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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Customer Service Coordinator, Workflow and IT Solutions (WITS) at Beckman Coulter Diagnostics is responsible for coordinating the scheduling of service technicians, focusing in complex installations of Automation and Clinical IT solutions, managing logistics, and ensuring a quick and efficient service delivery to our clients. This position is part of the Regional EMEA Customer Service, Workflow and IT Solutions team. You will report to the Senior Manager, EMEA Customer Service , WITS responsible to lead and oversee the regional Workflow & IT Solutions EMEA Customer Service team in the EMEA Region. If you thrive in interpersonal exchanges and communication, and you want to work on building a world-class function, this Customer Service Coordinator position is for you in the organization, and read on. In this role, you will have the opportunity to: • Coordinate and prioritize field interventions in Regional EMEA team., • Manage and track the logistics around these interventions, • Ensure the interface between clients , Installation and After-Sales Automation and Clinical IT team of Beckman Coulter EMEA The essential requirements of the position include: • A minimum of 2 to 3 years of experience in dispatch, logistics, or customer service role, preferably in the medical diagnostics or healthcare industry., • Fluent in English and at least one of the big EMEA languages (Spanish, Italian, German or French). Additional EMEA languages are advantageous., • Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. Ability to work effectively across diverse cultures and geographies. It would be a plus if you also have prior experience in the following areas: • Proficiency in the use of dispatch software and tools (Service max, Oracle, etc.), • Ability to work independently as well as in a team, in a fast-paced environment., • Proficiency in other languages would be an asset. #LI-KS1 At Beckman Coulter Diagnostics, we believe in designing a better and more sustainable workforce. We recognize the benefits of a flexible remote work arrangement for eligible positions and are committed to offering rewarding careers, regardless of the mode of work. This position is eligible for a remote work arrangement where you can work remotely from your home. Additional information on this remote work mode will be provided by your interview team. Discover the flexibility and challenge that working for Beckman Coulter Diagnostics can offer. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit _.

Somos un grupo de data marketing francés líder en Europa y cotizado en la bolsa de París, buscamos un/a Agente de Calidad y Atención al Cliente, en dependencia directa de la Gerencia de Calidad y Atención al Cliente; será responsable de atender las consultas de los clientes en el desarrollo de las campañas y promociones así como aportar mejoras en los procesos internos y contribuir a disminuir las incidencias y aumentar la satisfacción de los clientes. Si ello te apasiona y quieres unirte a nuestro equipo en Madrid y compartir nuestros valores fundamentales: el espíritu de conquista, la colaboración y el respeto. Inscríbete en la oferta, ¡¡te esperamos!! 😉 🎯 ¿Cómo contribuyes a cumplir nuestros objetivos y misión? • Resolver todas las incidencias y consultas multicanal que se reciban (email, teléfono, whatsapp y cualesquiera otros canales), dentro del nivel de servicio establecido., • Proponer mejoras continuas en los procesos que tengan un impacto positivo en los clientes de Dékuple (rapidez de resolución, comprensión de la comunicación de la campaña, reducción de incidencias, etc.)., • Elaborar las respuestas a las incidencias siguiendo el argumentario indicado, atendiendo correctamente y ofreciendo la solución requerida al cliente, con empatía, seguridad y agilidad y en todo caso cumpliendo el nivel de excelencia establecido., • Grabar la información requerida en el software de atención al cliente, codificando la incidencia para resolver la misma y para medir los KPIs del agente y la campaña., • Emitir llamadas de captación o requerimientos cuando corresponda según las campañas., • Coordinar con el resto de departamentos la consulta y resolución de incidencias., • Trabajar en equipo con el resto de compañeros del área de Calidad yAtención al Cliente., • Resolver con rapidez complicaciones cotidianas en los procesos, proponiendo mejoras dentro de su área de trabajo y realizando adecuadamente los cambios propuestos por la organización., • Llevar a cabo otras tareas administrativas propias del departamento, como codificación y validación de facturas, etc. 👤Perfil que necesitamos • Formación en gestión comercial, marketing, administración, finanzas., • Experiencia de al menos 3 años como agente de atención al cliente, en departamentos de Calidad, teleoperador, gestor de incidencias o agente en contact center de empresas dedicadas a servicios., • Imprescindible conocimientos del entorno Google., • Muy deseable conocimientos y experiencia previa en el uso de Zendesk o similares., • Alta orientación al cliente y alta capacidad resolutiva., • Alta capacidad relacional y comunicativa, empatía y positivismo., • Paciencia y resistencia a la frustración., • Agilidad, dinamismo, organización y proactividad., • Trabajo en equipo. 🎁 ¿Qué te ofrecemos? • Flexibilidad laboral: Disfrutarás de nuestra política Flexiwork, con teletrabajo dos días a la semana y tres en la oficina, además de 4 semanas completas de teletrabajo adicionales al año., • Seguro médico: Incluido como parte de la retribución flexible, con una exención fiscal del 100%., • Descuento en parking: Para que tu llegada a la oficina sea más cómoda, ofrecemos un descuento del 50% en el parking del edificio. 📍Ubicación: Nuestras oficinas están en Madrid capital, en la calle Rufino González (zona metro Suanzes). 🌈 ¿Te atreves? • En Dékuple, buscamos la diversidad y por eso nuestros procesos de selección garantizan la no exclusión ni discriminación de ningún perfil. Te vas a encontrar un gran ambiente de trabajo y lo cuidamos mucho, por eso es importante que compartas nuestros valores y momento vital., • Si te interesa unirte a nuestro equipo, ¡te estamos esperando!, • Envía tu CV a talento@dekuple.es y comienza tu próximo reto con nosotros.

🚀 Atención al Cliente con Alemán - Estable | Madrid (Vallecas) ¿Te apasiona ayudar a las personas y crear experiencias excepcionales? ¡Esta oportunidad es para ti! Únete a un equipo dinámico y multicultural en Madrid (Vallecas) y desarrolla tu carrera en un entorno donde podrás crecer, aportar ideas y marcar la diferencia. Tu misión Formarás parte del equipo de atención al cliente y te encargarás de: ✅ Resolver dudas e incidencias en tiempo real (teléfono, email, chat y herramientas internas) ✅ Gestionar tickets en CRM, garantizando calidad y trazabilidad ✅ Realizar seguimiento proactivo hasta la resolución ✅ Identificar mejoras y optimizar procesos Qué buscamos ✔️ Experiencia en atención al cliente y gestión de incidencias ✔️ Valorable experiencia en logística, transporte o e-commerce ✔️ Nivel C1 de alemán y C1 de español ✔️ Incorporación inmediata Qué ofrecemos 🌟 Contrato estable 🕒 Jornada de 39h semanales (09:30–18:30, un día 10:30–19:30) 📍 Trabajo presencial en Vallecas (Madrid) 💰 Salario: 24.710 € brutos/año 🚀 Incorporación inmediata Además: ✨ Ambiente dinámico y multicultural ✨ Formación inicial y continua ✨ Posibilidades de desarrollo profesional 💡 Si buscas estabilidad, aprendizaje continuo y un entorno donde aportar valor… ¡Queremos conocerte! 📩 Apúntate y envíame tu CV por email: laura.penaanglada@adecco.com

