, • Explore and deploy AI-driven workflows, tools, and agents that help the team scale without sacrificing customer experience WHAT WE’RE LOOKING FOR: • Proven experience leading Customer Success, Account Management, or other customer-facing teams, • Minimum 3 years of people leadership experience, ideally within Customer Success or SaaS, • University Degree: Bachelor's degree or higher in Business, Economics, Communications, Marketing, Management, or a related discipline. Advanced degrees or relevant certifications are a plus., • Strong business English is a must, fluency in a second European language is highly desirable, • A track record of developing high-performing teams and future leaders, • Strong coaching, mentoring, and people leadership skills, • A builder mindset with a passion for solving problems and creating scalable solutions, • Experience using AI, automation, or AI agents to improve workflows, productivity, or customer outcomes, • High emotional intelligence, empathy, and excellent communication skills, • Strong operational and strategic thinking capabilities, • Comfortable working in a fast-paced, high-growth environment Our Leadership Philosophy: • We don’t believe in micromanagement., • We believe in hiring great people, giving them ownership, and creating an environment where accountability and autonomy can coexist., • The right person won’t wait to be told what needs improving. They’ll identify opportunities, bring solutions, and help drive positive change across the organisation WHAT’S IN IT FOR YOU: • Competitive salary: Attractive compensation and relocation package commensurate with experience and skills. Bonus Beckham Law tax rate if you are moving to Spain for the first time., • Remote work and yearly company offsite: We offer flexible working hours and location options (work remotely within the Canary Islands, or from our two offices in Tenerife)., • Professional growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive culture: Be part of a diverse and collaborative team committed to innovation and excellence., • Direct Impact: working with a team focused within a high-growth SaaS company helping creators thrive! WHY JOIN US? This is an opportunity to play a key role in shaping the future of Customer Success within a fast-growing company. You’ll have the chance to influence strategy, develop talented people, implement innovative technologies, and help build a Customer Success organisation that sets the standard for excellence. If that sounds like you, we’d love to hear from you!

Join Maite.ai and help the customer service team transform the field of artificial intelligence applied to the legal sector At Maite.ai, we are transforming the way legal professionals work with artificial intelligence. With a validated product growing at a double-digit rate month after month for more than two years, we are looking for an ambitious professional to join as an Account Manager, building the proactive operations that will drive our retention and expansion in the legal sector. If you are passionate about customer success, AI, and building scalable retention strategies in dynamic environments, this opportunity is for you. About Maite.ai We are an AI-native company with a strong focus on excellence and user satisfaction. Our culture is built on meritocracy of ideas, critical thinking, and attention to detail. Currently, we have a market-validated product with over 3000 clients and 100,000+ users, and we are in full-scale growth mode. And Maite.ai is now proudly part of the Doctrine group, the leader in Legal AI in Europe. We are looking for a highly proactive professional to take ownership of account management and customer loyalty in Spain, motivated to build, automate, and scale our Customer Success operations. About the Role As an Account Manager / Customer Success Manager, you will be the key player in ensuring our clients get the absolute most out of Maite.ai from minute one. Your mission will be to drive account retention, expansion, and loyalty by deeply understanding the workflows of the legal sector. Additionally, you will play a foundational role in building our proactive customer success operations from scratch, ensuring our artificial intelligence becomes an indispensable tool in their day-to-day. What You’ll Do ✅ Lead key account onboardings, ensuring a fast adoption that is fully tailored to the specific reality and needs of each law firm. ✅ Manage client communication across email, phone, and our ticketing platform. Your goal is to always provide clear, human, and practical answers, leveraging artificial intelligence to be as efficient as possible. ✅ Own problem resolution from start to finish. You will execute all necessary operations and dive into the details to guarantee that clients get their issues or questions completely solved. ✅ Run proactive user tracking. You will identify users with low adoption rates and stay one step ahead by offering help sessions or targeted training in legal prompting. ✅ Own the success metrics. You will manage contract renewals and work directly on customer retention, taking ownership of monitoring and improving critical indicators such as churn rate and net promoter score. ✅ Spot upgrade opportunities. You will understand your clients so well that you will know exactly when a law firm needs to transition from a Plus plan to a Teams environment, or from Teams to a Custom plan. ✅ Automate processes using artificial intelligence. You will not just help clients use AI, you will apply it in your daily routine to build and scale our proactive operations without ever losing the personal touch. ✅ Create and standardize playbooks. You will work hand in hand with the reactive support team to document and build our customer success operations from the ground up. What We’re Looking For 🔥 Proven experience as an Account Manager or Customer Success Manager, ideally in a SaaS, software, or tech environment. You know how to manage and grow a client portfolio. 🔥 Experience with CRM and technical support tools: It is essential that you have solid experience with these types of tools (Intercom, Freshdesk, Zoho CRM, Salesforce, etc.) so that you can join the team and hit the ground running right away. 🔥 Absolute proactivity: The mental agility to spot a potential problem and solve it before the client even complains. 