General Manager
4 days ago
Centro, Madrid
About Riela: Riela is building contemporary bathhouses across Europe. Our first unit opened in Justicia, Madrid in Q4 2025, blending architecture, wellness, and hospitality into a refined communal experience. We are now in the process of opening Riela 02 We are looking for a Manager to fully own daily operations in Riela 01 and 02 Madrid. This role is about leadership, structure, and execution. You will ensure the space runs flawlessly every day, without escalation Responsibilities Performance & reporting: • Own and operate RIELA 01 and 02 as a standalone business unit, with full responsibility for operations, team, guest experience, and unit profitability, • Track KPIs (occupancy, reviews, incidents, costs), • Send structured daily and weekly reports to HQ, • Propose improvements to operations and workflow Own the studio operations end-to-end: • Lead and manage the host team, • Set daily standards and enforce them calmly, • Oversee schedules, staffing, and coverage, • Supervise opening and closing procedures Guarantee operational excellence: • Maintain cleanliness and atmosphere at all times, • Control towels, laundry, stock, and supplier coordination, • Follow up on maintenance issues until resolved, • Anticipate problems before they appear Guest experience: • Handle incidents with composure, • Ensure every guest journey flows seamlessly, • Protect the brand standards at all times You are: • Experienced managing teams in hospitality, wellness, 5* hotels or member clubs, • Hospitality education (EHL, Les Roches, Glion, etc.), • Structured, decisive, and calm under pressure, • Detail-obsessed and operationally sharp, • Comfortable giving direction and setting boundaries, • Fluent in Spanish and English, • Flexible with hours, including weekends