Join Foundever as a Teleoperador/a Technical Customer Support Specialist for an exciting international project in the premium automotive sector. If you enjoy customer interaction, technical problem-solving, and working in a multilingual environment, this opportunity offers stability, professional growth, and a modern hybrid model in Madrid. Your Responsibilities • Provide technical customer support via phone and email., • Handle Level 1–2 technical incidents and service-related queries., • Register and follow up customer cases using CRM and ticketing systems., • Deliver high-quality customer experience in Portuguese, English, and Spanish., • Escalate complex cases following internal procedures and quality standards., • Support customers in a professional and solution-oriented way as a teleoperador/a specialist. What We Offer • Permanent contract from day one., • Full-time schedule (39h/week)., • Monday to Friday shifts between 9:00 and 19:00., • Hybrid model:, • 3 days on-site in Madrid, • Remote work on Mondays and Fridays, • Competitive salary: 22,000 – 23,000 € gross/year., • Paid training during working hours., • Career development opportunities within Foundever., • International and multicultural work environment. What We Are Looking For • Portuguese native or bilingual level., • Advanced English and Spanish (C1 or higher)., • Customer-oriented mindset and strong communication skills., • Interest in technical support and premium customer experience., • Ability to work with digital tools and structured processes., • Based in Madrid or willing to relocate. About FoundeverFoundever is a global leader in customer experience solutions, combining innovation, technology, and human talent to support some of the world’s most recognized brands. We are committed to diversity, inclusion, equal opportunities, and blind CV recruitment processes. Apply now and become part of the #FoundeverLife

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our EMEA-team. As the primary point of contact for customers in the EMEA-region, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from our office in Madrid (Spain). Your responsibilities • You provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries, • You maintain data and set up new customers, building long-term relationships through excellent service, • You monitor daily warehouse movements and proactively identify and address discrepancies, • You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up, • You handle quality-related issues and stay in close contact with the quality department until resolution Your profile • You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service, • You are motivated and eager to learn – your motivation is more important than many years of experience, • You have very good English, Spanish & French language skills (additional languages are a plus), • You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality, • You have excellent communication skills and enjoy working with customers, • You are confident in using MS Office – training on our internal software will be provided What we offer you • Fixed-term contract for 1 year, with the possibility of extension into a permanent contract, and a competitive remuneration package aligned with your skills and experience., • Local benefits (applicable to the Madrid (Spain) location), • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

📍 Madrid 🌍 Join a global leader in power system protection About Schweitzer Engineering Laboratories (SEL) At Schweitzer Engineering Laboratories (SEL), we design and manufacture technology that makes electric power safer, more reliable, and more economical. Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking. Guided by our Values, Principles of Operations, and World Class Manufacturing philosophy, SEL offers an environment where professionals can grow, take ownership, and make a real-world impact—locally and globally. The Opportunity We are looking for a Customer Service Specialist who can proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team. What You’ll Do • Provide world-class customer care to both internal and external customers., • Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications., • Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis., • Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems., • Own customer feedback tracking and driving to customer satisfaction., • Initiate process improvement suggestions and lead in implementation., • Other duties as assigned. What You Bring • Minimum 3 years of customer service experience, • Degree in business or related field or related operations experience, • Languages: Spanish Fluent, French Fluent and English Fluent, • Strong computer skills, • ERP or CRM tools experience, • Ability to learn concepts and technical details of products Why Join SEL? You’ll play a visible role in one of our fastest-growing regions, working in a global, values-driven organization with real impact and autonomy. • Competitive salary and an excellent benefits package., • Top‑tier medical and dental, insurance., • Restaurant tickets and wellness benefits., • Development opportunities, including tuition assistance and internal growth programs., • A people‑first culture where your work truly matters.

Qualifications: • SHIPBOARD Employment, • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Minor Hotels Europe & Americas.Are you passionate about hospitality and the art of welcoming?.Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.At Mino

We are looking for someone who understands that social media is no longer just a publishing channel. Support the development and implementation of the social media strategy across several brands within Minor Hotels Europe & Americas. Develop and support social-first content ideas, formats and storyt

¿Quiénes somos? Occident es una de las empresas líderes en el sector asegurador y en el seguro de crédito. Nuestros valores se centran en las personas, el compromiso, la austeridad, la visión a largo plazo, la autocrítica y la innovación. Una de las mejores empresas recocida para trabajar, como así se nos ha reconocido en el ranking de Forbes 2025. Además, hemos sido galardonados como World-class Workplace 2024 por la consultora internacional Effectory. Te invitamos a formar parte de nuestro equipo del Contac Center, perteneciente a OCCIDENT Buscamos personas con formación profesional de al menos cinco personas FP de grado medio o superior, y experiencia en funciones de atención telefónica para poder asumir las funciones y responsabilidades de la posición. Se valorará conocimientos de seguros. ¿Qué buscamos? Estudios mínimos FP Grado medio/superior Ofimática a nivel usuario. Experiencia de teleoperador/a. Se valorará experiencia en Contact Center y conocimiento en el sector asegurador. Funciones Ofrecer una atención de calidad a los clientes y asegurados, vía omnicanal (teléfono, email, chat, WhatsApp…) realizando apertura y consulta de siniestros. Manejo básico de herramientas informáticas. Capacidad de aprendizaje. Seguimiento de procedimientos. Responsabilidad y puntualidad. Orientación al cliente. Comunicación verbal y oral clara y ordenada. ¿Qué te podemos ofrecer? Tipo de contrato: Temporal 4 meses. Retribución fija competitiva (13.184,29 €/año) en función de las horas trabajadas. Interesante retribución variable (5%) por consecución de objetivos. Jornada intensiva del 75,5% (6 horas de 9:00-15:00). Convenio Contac Center Buen ambiente de trabajo en un entorno agradable con buenas comunicaciones en transporte público Formación a cargo de la Compañía. Posibilidad de desarrollo profesional. Ubicación: Madrid - C/ Juan Esplandiu 13. ¡Te estamos esperando!