🔥 Approachability, empathy, and problem-solving: You are a great listener, you understand user frustrations, and you communicate in a clear, direct way. Zero textbook answers, 100% real solutions. 🔥 Strong organizational and negotiation skills: Ability to flawlessly manage multiple accounts at different stages of their lifecycle without losing focus. 🔥 Professional English (Mandatory). ⭐ (Optional) Legal background or professional experience in the legal sector. Understanding how a lawyer thinks, their deadlines, and their daily routine is a massive advantage in connecting with them. ⭐ (Optional) Familiarity with AI tools and a genuine curiosity to use them to optimize your own work. ⭐ (Optional) Proficiency in French. What We Offer 💰 Base gross salary: 30.000€. 🧾Permanent contract 🏡 100% remote work from anywhere in Spain with a flexible schedule. We focus on results, not hours, with a culture of efficient and essential meetings to promote a real balance between your personal and professional life. We organize regular in-person meetups with the entire team. 💻Top-tier tech equipment and a budget for a home office setup included. 🏢Coworking space membership included. 💆6 additional days of annual leave each year, on top of the 22 statutory days. A total of 28 vacation days per year. 🍝 Coverflex card to manage your meal, transportation, training, and childcare benefits. 🗣️ Language classes included to support your continuous learning and professional growth. 🚀 Fast growth in a company with a strong Product-Market Fit and a unique opportunity. 📈Leadership career progression within the Doctrine group. 🎯 A highly motivated and focused team where innovative ideas are welcomed. If you are looking for a leadership opportunity in a fast-growing AI company at the forefront of the legal transformation in Europe, we want to meet you. 📩 Apply now and be part of the legal AI transformation with Maite.ai! 🚀

ABOUT INFINNI: INFINNI is the infrastructure behind the creator economy. We're already the leading CRM in our category, with thousands of creators and creator businesses running their operations on our platform. Now we're building the next layer of products, AI-powered tools, big-data and infrastructure purpose-built for creators. We're a global team of 180+ builders at the rare inflection point where a category leader becomes a category-defining platform. The decisions we make in the next 18 months will shape an industry. ABOUT THE ROLE: We’re looking for an exceptional Customer Success Team Lead to help build and scale a world-class Customer Success organisation. This isn’t a traditional management role. We’re looking for a leader who develops people, improves processes, embraces innovation, and helps shape the future of Customer Success as we continue to grow. You’ll lead a team of experienced Customer Success Managers while partnering closely with the Head of Customer Success to improve performance, scale operations, and build an environment where both customers and employees can thrive. Please note this role is only available for candidates wishing to relocate to the Canary Islands. WHAT YOU’LL DO: • Lead, coach, and develop a team of Mid and Senior Customer Success Managers, • Foster a high-performance culture built on accountability, ownership, and continuous improvement, • Support career development and help team members reach their full potential, • Identify inefficiencies and build scalable processes and frameworks, • Partner cross-functionally with Product, Sales, marketing, and Leadership, • Drive operational excellence and customer outcomes, • Leverage AI, automation, and emerging technologies to increase team efficiency and effectiveness, • Explore and deploy AI-driven workflows, tools, and agents that help the team scale without sacrificing customer experience WHAT WE’RE LOOKING FOR: • Proven experience leading Customer Success, Account Management, or other customer-facing teams, • Minimum 3 years of people leadership experience, ideally within Customer Success or SaaS, • University Degree: Bachelor's degree or higher in Business, Economics, Communications, Marketing, Management, or a related discipline. Advanced degrees or relevant certifications are a plus., • Strong business English is a must, fluency in a second European language is highly desirable, • A track record of developing high-performing teams and future leaders, • Strong coaching, mentoring, and people leadership skills, • A builder mindset with a passion for solving problems and creating scalable solutions, • Experience using AI, automation, or AI agents to improve workflows, productivity, or customer outcomes, • High emotional intelligence, empathy, and excellent communication skills, • Strong operational and strategic thinking capabilities, • Comfortable working in a fast-paced, high-growth environment Our Leadership Philosophy: • We don’t believe in micromanagement., • We believe in hiring great people, giving them ownership, and creating an environment where accountability and autonomy can coexist., • The right person won’t wait to be told what needs improving. They’ll identify opportunities, bring solutions, and help drive positive change across the organisation WHAT’S IN IT FOR YOU: • Competitive salary: Attractive compensation and relocation package commensurate with experience and skills. Bonus Beckham Law tax rate if you are moving to Spain for the first time., • Remote work and yearly company offsite: We offer flexible working hours and location options (work remotely within the Canary Islands, or from our two offices in Tenerife)., • Professional growth: Opportunities for career advancement and personal development in a fast-growing company., • Inclusive culture: Be part of a diverse and collaborative team committed to innovation and excellence., • Direct Impact: working with a team focused within a high-growth SaaS company helping creators thrive! WHY JOIN US? This is an opportunity to play a key role in shaping the future of Customer Success within a fast-growing company. You’ll have the chance to influence strategy, develop talented people, implement innovative technologies, and help build a Customer Success organisation that sets the standard for excellence. If that sounds like you, we’d love to hear from you!

