Front Office Agent
hace 14 horas
Estepona
Key Responsibilities Guest Check-In/Out: Handle guest check-in and check-out efficiently and professionally. Guest Service: Provide information, answer inquiries, and assist guests with any special requests. Reservations: Manage bookings, cancellations, and room allocations accurately. Cash Handling: Process payments, issue invoices, and handle cash or card transactions securely. Coordination: Communicate effectively with housekeeping and other departments to ensure smooth guest experiences. Standards & Compliance: Maintain reception area presentation and follow hotel policies, safety, and confidentiality standards. Qualifications & Experience • Proven experience in a relevant position preferably in a 5* resort or hotel environment., • Fluency in English., • Fluency in a second language (Russian, German, French)., • Computer Literacy and knowledge of Hospitality software (Opera, Fidelio)., • Degree/Diploma in Hospitality/Tourism., • Strong communicative, interpersonal, managerial & problem-solving skills. What we offer Team: Becoming a member of an organization that cares about its people, the environment, and the local communities. Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement. Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training.