En Bizneo, una de las mayores HR Tech en Europa, estamos buscando refuerzos para el equipo de soporte: alguien con soltura tecnológica, dominio del italiano y ganas de aprender un producto grande con más de 30 módulos. Si aprendes rápido, te gustan los retos y te motiva más resolver problemas que seguir un guion, queremos conocerte. ¿Qué harás aquí? Atender y resolver las consultas de nuestros clientes italianos (y españoles) a través de chat, email y videollamada, asegurando una experiencia excelente. Convertirte en un/a experto/a en nuestra plataforma. Es un producto amplio y tu trabajo será entenderlo a fondo para poder guiar a los clientes con criterio, no solo con respuestas enlatadas. Diagnosticar problemas, reproducir incidencias y escalar al equipo técnico con toda la información necesaria para que la resolución sea rápida. Documentar soluciones, crear y mantener artículos en nuestra base de conocimiento para que cada respuesta buena quede al alcance de todos. Aportar feedback real del cliente al equipo de producto. Eres los ojos y oídos del usuario: lo que tú detectas se convierte en mejoras del producto. ¿Qué te pedimos? Italiano nivel bilingüe y buen nivel de español. Vas a trabajar en ambos idiomas a diario. Te consideras una persona tech-savvy: te desenvuelves con soltura en entornos digitales, pruebas herramientas nuevas por curiosidad y no te intimida un producto complejo con muchas funcionalidades. Capacidad de aprendizaje rápida. No esperamos que lo sepas todo de RRHH el primer día, pero sí que en pocas semanas seas capaz de moverte por el producto y resolver la mayoría de las consultas con autonomía. Buenas habilidades de comunicación escrita y verbal: sabes explicar algo técnico de forma clara y con paciencia. Te gusta resolver problemas. Ante una consulta difícil, tu primer impulso es investigar y buscar la solución, no derivar. Puntos extra si... Has trabajado en soporte o atención al cliente en una empresa de software o SaaS. Tienes nociones de RRHH, nómina o gestión de personas (aunque sea por experiencia propia como usuario). Te manejas con herramientas como Intercom, Zendesk, Jira o similares.

Descripción Sobre nosotros En TeamSystem somos una empresa tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales Como uno de los principales proveedores italianos en software, somos líderes en Europa en soluciones ERP, ecommerce, fintech, CRM y HR, ayudando a empresas y despachos profesionales a optimizar su gestión diaria. En TeamSystem España , junto a la experiencia de Golden Soft , ayudamos a miles de empresas, asesorías y autónomos a digitalizar su día a día mediante soluciones de software de gestión, con el objetivo de simplificar y optimizar procesos administrativos, contables y laborales. Tu misión Con el fin de reforzar el Departamento de Atención al Cliente , en TeamSystem, buscamos a un/a Customer Service para dar soporte telefónico a nuestros clientes, resolviendo las dudas relacionadas con las aplicaciones utilizadas y ayudándolos a resolver las incidencias relacionadas con el manejo del software utilizado que puedan tener. ¿Qué harás? Ayudar a los negocios a digitalizar sus procesos administrativos y de gestión. Atención al cliente a través de diferentes canales (teléfono, chat, email). Soporte postventa atendiendo de forma ágil y efectiva consultas o problemas técnicos que puedan surgir. Ayudar y guiar al cliente con las dificultades que pueda encontrar al utilizar el software. Seguimiento de las posibles incidencias para garantizar su resolución. Recopilar comentarios de los clientes y contribuir a la mejora continua tanto del servicio como del software. Realización de pruebas básicas para verificar el correcto funcionamiento del software. ¿Cómo te imaginamos? Posees un FP o Grado universitario , preferiblemente en áreas administrativas, contables o empresariales . Te interesa desarrollarte en el ámbito de la Atención al Cliente y el soporte de aplicaciones. Tienes buena capacidad de comunicación y te sientes cómodo/a tratando con clientes. Destacas por tu capacidad de aprendizaje , curiosidad y actitud proactiva. Tienes al menos 2 años de experiencia en equipos de Customer Service en SaaS B2B. Interés o conocimiento en facturación, contabilidad o gestión administrativa Puntos extra Experiencia previa en asesoría/gestoría. Has trabajado en entorno Startup. Conocimientos en contabilidad, facturación, gestión fiscal y nóminas. Haber utilizado softwares como A3, Sage o propios de la marca como Contabilidad .NET, Nóminas .NET, etc. Qué ofrecemos Contrato indefinido a jornada completa. Formación continua en soluciones ERP y herramientas del ecosistema TeamSystem. Desarrollo profesional real en una empresa tecnológica en plena expansión. Entorno colaborativo, dinámico y con impacto directo en la experiencia del cliente. Participación en proyectos estratégicos donde tu criterio y propuestas cuentan. Trabajo híbrido. NUESTROS VALORES Nuestros valores Iniciativa – Impulsamos la acción y la propuesta de mejoras. Inclusión – Fomentamos un entorno diverso y colaborativo. Innovación – Buscamos nuevos retos y apostamos por la evolución constante. Si quieres crecer en una empresa tecnológica en pleno desarrollo, con proyectos de impacto real y un equipo altamente cualificado, ¡te estamos esperando!

Buscamos incorporar un Supervisor Senior/Responsable para el Dpt. de Venta Cruzada de una compañía líder en servicios de financiación de consumo, con presencia nacional y un enfoque innovador en soluciones de pago aplazado y financiación personalizada. Su misión asegurar que el área de Venta Cruzada funcione de manera eficiente, como foco principal: optimización de resultados, la coordinación transversal y la mejora continua del negocio. Funciones y responsabilidades del puesto: - Gestión de desempeño y KPIs: definir, consolidar y analizar KPIs del área: conversión, ticket medio, volumen de ventas, productividad (ventas/FTE), calidad de venta, analizar desviaciones y proponer acciones correctivas, seguimiento de resultados diarios, semanales y mensuales. - Ejecución del plan de negocio: traducir la estrategia en planes operativos, objetivos por equipo, acciones comerciales, asegurar la correcta ejecución en todos los canales (tradicional + ecommerce), coordinar la implantación de campañas y nuevas iniciativas. - Coordinación transversal del área: alinear a todos los supervisores de estructura: Producción, Formación, Selección, Ecommerce, garantizar coherencia y consistencia en procesos, objetivos, metodología comercial. - Mejora continua y optimización: identificar áreas de mejora a partir de: auditorías, análisis de resultados, feedback de equipos, impulsar planes de acción estructurados, medir impacto de las acciones implantadas. - Desarrollo comercial y formación: detectar necesidades formativas, ajustar argumentarios y procesos de venta, asegurar traslado de mejoras a equipos comerciales. - Transformación y desarrollo del modelo: participar activamente en proyectos clave: implantación de Génesys, uso de IA en auditorías de llamadas, evolución del modelo de riesgos y negocio. - Reporting y soporte a Dirección: preparar información y análisis para el Head, participar en comités de seguimiento, dar visibilidad del estado real del negocio. - Gestión del cambio: apoyar la transformación organizativa del área y acompañar a los equipos en: aumento de exigencia, cambio de procesos, evolución del modelo. Se requiere: - Experiencia en entorno call center de venta, gestionando: equipos grandes o múltiples equipos, supervisores / mandos intermedios. - Experiencia en entornos de venta cruzada, televenta, recobro con venta (muy valorable) - Conocimientos técnicos: · Herramientas de contact center: uso de herramientas con marcación predictiva, preferiblemente Genesys, en caso contrario Altitude, demostrando capacidad de establecer estrategias de negocio en función de seguimiento de los KPI´s y cambiando reglas de marcación en función de necesidades de contactación y producción. · Herramientas de análisis: o Power BI o Excel (nivel avanzado/intermedio alto) · Gestión de KPIs y modelos de negocio · Conocimiento de operativa comercial call center · Experiencia real con la aplicación de la IA en procesos de televenta, recepción y/o emisión, participación en proyectos de IA o automatización. - Alta capacidad analítica y orientación a resultados. - Capacidad de estructuración y organización. - Liderazgo transversal (sin jerarquía directa) y capacidad de toma de decisiones. - Comunicación clara y exigente. - Resiliencia y gestión de presión, adaptación al cambio. - Inteligencia emocional y comunicación efectiva constructiva buscando siempre la mejora continua. Se ofrece: - Incorporación a una compañía consolidada con presencia nacional y proyectos innovadores en el sector financiero. -Salario, en función de valía, en torno a 55.000€b/a + variable repartido mensualmente. - Contrato indefinido, a jornada completa, de lunes a jueves de 10:00 a 18:00 y viernes 10:00 a 17:00h, con posibilidad de modalidad de teletrabajo. - Formación inicial a cargo de la empresa y oportunidades de desarrollo profesional. Experiencia requerida: - Al menos 7 años en entorno call center de venta gestionando equipos grandes o múltiples y supervisores / mandos intermedios. Formación requerida: - Titulación universitaria (ADE, Economía, Psicología, Ingeniería o similar). Idiomas requeridos: - Español: nativo. Requisitos valorables: - Experiencia en sector financiero o similar. - Experiencia en implantación de herramientas (CRM, contact center), proyectos de transformación. - Conocimientos de riesgo / scoring. - Experiencia con modelos de auditoría de calidad.

