Customer Success Manager
12 hours ago
Paris
Customer Success Manager CSC, Paris Full Time, Monday to Friday - 9am - 6pm Hybrid We are looking for an ambitious Customer Success Manager to join our growing team in France who will strengthen relationships with C-Level contacts and key decision makers across our important customer base. The job involves relationship management, handling client issues as they arise, and strategically partnering with important decision makers. This position requires extensive client contact via phone, email and face to face meetings. The role would suit someone who understands the value of long-term relationships and who passionately helps us drive growth across our client base. Our company is made up of caring and dedicated people working together to make a positive impact globally and locally. Driven by service excellence, community engagement, and continuous improvement, at CSC we are the “business behind the business®.” To learn more about our clients and their CSC experience, and to discover our DBS (Digital Brand Services) division, visit our page ___ → Clients tab or the Client Testimonials section! CSC offers competitive and attractive benefits. In this role you will: • Build relationships with C-Level Executives / Key decision makers, • Manage customer relationships and address potential issues as they arise, • Handle budget, contractual, RFI/RFP discussions and retention activities, • Drive growth in assigned accounts through lead identification and close collaboration with the sales team, • Increase domain name registrations through providing strategic guidance, • Work on client briefs, hold client meetings, and telephone calls, • Develop effective client presentations, • Partner closely with our Service and Sales teams and where applicable Brand Protection team on the account What skills do you need? • Must be fluent in both English and French, • An energetic and enthusiastic willingness to assist customers, • Excellent analytical and problem-solving skills, • An interest in working with a variety of internal and external stakeholders, • The ability to think strategically to meet the clients’ needs, • Effective communication and organizational skills Why work with CSC? We’re always looking ahead, finding ways to improve and anticipate the future needs of our clients. Curiosity fuels our innovation, and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years. CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. Our more than 8,000 colleagues around the globe are empowered to bring the right solutions to market to meet client demand. · CSC is a great place to work with smart and dedicated people. We’ve been voted a Top Workplace every year since 2006 and are a National Top Workplace in the U.S. for the second consecutive year and Best Place to Work in India. · We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals. · Employees are eligible for an annual success-sharing bonus or commission plans based on role and individual performance. · CSC offers excellent benefits, including medical, dental, and life insurance, flexible spending and health savings accounts. · Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. · We offer flexible schedules and remote options for available positions. It’s an exciting time for us in terms of growth and expansion. · We strive to boost the power of our diversity by ensuring that all our colleagues feel a sense of belonging. Our Strategic Equality Alliance fosters a culture of inclusion regardless of race, ethnicity, religion, gender identity, or sexual orientation. It provides networking, learning, and development opportunities through our employee resource groups. · CSC Gives Back, our philanthropic program, is committed to making the communities in which we live and work better off tomorrow than they are today. About us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
Page 5