Buscar empleo: 40 ofertas de trabajo de Servicio al Cliente en Marratxí (septiembre 2025)

Iberostar Hotels & Resorts

Director of Strategic Account Management EMEA

hace 4 días

Palma

At Iberostar we are looking for a Director of Strategic Account Management EMEA to join our Commercial EMEA team, but before knowing more about the position, we think it's important that you learn a little about us: • We are a 100% family business (specifically, a family of more than 30,000 employees)., • We are operating in 35 countries and our headquarters is based in Palma de Mallorca., • Our values (Passion, Responsibility, Transparency, Creativity and Humility) are very important to us, all our actions are aligned with them., • We are pioneers in sustainable tourism (Check out our Wave of Change movement to learn more). If this sounds interesting to you... maybe this is your place! :) Reporting to the VP Commercial & Sales EMEA your main mission will be to manage the Strategic Accounts team and to be responsible for the company’s most important global accounts in key European markets. Job Location: based in our headquarters in Palma de Mallorca, Spain. ✔️What will your day-to-day work be like? You will drive revenue and growth by focusing on these key areas: • Leading strategic accounts: You will lead and support a team responsible for managing and growing relationships with the most key strategic accounts., • Driving sales and distribution: Identifying new client opportunities and managing the global distribution for European accounts., • Managing budget and performance: You will track and analyze team performance against goals, making adjustments as needed to ensure budget targets are met for each hotel. 🔎Who is the ideal person for this position? The successful candidate will have a blend of leadership, commercial, and analytical skills: • Leadership & Management: You must be able to lead and mentor a team of nine, guiding them toward achieving strategic goals., • Strategic & Commercial Acumen: You should be a skilled negotiator, capable of developing and executing strategies for managing large, complex accounts. You must also have a knack for identifying new business opportunities and a deep knowledge of the tourism industry., • Analytical & Financial Skills: The role requires a strong ability to track performance, analyze data, and manage budgets to ensure targets are met. You should be able to make informed decisions and propose solutions based on data., • Communication & Negotiation: Excellent communication skills are essential for both leading a team and negotiating with major clients., • Problem-Solving & Creativity: You'll need to be proactive and creative in solving problems and overcoming challenges., • Organizational Skills: The ability to be highly organized and manage multiple priorities is key., • Bilingual: High proficiency in both English and Spanish is mandatory. German is a plus. Desirable Requirements: • Education in Tourism or Business Administration (ADE) is a plus., • Willingness to travel: the role will involve up to 20% annual travel ⭐ Our Proposal For You: You will work in a stimulating, inspiring, multicultural and innovative environment, committed to people, values and a responsible tourism model; working on diverse projects and high-impact solutions for transformation at all levels of the organization. • Full-time permanent contract., • A competitive compensation package, with attractive benefits and being part of our Iberostar Vitality wellness program., • Flexible working hours and telecommuting, in accordance with our work-life balance policy., • Progression within the company: a variety of opportunities and projects that will allow you to develop your potential and grow professionally every day. In addition to having access to our Iberostar Campus e-Learning continuous training platform., • Work in an inspiring environment that is committed to people, values and a responsible tourism model. Sound challenging? Sign up and we will be happy to provide you with more information. Join the #WEAREIBEROSTAR⭐ team.

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