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs. Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers' expectations. As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers. What do we offer? Immediate start date A fixed-term contract for 6 months , with potential to extend. Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices. An international, collaborative and dynamic work environment QH University that offers continuous training tools for all seniority levels. Wellbeing, Colleague Resource Groups & other attractive DEI programs. Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice. Joining a team where supporting each other is part of the culture, in a company where customer success is our own. What will you do? Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations. You don't need to come from a chemicals or manufacturing background — we're open to candidates from other sectors such as logistics, FMCG, or similar industries. Communicating with customers and colleagues across different countries. Processing and managing customer orders. Providing updates on order status, shipments, and deliveries. Working closely with Supply Chain, Logistics, Production, and Sales teams. Supporting quotation requests and customer enquiries. Maintaining accurate customer records and documentation. What are we looking for? We're looking for enthusiastic and customer-focused individuals who enjoy working with people, solving problems, and learning new skills. Experience Previous customer service, supply chain, or logistics experience is helpful but not essential. We welcome early-career professionals, recent graduates, and anyone eager to learn and grow in a professional environment. Skills & Knowledge Comfortable using Microsoft Office applications such as Outlook, Word, and Excel. Experience with ERP systems is an advantage but not required – we will provide training. Strong communication skills in English and German (written and spoken) are essential. What will help you succeed? A genuine passion for delivering excellent customer service. Strong communication and interpersonal skills. A positive, proactive attitude and willingness to learn. Good organizational skills and attention to detail. Ability to collaborate effectively with others while also managing tasks independently. Adaptability and a solution-focused mindset. A commitment to safety, quality, and doing the right thing. Who are we? Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world's steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next. Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity. Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world. Send us your application and FIND YOUR FUTURE! EEO: Quaker Houghton is committed to equal employment opportunities and a workplace free of discrimination. Applications are welcome from all qualified candidates regardless of gender, gender identity, age, disability, ethnic origin, religion, or sexual orientation. In line with the EU Pay Transparency Directive, the salary range for this role is disclosed before the interview to support transparency and consistency in our hiring process. Candidates will not be asked about their salary history. Our company uses a structured job level and salary band framework to support objective and consistent compensation decisions.

At the Ivoclar Group, we support dentists, dental technicians and dental hygienists both professionally in fulfilling their passion and purpose: to ensure that people have the best possible oral health care and quality of life, today and in the future.We are inspired by the knowledge that together w

Formarás parte del equipo de Operaciones Internacionales, dando soporte administrativo y asegurando una gestión ágil y eficaz de los pedidos de nuestros clientes internacionales, siendo un punto de contacto clave para garantizar un servicio de calidad. La oportunidad de formar parte de una empres

Tu misión será elevar el rendimiento del área de Servicio reforzando la coordinación del equipo, impulsando mejoras y garantizando una experiencia excelente para clientes, partners y equipos comerciales. Tu visión de procesos y tu capacidad de detectar oportunidades de mejora. Salario fijo a pa

Serás el punto de contacto principal para gestionar las consultas de los clientes, atender sus necesidades y resolver cualquier incidencia que pueda presentarse durante su experiencia. Te encargarás de utilizar distintas herramientas y sistemas digitales para gestionar las peticiones, mantener la

Benefits and Growth: Best‑in‑breed onboarding Generous global benefits Intra‑departmental mentor and buddy program for in‑house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing

Experteer Overview In this role you drive growth for key customers from an office-based setup, balancing new business development with expanding existing accounts. NPS) and customer feedback to enhance experience • Oversee annual audit process, ensuring policy compliance and recovery of outstandin

Descripción del sitio ¿Te gusta la atención al cliente y quieres trabajar en una empresa en pleno crecimiento? ¡Esta oferta te puede interesar! Tenemos la necesidad de incorporar una nueva persona al equipo de atención al cliente y turismo industrial para la realización de las siguientes tarea

Resumen Seleccionamos para nuestro cliente, multinacional del sector financiero con amplia trayectoria global y un fuerte compromiso con la innovación, la diversidad y el desarrollo profesional, perfiles para el área de ATENCIÓN AL CLIENTE ESPAÑOL Y ALEMÁN con certificado de disCapacidad. La pe

Send us your CV and your letter of motivation in English. You provide customer support for different regions within EMEA and act as the first point of contact for questions and inquiries You maintain data and set up new customers, building long-term relationships through excellent service You monito

Shape the future of logistics with us! Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe.As the primary point of contact for our customers in the DACH-region, we're looking for a Customer Service & A

Temps busca teleoperadores/as en Madrid para atención a usuarios con experiencia mínima de 6 meses y certificado de discapacidad.

Manages client portfolio, handling general payroll tasks, tax forms, and social security filings for corporate clients. Requires strong attention to detail and learning capacity.

