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About the job As Assistant Executive Housekeeper, I fully comprehend the vision of Six Senses Ibiza to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. I will fully embrace, implement, safeguard and internally market the overall Wellness philosophy, concepts and programs such as Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms. All aspects of these wellness initiatives will be adopted and promoted throughout the human resources and training functions. ** Duties and Responsibilities** In this role, I will support the Executive Housekeeper and Rooms Director focus on the rejuvenation of the rooms, residences, public area and laundry experience. Room amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices. I will work in partnership with other departments to ensure guest's needs are determined/met and oversee the overall smooth operation of housekeeping department. I have a thorough knowledge of all facilities and services offered by the resort including the type of rooms available as well as their location and layout, room amenities and products. I will administer all housekeeping and laundry facilities and ensure a secure environment for all our guests. In my role as Assistant Executive Housekeeper, I assist the Director of Housekeeping in overseeing and providing guidance to the housekeeping team, coordinating schedules, and ensuring that both guest rooms and public spaces meet meticulous cleanliness standards. In addition to managing the day-to-day operations of the housekeeping department, I am also responsible for conducting regular inspections to ensure that standards are being met. I am able to identify areas that need attention and make recommendations for improvement. I have excellent communication and organizational skills, as well as a strong attention to detail. I am able to work well under pressure and am able to juggle multiple tasks at once. I supervise and coordinate the activities of room attendants, valets, stockers, public area cleaners, and floor supervisors. I am managing and directing the day-to-day operations of all Housekeeping and laundry functions. I will perform the following relevant tasks for this role: Demonstrate keen attention to detail and the ability to effectively interact with guests, other hotel departments, and housekeeping hosts. Assist in assigning work and daily duties to housekeeping rooms attendant and supervisors. Prepare and distribute room assignment sheets and floor keys to housekeeping staff. Assign training and coordinate on the job inspection to ensure compliance with established cleanliness standards. Maintain clear and efficient communication and coordination with the Front Office and other hotel departments. Assist Executive Housekeeper in monitoring cleaning tasks for room carpets, upholstery, draperies, as well as deep cleaning projects and window cleaning as needed. Participate in inventory of cleaning supplies and linen stock to ensure an adequate supply. Reports and records any concerns related to housekeeping service and equipment and implement appropriate corrective action given by Executive Housekeeper. Provide assistance to the Executive Housekeeper in various areas including host training, coaching, counselling, and enforcement of standard operating procedures. Generate all housekeeping-related reports and traces from PMS Opera. Assist in controlling expenses within the housekeeping department. Report and Follow up on any guest complaints promptly and implement appropriate service recovery measures if necessary. Participate in training sessions to enhance housekeeping techniques, procedures, and supervisory skills. ** Qualifications** To execute the position of Assistant Executive Housekeeper, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than two years' experience in a similar hotel operational role. In terms of housekeeping management, I have excellent communication abilities, and a keen eye for detail. I also have a deep understanding of cleaning and sanitation practices, as well as the ability to develop and implement effective cleaning schedules and protocols. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. Technical skills include advanced MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS and PMS platforms. I have the knowledge of hotel/resort and policies on room allocation etc. I have an excellent command of written and spoken English and Spanish. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services. The above is intended to provide an overview of the role and responsibilities for a Assistant Executive Housekeeper at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses Ibiza is an equal opportunity employer. This policy applies to all terms and conditions of employment Language required: Spanish. Department: Housekeeping The company Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration. Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip. Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics. With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture. Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.

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About the job Hotel Brand: Six Senses Location: Spain, Ibiza Hotel: Ibiza (IBZSS), Cami Sa Torre 71, Portinatx, 07810 Job number: 146430 As a Guest Service & Concierge Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices, and initiatives are implemented, embraced, and adopted within the resort. Duties and Responsibilities In this role, I will assume full responsibility for the efficient operation of the Guest Service & Concierge team to provide exceptional guest experience, products, and services within brand operating standards. As a Guest Service & Concierge Manager, I commit to: Ensure that all set policies, procedures, best practices are in place and rigorously enforced. Work in partnership with all the resort departments to ensure guests’ needs are determined /met and oversee the overall smooth operation of guest experience. Interact with guests and hosts in a professional, courteous, and positive manner and proactively seek feedback. Having a thorough knowledge of all facilities and services offered by the resort as well as a sound knowledge of the food and leisure market in Ibiza. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements. Be responsible for an exceptional guest experience from arrival to departure. In the event of guest complaints, I will effectively carry out service recovery or help our hosts to do so to the satisfaction of guests. Handle guest complains and provide assistance to guest’s special request whenever required. Maintain great relationships with all vendors Ensure creative thinking to come up with fun and quirky experiences / itineraries for our guests Ensure administrative skills for monthly reconciliations and for correct recording of all financial aspects of the department Be a clear communicator: able to give clear directions to two teams with very different job areas Maintain a guest-oriented profile with the clear objective of creating memorable moments for our guests with out of the ordinary itineraries Provide clear directions to the team. Acts as a mentor for the team hosts and manage by supervising, guiding, and motivating them. Be able to discipline the team when needed and praise when required Understand the importance of standards and conducts audits to ensure they are in place Be able to guide and oversee communications with guests during pre-arrival, stay and post-departure phases. Be fully conversant with all health and safety, fire and emergency procedures. Be able to use multiple platforms at the same time while managing various pieces of information. Manage the correct use of our main communication tool with in-house guests, Six Senses App and monitoring the execution of all tasks pending. As a Guest Service & Concierge Manager, I will supervise and perform when needed all the Guest Service & Concierge Agents daily tasks. Impeccable telephone etiquette is needed however making the guest feel comfortable by adapting our communication style to theirs. The Guest Service & Concierge Manager plays a particularly key role in various stages of our guest journey therefore they need to be extremely comfortable with understanding all our processes but also all LQA and Forbes Standards. Perform any additional duties given to me by the Front of House Manager. Qualification To execute the position of Guest Service & Concierge Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results and including the following: Possess a minimum of three years total experience in similar hotel operational role. In terms of frontline rooms management, I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. I am a responsive, engaged and interactive leader, capable of building strong positive relationships with hosts that results in a shared vision of success for the operation, demonstrated ability to leverage shared resources, undertake training as needed and to manage through influence. Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. Fluent in English and Spanish is a plus. Valid Spanish Work Permit or European Union citizenship is required for this role. The above is intended to provide an overview of the role and responsibilities for a Guest Service & Concierge Manager at Six Senses Ibiza. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses is an equal opportunity employer. This policy applies to all terms and conditions of employment. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Department: Concierge Language required: Spanish. The company Six Senses Ibiza showcases the best in music, art, sustainable fashion, pioneering wellness and culinary exploration, and perfectly captures the authentic island experience of community, spirituality and celebration. Six Senses Ibiza is located on the crystalline Xarraca Bay at the island’s northern tip. Nestled on the magical Xarraca Bay with unobstructed sunset views, Six Senses Ibiza is located just 35 minutes from the airport, and is the first sustainable BREEAM certified resort & residential community in the Balearics. With 116 guest accommodations set across a 20-acre site, including a series of villas and unique beachfront cave suites, the resort’s vision perfectly captures the authentic Ibiza experience of community, spirituality and celebration. Curated experiences will showcase the best in music, art, sustainable fashion, pioneering wellness, culinary exploration and authentic island culture. Four restaurants will serve the freshest organic produce right from our own farm, created under the masterful eye of celebrated chef Eyal Shani, and a signature Six Senses Spa heralds a new wellness benchmark for Ibiza.