Madrid
Lucas Fox is renowned for its exceptional portfolio of properties in Spain’s most sought-after locations. Our skilled, multilingual team sets the standard for excellence, delivering premium services to our clients. With a strong presence across Spain, Andorra, Portugal, and France, Lucas Fox continues to grow as one of the leading real estate agencies in the region. At Lucas Fox, we’re entering an exciting new chapter following our majority acquisition by Dils, a leading international real estate group. This acquisition creates powerful new growth opportunities within Spain’s luxury real estate market, making this the perfect moment to join our journey. Due to our continued expansion, we are looking for an Office Manager to act as the operational and administrative leader of our Madrid office. This role goes beyond traditional reception and administration and plays a strategic role in supporting senior management, driving operational efficiency, and coordinating key business functions across the office. You will be a central figure ensuring excellence in daily operations while actively contributing to the commercial and organizational performance of the business. Become a key pillar of our Madrid operation and a driving force behind our continued growth. Main Responsibilities • Responsible for the overall coordination of office operations, including suppliers, office services, procurement, maintenance, facilities., • Provide direct operational support to senior management through reporting, preparation of presentations, sales analysis, and performance follow-up., • Act as the main front-of-house contact, managing reception duties and serving as the first point of contact for clients, partners, and visitors., • Support the HR function in onboarding and offboarding processes, payroll coordination, training logistics, attendance control, and general employee administration., • Manage relationships with external suppliers, ensuring appropriate service levels, contract compliance, and cost control., • Supervise office-level financial and administrative processes, including invoicing, expense tracking, budget control, and coordination with the finance department., • Maintain accurate and compliant documentation and archiving systems for contracts, legal documentation, due diligence files, and property records., • Administer and oversee the CRM system (Salesforce), ensuring data accuracy, user support, and coordination with internal IT when required., • Provide operational support to the commercial and legal teams in relation to due diligence, claims, and legal reporting., • Identify and implement improvements in processes and workflows to enhance operational efficiency. Requirements • Minimum 3 years of experience in an Office Manager, Operations, or Executive Support role within an international and fast-paced environment., • Fluency in English and Spanish; additional languages are a strong plus., • Proven experience supporting senior leadership and managing complex administrative and operational responsibilities., • Strong financial and administrative knowledge, with experience in invoicing, budgets, and reporting., • Advanced IT skills, including Microsoft Office and CRM systems (Salesforce experience is a plus)., • Highly proactive, autonomous, and solution-oriented with strong problem-solving and decision-making capabilities., • Exceptional organizational skills with the ability to manage multiple priorities simultaneously., • Excellent interpersonal and communication skills, comfortable dealing with senior executives, clients, legal advisors, and suppliers., • Comfortable working in a fast-growing, high-performance environment., • Strong sense of ownership, professionalism, and continuous improvement. Why Join Us? • Be part of a leading international luxury real estate group at a key moment of growth., • Full-time permanent contract., • Competitive salary plus attractive variable compensation., • 23 days of holiday per year + 2 personal days., • Weekly language classes., • Discounts and incentives on gyms, fashion, travel, sports, and lifestyle brands., • Extensive onboarding and continuous training., • Clear long-term career development opportunities within a global, multicultural organization., • A modern, international, and highly professional working environment.
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