Search by Keyword ¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos. Search by Location Select how often (in days) to receive an alert: International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 81 countries. Established 35 years ago, we have become the market leader for an extensive client base of companies, NGOs, and governments around the world. The role of the Account Manager is to administer the renewal of small to medium sized existing client accounts. They will ensure that renewals are completed on time and ensure sales KPIs are met in line with renewal targets and KPI goals. Key responsibilities Renewal monitoring and execution • Manage onboarding and operational implementation of new clients for designated clients and as per defined process, • Effectively managing a predefined list of existing accounts to ensure 100% renewal is achieved, • Monitor and respond to inbound enquiries from clients as assigned within a 2 day SLA, • Prepare renewal quotes through CPQ for the customer, • Deliver renewal quote to client once approved by management in CPQ, • Prepare the renewal documentation when exceptions are received, • Make outbound calls to clients to follow up on Subdecs when not received or to clarify information received on Sub Dec, • Negotiate pricing for clients objecting price with assistance from Manager, • Make administrative updates to Salesforce as and when required to ensure data integrity and compliance, • Ensure accurate billing of renewed program and in a timely manner, • Review and understand contract terms and conditions, work with finance and legal Commercial Services teams to ensure contracts are compliant and assist managing contractual documentation, • Interact directly with customers regarding renewals based on a live call schedule Monitoring of account health and utilization • Work on the building of a reporting base to analyse the utilisation and onboarding data, • Monitor client engagement, onboarding and utilisation to assess account health, • Prepare client communication to increase productivity on client response, • Make outbound calls to clients to seek any questions they had about a client engagement report, • Interact directly with customers regarding account health based on a live call schedule to mitigate risks, • Proactive engage with clients based on process monitoring to ensure the good implementation and engagement from clients, • Interact and be the face of International SOS to any client enquiries or complaint, • Interact with internal teams on supporting internal processes: operational updates, cash collection, etc., • Identify upsell opportunities to clients and refer to field sales reps or appropriate channel based on request. About you Required Skills and Knowledge • General understanding of sales renewal process, or similar activity, • General understanding of managing and following process, • Excellent analytical skills to drive utilisation and identify risks and apply the required measures, • Proficient in most Microsoft Tools., • Affinity to work in international and multi-cultural environment with good English, Spanish and French written & verbal communication skills, and interpersonal skills, • Sense of ownership, urgency, and self-motivation., • Able to work with a team, • Able to take ownership of a process, • Prioritization skillsGood business understanding of the sales cycle, • Organized, methodical, yet flexible and adaptable, • Strong attention to detail, • Communication and interpersonal skills to be able to liaise internally or externally, • Customer focus Required Work Experience • Business / admin / customer service experience would be appreciated Preferred Work Experience • Experience in a service industry. xcskxlj, • Experience working with CRM tools and administrative data bases such as salesforce or service cloud. Required Qualifications • Bachelor’s Degree is preferred Required Languages • Ability to communicate (orally and verbally) in English, French and Spanish #J-18808-Ljbffr

Infront in Madrid is seeking a Client Service Specialist to become a trusted partner for professional clients, including banks, brokers, and financial institutions, using our cutting‑edge trading and market data solutions. You’ll resolve complex issues, own cases end‑to‑end, and collaborate with Product, Dev, Ops, Sales and Account teams to continually improve client outcomes. Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. Si su perfil encaja, presente su candidatura. Fluency in English and strong communication are essential, with a hybrid schedule offering two remote days. xcskxlj #J-18808-Ljbffr Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

OpenText in Madrid is seeking a Customer Manager to own a portfolio of strategic accounts, driving renewals, retention, and revenue growth through upsell and cross-sell opportunities. ¿Tiene su CV preparado? Si es así y confía en que este es el puesto ideal para usted, asegúrese de enviar su solicitud lo antes posible. You will serve as the primary post-sales contact, building trusted relationships from manager to executive level while partnering with Sales, xcskxlj Services, Support, Legal, and Finance to maximize value from OpenText solutions. #J-18808-Ljbffr

pElectrolux España, S.A.U. busca un account manager experimentado para impulsar la venta de electrodomésticos de AEG y Electrolux en la zona centro (Madrid y alrededores) y áreas cercanas. /ppSe gestionará una cartera de clientes, se identificarán oportunidades de negocio y se negociarán pedidos y presupuestos. Trabajarás de forma autónoma y en equipo, con disponibilidad para desplazamientos dentro de la zona asignada. /p #J-18808-Ljbffr

Experteer Overview As an Account Manager for the Public Sector in Spain, you will manage a portfolio of public sector clients, drive growth and customer success, and deliver tailored technology and digital transformation solutions. You will work with cross-functional teams and partners to execute infrastructure and data center modernization projects, positioning SoftwareOne as a trusted advisor. The role focuses on understanding client needs, navigating public procurement processes, and maintaining long-term relationships. This is a hybrid opportunity based in Madrid, offering collaboration with vendors and internal teams to create measurable value. Compensaciones / Beneficios • Manage and develop a portfolio of public sector clients, ensuring satisfaction, retention, and growth • Identify new business opportunities and lead the full sales cycle from prospecting to deal closure • Understand client needs and propose tailored technology and digital transformation solutions • Promote projects and services related to IT infrastructure, storage, virtualization, hyperconvergence, and data center modernization • Leverage knowledge of the Spanish public sector and procurement processes to position SoftwareOne as a trusted advisor • Maintain accurate sales forecasts and customer records using CRM tools Responsabilidades • Proven experience in account management and business development within the IT sector, particularly in technology infrastructure environments • Strong knowledge of infrastructure solutions, including storage, virtualization, hyperconvergence, servers, and data center technologies • Experience selling complex IT projects and services to public sector organizations and government entities • Solid understanding of the Spanish public sector and public procurement processes, including tenders and framework agreements • Ability to manage long sales cycles and coordinate multiple internal and external stakeholders • Excellent communication, negotiation, and long-term relationship-building skills with a strong results orientation • Proficiency with CRM tools and Microsoft 365, and passion for technology and digital transformation Requisitos principales • Global company culture • Mentorship and guidance • President's Club recognition • Lifelong education and training opportunities • Employer of Choice via hire-to-grow culture • Diverse and inclusive environment

