IT Operations Specialist
hace 3 días
Barcelona
Omega CRM Consulting is looking for a IT Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies. The system lead is responsible for: • System Lifecylce / Compliance documentation, • Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing, • Service Level Agreement monitoring, • Access & identity monitoring, • Coordinating (but not performing) server and database patches, • (Audit trail &) error log monitoring, • Enhancementconfiguration changes to software, • Coordinating software management, • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure), • Performing Incident & Problem Management, • Performing System Lead GxP Assessments in coordination with Validation Manager, • Performing Change Management, • Supporting Deviation and CAPA management, • Performing frequent system performance checks, • Drive the system lifecycle management, • Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items, • Decommissioning (Retiring) systems, • Coordinating System Archiving Experience & Skills • Windows System Administration, • Windows Server Database, • Citrix, • Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc., • Experience in SAP BASIS a plus., • A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification, • Experience working with systems supporting Quality (e.g. labs and environmental monitoring) a plus, • Customer oriented, • Must be well organized, structured and methodical, • Excellent communication skills both written & verbal, • Be able to work successfully on a team, • Excellent English speaking, reading & writing skills, • Other languages such as German, Japanese, Mandarin, Spanish a plus, • Be able to present information effectively What do We offer • Permanent contract., • Flexible Schedule. We make it easy. Balance your professional and personal life., • Trainings & Certifications. Improve your skills and get the official certificate from our main partners., • Home Office., • Flexible retribution (public transport ticket, Ticket restaurant, …)., • Health insurance., • OMEGA in action. Our commitment to a better society is not just an intention. About us Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.