Senior Service Delivery Manager
hace 2 días
Barcelona
Our company is rapidly growing and now we are looking for a Service Delivery Manager Manager to join our team of professionals. • Independently manage end-to-end delivery of IT projects, ensuring agreed scope, schedule, budget, and quality are achieved., • Engage with clients to clarify project goals, requirements, and success criteria., • Develop and maintain project plans, schedules, and budgets, selecting and applying suitable methodologies (Agile, Waterfall, or hybrid)., • Lead and coordinate project teams, including internal staff, contractors, and vendors, to deliver agreed outcomes on time and within budget., • Identify and assess risks, issues, and dependencies; define mitigation and contingency plans, and ensure they are implemented., • Monitor project progress against plan and provide clear, regular status reporting to stakeholders (scope, schedule, budget, risks, and issues)., • Maintain complete and up-to-date project documentation, including plans, timelines, budgets, decisions, and reports., • Ensure adherence to project budgets, schedules, quality standards, and relevant compliance or contractual requirements., • Participate in selection, onboarding, and management of vendors and contractors, tracking their performance and resolving delivery issues., • Plan and coordinate testing and quality assurance activities to confirm that deliverables meet customer requirements and acceptance criteria., • Facilitate effective communication and collaboration between business, IT, and vendor teams, resolving conflicts and misalignment where needed., • Completed university degree in Information Technology, Business Informatics, Engineering, or a related field., • 3+ years of experience managing complex IT projects., • Proven experience managing end‑to‑end IT project delivery, including scope, timelines, risks, and dependencies., • Strong experience in stakeholder management, with the ability to work effectively with internal and external stakeholders at all levels., • Hands‑on experience working with both Agile and Waterfall project management methodologies., • Experience in project resource management, including planning, allocation, coordination, and tracking of project resources and efforts., • Clear ownership and accountability for project delivery goals and KPIs, including timelines and quality., • Ability to manage multiple projects in parallel while maintaining structure, prioritization, and focus., • Solution‑oriented, proactive mindset with demonstrated project leadership skills., • Excellent verbal and written communication skills., • Fluent English (professional working proficiency)., • Experience delivering projects in the Life Sciences / Healthcare domain., • Experience managing projects in Data & AI environments, such as:, • data platforms or data factories;, • Experience with infrastructure or IT foundation projects, for example:, • Microsoft infrastructure;, • cloud or hybrid environments., • Good understanding of technical terminology, enabling effective communication with engineering and technical teams., • Experience working in international, distributed, or cross‑functional teams., • PMP or equivalent certification., • Ideally Georgian or Spanish and Catalan depending on hiring location, • Attractive social benefits package, • 25 holiday days per year, • Opportunities of career development and the opportunity to shape the company's future., • An employee-centric culture directly inspired by employee feedback - your voice is heard, and your perspective encouraged., • Different training programs to support your personal and professional development., • Work in a fast-growing, international company., • Friendly atmosphere and supportive Management team. #J-18808-Ljbffr
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