ppUpbound is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of bCrossplane /b, and we’re building the bIntelligent Control Plane /b—a new platform layer that makes infrastructure bprogrammable, autonomous, and composable /b. /p pbOur mission /b is to power the AI-native enterprise with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are ready for bboth humans and AI agents /b. We partner with leading cloud providers, ISVs, and open-source communities to help organizations move faster with greater confidence. /p pToday, Upbound supports bFortune 500 companies /b and platform engineers across b100+ countries /b. Crossplane has surpassed b100M+ downloads /b and is used by b1,000+ teams worldwide /b. We’re a bSeries B /b company backed by bGV (formerly Google Ventures), Altimeter Capital, and Intel Capital /b, and we’ve raised b$69M /b to date. Learn more at bupbound.io /b. /p pGlobal Account Manager (GAM) is responsible for the health, growth, and long-term success of Upbound's global enterprise customer relationships. While our Account Executives open doors, the GAM owns what happens after — driving adoption and customer success, uncovering expansion opportunities, and becoming a trusted partner to platform and infrastructure leaders at our largest, global accounts. /p pThis is not a reactive support role. The GAM proactively builds executive relationships, develops account growth plans in collaboration with the Customer Experience team, and leads commercial conversations around renewals and upsells. You'll work cross-functionally with solutions engineering, product, marketing, and customer success to ensure customers are continuously engaged and realizing value. /p h3In This Role, You Will /h3 ul liOwn a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets. /li liServe as the primary executive relationship owner post‑sale, building deep, multi‑threaded relationships across IT, platform engineering, and the C‑suite. /li liDevelop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies. /li liLead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed. /li liDrive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value. /li liAct as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts. /li liIdentify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio. /li liRepresent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on‑site visits as needed. /li liCollaborate with the Account Executive team to ensure seamless handoffs and a coordinated go‑to‑market approach within named accounts. /li /ul h3You Are a Good Fit If You Have /h3 ul liA minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targets. /li liExperience managing complex, multi‑stakeholder relationships at Fortune 500 or G2K companies, including VP and C‑level engagement. /li liA background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architects. /li liDemonstrated ability to build account plans that tie customer outcomes to product value and commercial growth. /li liStrong commercial acumen: you’re comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles. /li liExperience with value‑based selling frameworks and MEDDPICC qualification, applied to post‑sale account management and expansion. /li liExcellent communication skills: written, verbal, and in executive presentation settings. /li liStrong program management and organization skills, driving recurring cadences and touch‑points with the customer. /li liA customer‑first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially. /li liComfort operating in a fast‑moving, early‑stage environment where the playbook is still being written. /li /ul h3It Is a Plus If /h3 ul liFamiliarity with Kubernetes, Crossplane, Terraform, or cloud‑native infrastructure concepts. /li liExperience with usage‑based or consumption pricing models. /li liPrior experience at a Series A/B infrastructure or developer tools company. /li liEstablished relationships within the platform engineering or cloud architecture community. /li /ul h3Why Upbound? /h3 pAt Upbound, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product‑led company embracing usage‑based models. If you're excited to build from the ground up, work with cutting‑edge cloud technologies, and directly impact how revenue is generated and scaled—this is your seat at the table. /p h3About Upbound /h3 pUpbound is pioneering infrastructure platforms for the Agentic AI Era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes—based on Kubernetes and Crossplane—to provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open‑source framework for building cloud‑native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit /p /p #J-18808-Ljbffr

Fortinet is seeking a Major Account Manager, Enterprise to drive business opportunities and manage sales processes in Madrid, Spain. Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto. The ideal candidate will have a proven ability to sell to Fortune 2000 companies and a strong track record of quota achievement. This role offers a unique opportunity to contribute to a pioneering cybersecurity company focused on making an impact for over 660,000 customers worldwide. xcskxlj We support a diverse work environment and provide an attractive Total Rewards package. #J-18808-Ljbffr

Telefónica, S.A. Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. en Madrid busca un profesional en Digital Forensics & Incident Response para liderar la detección de ciberataques y coordinar operaciones globales. Se requieren más de 10 años de experiencia en ciberseguridad y habilidades en gestión de incidentes complejos. Los candidatos deben poseer una titulación universitaria, un máster en ciberseguridad y tener certificaciones relevantes. Se ofrecen medidas de conciliación, teletrabajo híbrido y un entorno de trabajo dinámico. xcskxlj #J-18808-Ljbffr Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

Experteer Overview As an Account Manager at Leo Burnett, you drive integrated campaigns across TV, radio, digital and social, serving as the bridge between client teams and the agency. You ensure brand consistency and deliver creative work aligned with business goals. You’ll coordinate cross-functional teams, manage timelines and budgets, and monitor results to drive improvements. This role sits at the heart of client growth and brand storytelling within a globally recognized creative network. Compensaciones / Beneficios • Build and maintain strong relationships with client marketing teams • Lead development and execution of integrated communication strategies • Translate client needs into actionable creative briefs • Coordinate cross-functional teams (creative, strategy, production, digital, etc.) • Ensure consistency and quality across all touchpoints • Manage timelines, workflows, and multiple projects • Oversee budgets, financial control, and billing processes • Monitor campaign performance and propose improvements • Provide strategic and creative input to enhance brand communication Responsabilidades • Bachelor's Degree in Advertising, Marketing, Economics or similar • 6 - 8 years of account management experience in a creative or integrated agency • Experience on 360º campaigns (TV, radio, digital, social) • Strong understanding of branding, communication, and creative processes • Client-oriented profile with strong project management skills Requisitos principales • Flexible Benefits (Coverflex) • Growth opportunities with local and global training • Free online training via Marcel, LinkedIn Learning, Udemy • Partner certifications (Meta, Google, Amazon) • Work from anywhere with #WorkYourWorld program • Generous holidays package and flexible work arrangements

InfraDeutschland is seeking a motivated sales professional to manage a pipeline of origination leads in a fast-paced environment. ¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación. The role requires exceptional negotiation and communication skills, along with a Bachelor's degree or equivalent experience. The successful candidate will work closely with prospective clients to build relationships and achieve targets. xcskxlj The company offers a competitive compensation package, including salary and commissions, and values entrepreneurial and collaborative team spirits. #J-18808-Ljbffr

Experteer Overview As Regional Partnership Account Manager, you will build and nurture partner networks to drive regional growth and mutual value. You will align partner initiatives with ESW’s commercial goals and provide ongoing enablement, insights, and collaboration with cross-functional teams. You’ll manage performance metrics, conduct business reviews, and lead joint marketing and sales enablement efforts. This role offers exposure to a global, product-driven environment with a focus on strategic partnerships and market expansion. Compensaciones / Beneficios • Identify and recruit new partners to expand the regional network • Develop and execute partner engagement and growth strategies • Maintain strong relationships with existing partners and serve as main point of contact • Ensure alignment between partners and ESW’s commercial goals • Track, analyze, and report partner performance metrics and insights • Conduct regular business reviews with partners to identify improvements • Collaborate with partners on joint marketing, sales enablement, and co-branded initiatives • Facilitate partner training and resources to improve product knowledge • Stay informed on industry trends and regional dynamics to refine strategies • Collaborate with internal teams (sales, marketing, product) for successful execution of initiatives • Share partner feedback to inform product and service enhancements • Maintain accurate CRM records of partner interactions and outcomes • Prepare and present progress reports to senior management Responsabilidades • 1–3 years in partnerships, sales, account management, or business development in ecommerce or PSP companies • Fluent English and French capable of leading meetings • Excellent communication and interpersonal skills • Strong organizational skills to manage multiple tasks in a fast-paced environment • Comfort with data and willingness to develop analytical/problem-solving abilities • Proactive, eager to learn, and able to work independently or in a team Requisitos principales • direct hire with product company • flexible retribution options (meal vouchers, transport tickets, kindergarten support, health insurance) • career development and annual salary reviews with performance bonus • international environment with multilingual exposure • home office budget for workspace setup • employee assistance program with therapy and counselling

