24 Best de quality Jobs in San Roque (enero 2026)

Operations Manager

hace 1 día

San Roque

About The Role As Operations Manager at Polo Valley, you will be responsible for the end-to-end daily operation of the club: making sure every department runs smoothly, internal processes are respected, and every client experience reflects the standards of a high-end, owner-led project. This is a hands-on leadership role for someone proactive, structured, and calm under pressure, a person who loves systems, people, and excellence in equal measure. You will work closely with the CEO to implement processes, manage teams, and continuously raise the standard across the business: from hospitality and horse operations to events, HR and grounds. Key Responsibilities Operational Leadership • Oversee the smooth day-to-day running of all departments (hospitality, stables, grounds, events, etc.), • Ensure clear coordination between teams and consistent communication across departments, • Anticipate issues and prevent last-minute crises through planning and discipline, • Lead weekly operations meetings, set priorities, and ensure follow-through on action points. Process & Systems Implementation • Create, implement and maintain Standard Operating Procedures (SOPs) across all key areas., • Train team members on protocols and ensure they are understood, followed, and regularly updated., • Detect inefficiencies and introduce practical, scalable systems that improve consistency and quality. HR Management • Oversee team structure, scheduling, and staffing needs for all operational departments., • Manage recruitment, onboarding, performance reviews, staff development and, where necessary, dismissals, in coordination with the HR & Admin Assistant., • Handle conflict resolution, disciplinary procedures, and uphold internal policy standards., • Foster a high-performance, values-driven culture based on respect, responsibility and teamwork. Client Experience & Service Delivery • Ensure all client-facing details (facilities, service, timing, communication) meet Polo Valley’s standards., • Work closely with front-of-house and hospitality teams to maintain a seamless guest journey across all touchpoints., • Support and oversee the operational delivery of polo programmes, events, tournaments, VIP visits and private experiences. Reporting & Accountability • Provide weekly operational reports and updates to the Managing Director/CEO. Ideal Candidate Profile • 3–7 years of experience in hospitality operations, property/lifestyle management, or high-end resort/club environments., • Strong leadership and people management skills; confortable handling HR responsibilities., • Excellent organisational skills and a highly structured, systems-driven approach., • Comfortable balancing strategic oversight with hands-on problem solving., • Clear communicator with fluency in English & Spanish., • Calm under pressure, solutions-focused, and committed to high standards. What We Offer • A competitive salary tailored to experience and responsibility., • Opportunity to work in one of Europe’s most unique lifestyle environments., • Close collaboration with leadership and exposure to business-wide strategy., • Clear career growth potential as the business expands., • A dynamic, ambitious, and values-led team. To Apply: Please send your CV and a short cover email to with the subject line: Operations Manager Application - Polo Valley

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