Join Maite.ai and help the customer service team transform the field of artificial intelligence applied to the legal sector At Maite.ai, we are transforming the way legal professionals work with artificial intelligence. With a validated product growing at a double-digit rate month after month for more than two years, we are looking for an ambitious professional to join as an Account Manager, building the proactive operations that will drive our retention and expansion in the legal sector. If you are passionate about customer success, AI, and building scalable retention strategies in dynamic environments, this opportunity is for you. About Maite.ai We are an AI-native company with a strong focus on excellence and user satisfaction. Our culture is built on meritocracy of ideas, critical thinking, and attention to detail. Currently, we have a market-validated product with over 3000 clients and 100,000+ users, and we are in full-scale growth mode. And Maite.ai is now proudly part of the Doctrine group, the leader in Legal AI in Europe. We are looking for a highly proactive professional to take ownership of account management and customer loyalty in Spain, motivated to build, automate, and scale our Customer Success operations. About the Role As an Account Manager / Customer Success Manager, you will be the key player in ensuring our clients get the absolute most out of Maite.ai from minute one. Your mission will be to drive account retention, expansion, and loyalty by deeply understanding the workflows of the legal sector. Additionally, you will play a foundational role in building our proactive customer success operations from scratch, ensuring our artificial intelligence becomes an indispensable tool in their day-to-day. What You’ll Do ✅ Lead key account onboardings, ensuring a fast adoption that is fully tailored to the specific reality and needs of each law firm. ✅ Manage client communication across email, phone, and our ticketing platform. Your goal is to always provide clear, human, and practical answers, leveraging artificial intelligence to be as efficient as possible. ✅ Own problem resolution from start to finish. You will execute all necessary operations and dive into the details to guarantee that clients get their issues or questions completely solved. ✅ Run proactive user tracking. You will identify users with low adoption rates and stay one step ahead by offering help sessions or targeted training in legal prompting. ✅ Own the success metrics. You will manage contract renewals and work directly on customer retention, taking ownership of monitoring and improving critical indicators such as churn rate and net promoter score. ✅ Spot upgrade opportunities. You will understand your clients so well that you will know exactly when a law firm needs to transition from a Plus plan to a Teams environment, or from Teams to a Custom plan. ✅ Automate processes using artificial intelligence. You will not just help clients use AI, you will apply it in your daily routine to build and scale our proactive operations without ever losing the personal touch. ✅ Create and standardize playbooks. You will work hand in hand with the reactive support team to document and build our customer success operations from the ground up. What We’re Looking For 🔥 Proven experience as an Account Manager or Customer Success Manager, ideally in a SaaS, software, or tech environment. You know how to manage and grow a client portfolio. 🔥 Experience with CRM and technical support tools: It is essential that you have solid experience with these types of tools (Intercom, Freshdesk, Zoho CRM, Salesforce, etc.) so that you can join the team and hit the ground running right away. 🔥 Absolute proactivity: The mental agility to spot a potential problem and solve it before the client even complains. 🔥 Approachability, empathy, and problem-solving: You are a great listener, you understand user frustrations, and you communicate in a clear, direct way. Zero textbook answers, 100% real solutions. 🔥 Strong organizational and negotiation skills: Ability to flawlessly manage multiple accounts at different stages of their lifecycle without losing focus. 🔥 Professional English (Mandatory). ⭐ (Optional) Legal background or professional experience in the legal sector. Understanding how a lawyer thinks, their deadlines, and their daily routine is a massive advantage in connecting with them. ⭐ (Optional) Familiarity with AI tools and a genuine curiosity to use them to optimize your own work. ⭐ (Optional) Proficiency in French. What We Offer 💰 Base gross salary: 30.000€. 🧾Permanent contract 🏡 100% remote work from anywhere in Spain with a flexible schedule. We focus on results, not hours, with a culture of efficient and essential meetings to promote a real balance between your personal and professional life. We organize regular in-person meetups with the entire team. 💻Top-tier tech equipment and a budget for a home office setup included. 🏢Coworking space membership included. 💆6 additional days of annual leave each year, on top of the 22 statutory days. A total of 28 vacation days per year. 🍝 Coverflex card to manage your meal, transportation, training, and childcare benefits. 🗣️ Language classes included to support your continuous learning and professional growth. 🚀 Fast growth in a company with a strong Product-Market Fit and a unique opportunity. 📈Leadership career progression within the Doctrine group. 🎯 A highly motivated and focused team where innovative ideas are welcomed. If you are looking for a leadership opportunity in a fast-growing AI company at the forefront of the legal transformation in Europe, we want to meet you. 📩 Apply now and be part of the legal AI transformation with Maite.ai! 🚀