Responsibilities Dé el siguiente paso en su carrera profesional ahora: desplácese hacia abajo para leer la descripción completa del puesto y envíe su solicitud. • Manage & coach the Customer Care team, • Lead the Spanish Care team on a daily basis to drive performance., • Ensure 1to1, performance reviews and other meetings with the Spanish Care Team., • Ensure tickets review with the Spanish Care team., • Provide coaching and support to the team when needed., • Monitor and analyze KPIs (CSAT, average reply time, average number of replies) to ensure quality., • Guarantee high responsiveness and service quality for tickets to thrive for excellence., • Participate in tickets handling with the team and merchants calls (around 20% of your time)., • Be responsible for escalations from our merchants via calls and meetings., • Create ad-hoc strategic planning with merchants without an Account Manager., • Implement and update structured workflows / processes to manage Care requests efficiently., • Ensure streamlined communication with merchants in Care remit., • Align with the Account Management team to ensure a seamless experience for merchants., • Work closely with operations & product teams to ensure merchant feedback leads to meaningful improvements. Requirements • 3+ years of experience in a client-facing role and 1+ year managing a team., • Exceptional organizational & time management skills., • Demonstrated ability to work in a team., • Strong stakeholder management capabilities., • Analytical mindset., • Customer ultra-centricity., • Native Spanish speaker and fluent English speaker. xcskxlj, • Be 100% in line with the Bigblue values. #J-18808-Ljbffr

pSavior Artigos Texteis Lda in Madrid is seeking Polish-speaking Customer Service Advisors to support an e-commerce site-search technology company. You will help online store owners set up, configure, and troubleshoot search and product‑recommendation tools, based in Madrid. /ppThe role offers a competitive monthly salary plus performance bonuses, plus a full relocation package from abroad and ongoing training with genuine career growth opportunities within an international company. /p #J-18808-Ljbffr

Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!Job DescriptionYour CareerThe Territory Account Executive is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you’re responsible for leading and driving sales engagements. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention.You’ll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a go-getter mentality to win business and market share by actively displacing competing technologies.Your ImpactAs a Territory Account Executive you will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer.Bring your experience and consultative selling skills to initiate long-standing relationships with prospective customers and executive sponsors.Your focus will be to create and implement strategic account plans focused on attaining enterprise-wide deployments.Understanding of the strategic competitive landscape and customer needs so you can effectively position Palo Alto Networks.Engage a programmatic approach to demand to generate, develop, and expand your territory.Leverage prospect stories to create a compelling value proposition with insights into value for that specific account.Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services.Travel as necessary within your territory, and to company-wide meetings.QualificationsYour ExperienceExperience and knowledge of Saa S-based architectures, ideally in a networking and/or security context; awareness of SASE technology is preferred.Experience cultivating mutually beneficial relationships with our channel partners to bring a channel-centric go-to-market approach for our customers.Have and able to lead all aspects of the sales cycle with the ability to uncover, qualify, develop, and close new, white-space territories and accounts.Possess a successful track record selling complex solutions.Excellent time management skills, and work with high levels of autonomy and self-direction.Highly competitive, ramp quickly, extremely adaptive, and pride yourself on exceeding production goals.Active security clearance.Additional InformationThe TeamPalo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers and help them understand how our products can protect their environments. This is where our sales teams come in. Our sales team members work together with large organizations to keep their digital information safe. Our passionate sales teams educate, inspire, and empower our potential clients.As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won’t find someone at Palo Alto Networks that isn’t committed to your success – with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyber threats. You’re an amazing sales person – you’re just looking for something more substantial and challenging as your next step.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Seniority levelAssociateEmployment typeFull-timeJob functionIndustries: Computer and Network Security

A leading software company located in Barcelona is seeking an experienced Account Manager. The role involves retaining revenue, identifying upsell opportunities, and ensuring customer satisfaction. The ideal candidate has over 2 years in SaaS or B2B environments, possesses strong communication skills, and is comfortable with data. With an attractive compensation of 45,000 to 50,000 EUR annually, this position offers a dynamic work environment and opportunities for growth.#J-18808-Ljbffr

As a German-speaking Customer Support Specialist, you will play a key role in supporting our professional financial market clients and prospects. Responsibilities /h3 ul liDeliver high-quality customer support and user training to banks, asset managers, and Infront's direct clients via telephone, em

ppWe are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands‑on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. /p pAt Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them. /p h3What You’ll Do: /h3 ul liAdvise on technical support and product adoption for customers in line with pre‑sales, post‑sales and the renewal processes /li liAnalyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. /li liBe the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements /li liParticipate and prepare for Monthly and Quarterly Business Reviews with customers /li liCollaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products /li liContinuously evolve best practice to technical product adoption and customer success /li /ul h3Who You Are: /h3 ul liSomeone with a solid technical grounding and hands‑on experience of IT Operations /li liConfident in your hands on experience AWS, Azure or GCP /li liComfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. /li liSkilled in using CI/CD tools e.g. Jenkins, Gitlab etc. /liliKnowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. /li liAble to sit up to 4 hours, traveling to and from client sites /li liAble to travel via auto, train or air up to 30% of the time /li liPrevious experience working as a TAM supporting mid‑market and/or Enterprise customers in the cloud space /li liExperienced using Datadog and/or other cloud monitoring tools /li /ul pDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. /p h3Benefits and Growth: /h3 ul liBest‑in‑breed onboarding /li liGenerous global benefits /li liIntra‑departmental mentor and buddy program for in‑house networking /li liNew hire stock equity (RSUs) and employee stock purchase plan (ESPP) /li liContinuous professional development, product training, and career pathing /li liAn inclusive company culture, able to join our Community Guilds and Inclusion Talks /li /ul pBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. /p h3About Datadog: /h3 pDatadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. /p h3Equal Opportunity at Datadog: /h3 pDatadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. /p /p #J-18808-Ljbffr

ppRoc360 is a leading US FinTech company headquartered in New York City, dedicated to servicing the $43 trillion US residential real estate sector. Founded in 2014, we facilitate billions of dollars in loans annually, empowering investors across the US. /ppOur Madrid operations provide critical, high-impact support to the US business. We are currently recruiting motivated, entry-level professionals and recent graduates to join our fast-growing team in Spain. /ph3The Role: What You Will Do: /h3ulliOrder Management: Oversee the end-to-end process of property appraisal orders across the US. /liliVendor Negotiation: Identify, engage, and negotiate competitive fees and timelines with top-tier American appraisers. /liliStakeholder Communication: Act as the primary liaison between US lenders, borrowers, and appraisers. /liliQuality Control: Validate completed appraisals, ensuring top-notch quality before financial deployment. /li /ulh3Candidate Profile: Who Are We Looking For? /h3ulliEducation: Recently completed Undergraduate or Master’s degree (ideally in Finance, Business, Economics, Real Estate, or related fields) with a strong academic record. /liliExperience: 1 to 2 years of professional work experience (including relevant internships). /liliLanguages: 100% Fluent in English. All professional duties, meetings, and written communication are executed exclusively in English with our US offices. /liliSkills: A proactive problem-solver, results-oriented, with a strong interest in real estate and global macroeconomic trends. /li /ulh3What We Offer: /h3ulliGlobal Exposure: Work daily with the teams in New York and across 4 continents. /liliFast-Track Growth: Deep-dive training into the US financial and real estate markets. /liliLocal Hub: Join a young, dynamic, and highly collaborative team right here in Madrid. /li /ulh3How to Apply: /h3pAre you ready to take your career international? /ppSend your CV in English to: /p /p #J-18808-Ljbffr

