Spanish Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria
hace 19 horas
Alicante
Spanish Speaking B2B Solutions Consultant ¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar. About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and trusted international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world‑class organisations across the continent. We specialise in placing skilled professionals into high‑impact customer support services roles, helping both candidates and client companies achieve outstanding results. At Mercier Consultancy Group, we believe that the right opportunity can transform a career — and we are committed to making that transformation happen for you. Job Overview We are currently seeking a motivated and professionally driven Spanish speaking B2B Solutions Consultant to join our dynamic customer support services team on‑site in Sofia, Bulgaria. This exciting role is ideal for a fluent Spanish speaker who thrives in a fast‑paced B2B environment and has a genuine passion for delivering exceptional client experiences. Key Responsibilities • Serve as the primary point of contact for Spanish‑speaking B2B clients, delivering professional, solutions‑oriented customer support across all communication channels including phone, e‑mail and live chat., • Identify and understand the unique business needs of each client, offering tailored service solutions that drive satisfaction and long‑term loyalty within the customer support services sector., • Proactively manage and maintain a portfolio of business accounts, ensuring all client queries, escalations and service requests are resolved efficiently and to the highest standard., • Collaborate closely with internal departments including technical support, account management and operations teams to ensure seamless end‑to‑end service delivery for B2B clients., • Document all client interactions, feedback and case resolutions accurately within the company CRM system, maintaining detailed and up‑to‑date client records., • Monitor client satisfaction metrics and contribute to continuous improvement initiatives designed to elevate the overall quality of customer support services provided., • Support onboarding processes for new B2B clients, guiding them through available service solutions and ensuring a smooth and positive start to the business relationship., • Participate actively in team meetings, training sessions and performance reviews, contributing ideas and insights to help drive team goals and individual development. Requirements • Native or fluent Spanish language proficiency (both spoken and written) is essential for this role — all B2B client communication will be conducted in Spanish., • Valid EU passport (mandatory requirement for employment eligibility)., • A strong background in customer support services, B2B client relations or a related field is highly desirable., • Excellent interpersonal and communication skills, with the ability to build trust and rapport with business clients at all levels., • Proficiency in Microsoft Office Suite and familiarity with CRM platforms or customer support ticketing systems., • A proactive, problem‑solving mindset with the ability to work independently and as part of a collaborative multicultural team., • Good command of English for internal communication purposes is an advantage. Benefits • Competitive monthly salary reflective of your skills, experience and contribution., • Fully paid training programme to ensure you are set up for success from day one., • Comprehensive health insurance coverage for your peace of mind., • Fully paid relocation package including return flight, airport transfer and hotel accommodation to get you settled comfortably in Sofia., • Monthly performance bonus rewarding your hard work and achievements on an ongoing basis., • €1,500 signing bonus (one‑time payment) exclusively for new hires joining Mercier Consultancy Group., • A vibrant, inclusive and multicultural work environment within a leading European customer support services organisation., • And much more — including ongoing career development, mentorship opportunities and a clear path for professional advancement. Life in Bulgaria Relocating to Bulgaria means embracing a lifestyle that effortlessly blends rich cultural heritage with modern European living. Sofia, the capital of Bulgaria, is a vibrant and cosmopolitan city surrounded by stunning mountain landscapes, offering residents an enviable quality of life at an affordable cost. Bulgaria's mild climate, dynamic arts scene, historic architecture and welcoming community make international professionals feel at home from day one. Beyond work, Bulgaria offers world‑class ski resorts, beautiful Black Sea beaches and an incredible culinary scene featuring fresh Mediterranean and Balkan cuisine at budget‑friendly prices. The low cost of living allows your salary to go significantly further than in most Western European countries, enabling you to enjoy a premium lifestyle without compromise. Whether you are considering Spanish‑speaking jobs in Bulgaria for the first time or you are a seasoned expat professional, Bulgaria offers a truly unique and fulfilling place to build your career and your life. How To Apply Are you ready to take the next step in your career and secure a standout Spanish Speaking B2B Solutions Consultant position in Bulgaria? Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group talent team will be in touch to guide you through the next steps. xcskxlj We look forward to welcoming you to the Mercier Consultancy Group family — your new career adventure starts here. #J-18808-Ljbffr