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, Scuffers and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. About the role As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success. Build a genuine, long-term partnership • Build and maintain strong relationships with merchants in your portfolio, • Support the various stakeholders in their day-to-day use of the Bigblue service, • Be a trusted advisor and a business advocate for our merchants Grow hand-in-hand • Contribute to our merchant’s strategic development and identify metrics that drive growth, • Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment, • Identify new opportunities and upsell, • Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations, • Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue, • Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes) Requirements • Min 2+ year of experience in a CSM/Account Management/Sales position, • Hustling multi-tasker and thrive in a fast‑paced environment, • Not afraid of operational day‑to‑day, • Problem‑solver, • Excellent interpersonal skills, • Passion about digital and making life simpler with technology, • Challengers: you like solving new problems and are never settling for how something ‘has always been done’, • High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future., • Founders‑led company with an innovative, caring culture., • Fast‑growing scale‑up: Join a well‑funded, early‑stage company where your work will have immediate and visible results., • International environment: Work across Paris, Madrid, London, and our European warehouse network., • 110€ per month for restaurants and delivery. 15€ per month for public transport., • MacBook or any setup you need — your choice of equipment to do your best work., • 100% health insurance coverage with Benefiz. Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. xcskxlj Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. #J-18808-Ljbffr

At Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets. ¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación. For 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Over time, we have expanded our foundation by bringing together companies with more than 75 years of combined market experience and trust. All these years on, we're still building. Opening our new Madrid office this summer marks an exciting next chapter, and we're growing our team in order to write it. Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions, that our users depend on every day. Today, we are one of Europe’s leading providers of market data and financial software, helping professionals navigate markets with confidence and speed. As a German-speaking Customer Support Specialist, you will play a key role in supporting our professional financial market clients and prospects. In this dynamic and rewarding position, you will leverage your customer service expertise, technical aptitude, and interest in financial markets to provide outstanding support and solutions. As you develop hands‑on expertise with our products and services, you will also have opportunities to collaborate across departments, contributing to product development initiatives, sales support activities, and a variety of cross‑functional projects. Responsibilities • Deliver high-quality customer support and user training to banks, asset managers, and Infront's direct clients via telephone, email, and support ticketing systems., • Act as the first point of contact and operational key account for assigned clients, ensuring an exceptional customer experience., • Collaborate closely with Sales and Customer Success Management teams to provide outstanding service and support to our users. Contribute to initiatives and projects within the Client Services team to improve processes and customer satisfaction., • Participate in cross‑functional projects, working with colleagues across different business areas., • Test and validate newly developed Infront product features, providing valuable feedback to support product quality and innovation., • Deliver product demonstrations, presentations, and webinars for both new and existing clients., • Provide constructive customer insights and feedback to support the continuous development and enhancement of Infront's software solutions. Ihr Profil • A degree or relevant qualification, preferably in Finance, Economics, Information Technology, or a related field., • Excellent written and verbal communication skills in both German and English., • Strong presentation and interpersonal skills, with the ability to communicate effectively with a diverse range of stakeholders., • Solid computer literacy and a strong aptitude for learning new technologies and systems., • An analytical mindset with a proactive and solution-oriented approach to problem-solving., • The ability to work effectively under pressure and manage multiple priorities in a fast-paced environment., • A genuine interest in financial markets and a strong willingness to continuously learn and develop new skills., • The ability to work independently while also collaborating effectively as part of a team., • A proactive attitude, with a willingness to take ownership, demonstrate initiative, and assume responsibility., • A passion for innovative technology and delivering exceptional customer experiences., • Previous experience in financial markets or within a fintech environment would be considered a strong advantage. Our offer Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families. Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge. Remote work: Enjoy the opportunity to work two days a week from home, with flexible working hours where possible. You may also request to work up to four weeks per year from a different location. Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team. Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact. Our offices: Work from Europe’s leading financial centres and be at the heart of where finance happens. Additional notes • All candidates selected for employment are subject to Pre-Employment Screening. This process includes professional reference and background checks conducted by our third-party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace. xcskxlj, • We kindly ask that you submit your CV in English. #J-18808-Ljbffr

Adyen is looking for a proactive Account Manager in Madrid. ¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar". The role focuses on building strong customer relationships and driving commercial success. You'll manage international merchants across various industries and projects, helping them navigate the global payments landscape. The ideal candidate has 5+ years of experience in account management, is fluent in Spanish and English, and enjoys working in a collaborative environment. xcskxlj This position offers a hybrid workplace to facilitate in-person collaboration. #J-18808-Ljbffr

pulliCompensation: EUR 200,000 - EUR 220,000 - yearly /li /ulh3Company Description /h3pNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. /ph3Job Description /h3pThe Enterprise Account Manager will be responsible for generating new business sales revenue. This will be achieved through account planning, territory planning, working with Nexthink partners, using business development techniques and field-based sales activities. /ppbYour role /b /pulliAchieve sales goals and targets for assigned territory on a quarterly and annual basis by: /liliDeveloping a sales strategy in the territory with a target prospect list and a regional sales plan. /liliDevelop a regional strategy and plan to leverage Nexthink partners /liliDeveloping marketing plans with the marketing team to drive revenue growth and pipeline /liliTaking a consultative approach with customers by understanding their existing challenges and future strategies to drive the Nexthink solution within the marketplace. /liliProspect qualification and the development of new sales opportunities and ongoing revenue growth /liliOngoing account management to ensure customer satisfaction /li /ulh3Qualifications /h3ulliNew business sales focus /liliPrevious sales experience gained within software or solution sales organizations /liliDemonstrable track record of achieving sales goals /liliBachelor's Degree or equivalent /liliWillingness to Travel /li /ulh3Additional Information /h3pWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. /ppWith over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. /ph3Benefits /h3ulliPermanent Contract and a competitive compensation package. /liliAmazing centrally located offices near the Bernabeu Stadium. /liliPrivate Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. /liliHybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. /liliFlexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. /liliUp to 25 EUR per month for a gym subscription. /liliFlexible compensation plan for childcare public transportation. /liliReimbursement of up to 50% of the cost of English Spanish classes. /liliRegular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! /liliBonuses for referring successful hires after three months of continuous employment. /liliWe offer a relocation package to people who are coming from another country. /li /ulpPlease note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner. Salary range is based on OTE (50:50 split). This is a guideline figure and candidates' salary needs and experience will be taken into consideration. /p /p #J-18808-Ljbffr