Business Support Manager

The Creative Event team is comprised of dedicated professionals and skilled project support managers who will be working across geographies and businesses to create, plan and execute meetings/events that achieve business goals. The project support manager will be responsible for developing relationships with internal and external business partners, supporting event project requirements and collaborating with the team to support and take ownership for client, internal and training related events as assigned from time to time. The role requires experience working with cross cultural teams and stakeholders across geographies and time-zones to support the delivery of high-quality events. Some of the key responsibilities in the role: - Support delivery of best-in-class events covering an assigned portfolio across Citi businesses. Responsibilities include coordination and support for the complete events lifecycle – from planning, logistics and execution, onsite event support and delivery, and subsequent event closing as per guidelines. - In liaison with Event Project Managers, independently execute all assigned projects including venue logistics, accommodation, F&B, transport, audio visual equipment, printing, design, entertainment, etc. - Coordinate with external partners and vendors to source the most appropriate venues or services, negotiate best possible rates, communicate requirements, review contracts and manage/ support events including onsite execution and delivery. - Take an active and collaborative role in the wider project team including with business partners, supporting regular meetings, ensuring clear communication and identifying methods to improve results. - Manage the administrative process including ensuring payment of invoices, and finalising required audit-ready documentation. - Support client communication with the development of registration websites working with the web team, review content to ensure accuracy and regular reporting on progress. - Support all Citi Operating Expense Governance Policy initiatives, event risk evaluation’s; reconcile program invoices and event final cost reporting. - Adhere to policies for safeguarding the firm's reputation, its clients and assets, by managing compliance, rules and regulations and adhering to Policy. Escalating, managing and reporting control issues with transparency and helping to create accountability with those who fail to maintain these standards.

The daily duties of Compliance Officers often depend on the organisation and their speciality area. However, they are often responsible for ensuring compliance with professional standards and internal standards and their main duties and responsibilities include: - Performing routine risk assessments to help organisations understand compliance risk, scope and significance. - Monitoring the organisation’s compliance with regulations and internal policies to ensure they are up to date with the relevant laws. - Educating employees on compliance regulations and the impact of non-compliance on the organisation. - Recording their findings properly and following up with management to ensure the issues are rectified. - Reviewing marketing materials, websites and presentations to ensure compliance with regulations. - Assisting in the gathering of information internally in response to requests by regulatory organisations. - Performing administrative tasks such as file creation and maintaining files of ongoing projects. - Collaborating with management from other departments to ensure compliance and investigating irregularities. Administrators are responsible for keeping office documents organised and they perform a range of tasks to support the staff they work with. Their duties typically include: - Dealing with incoming and outgoing correspondence. - Data entry, retrieval and database maintenance. - Filing and archiving. - Creating and managing documents, spreadsheets and presentations. - Compiling reports. - Managing diaries for team members. - Scheduling meetings, taking minutes and arranging conferences and events. - Speaking to customers and clients to answer queries and resolve issues.

As a customer service manager, you'll make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service throughout the organisation you work for. You'll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business. As a customer service manager, you'll need to: - provide help to customers using your organisation's products or services. - Communicate courteously with customers by telephone, email, letter and face-to-face. - Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. - Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill. - Issue refunds or compensation to customers. - Keep accurate records of discussions or correspondence with customers. - Analyse statistics or other data to determine the level of customer service your organisation is providing. - Produce written information for customers, often involving the use of computer packages and software. - Write reports and analyse the customer service that your organisation provides. - Develop feedback or complaints procedures for customers to use. - Improve customer service procedures, policies and standards for your organisation or department. - Meet with other managers to discuss possible improvements to customer service. - Manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resources. - Train staff to deliver a high standard of customer service. - Lead or supervise a team of customer service staff. - Learn about your organisation's products or services and keep up to date with changes. - Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

We’re looking for a super-personable Business Development Manager to join our team. This is an absolutely perfect role for someone who loves meeting new people, and who’s a master in the art of initiating and nurturing strong business relationships, as well as negotiating and closing deals both big and small. You will be responsible for developing a pipeline of qualified leads, sourcing and onboarding new venues and vendors, and managing relationships with existing partners. The Business Development Manager position is a crucial part of our management team, and our dream candidate must possess strong multi-tasking and cross-collaborative skills. This position presents a great opportunity for fast and exceedingly rewarding professional growth. Job Responsibilities: Develop a pipeline of qualified leads through networking and marketing activities. Source, onboard, and draft and execute contracts for new event venues and vendors, and manage relationships and listings data for existing venues and vendors. Curate five-star experiences for our corporate event customers. Employ solid prospecting skills to identify new vendors and venues, and key decision makers. Hone the company’s sales strategy and business development plan, and hatch digital marketing and advertising strategies to boost sales. Generate product marketing and sales pitch decks to grow sales. Effectively collaborate and communicate with sales managers and the Operations, Accounting, and Tech Support teams. Settle any and all customer complaints through investigations with Operations team, and develop solutions to satisfy customers. Submit end-of-week progress reports to company CEO that detail the week’s activities, results, and plans.

Oita, Japanese Restaurant in Wood Green is recruiting experienced and professional Restaurant Floor Manager to assists in coordinating all Front of House operations. Position for 48 hours a week including all weekends. Skills required: - Currently working at Restaurant Management level - experienced in a fast-paced and high-volume restaurant - Have a good understanding of business operations - great customer service - excellent communication skills - problem solving - clean and organised - hard working and humble Rewards: - 28 holidays - 2 days off - 30% Discount on food when dining with friends or family - Meals on Duty - Job training and excellent internal growth opportunities - Flexible Schedules - 30% Discount at Green Rooms Hotel

We’re looking to recruit a brilliant Restaurant Manager to join the Darwin Brasserie team at Sky Garden. Darwin is our rooftop all-day restaurant inspired by the very best of British. Laid-back but luxe, the space is inspired by nature and understated décor which allows the food – and incredible view – to do the talking! The ideal candidate must have experience as Restaurant Manager or Team Leader within a similar quality led, high volume, fast paced dining environment and be used to dealing with high volumes of guests. You’ll need to be smart in all senses, charismatic, engaging and able to lead a team of up to 75 staff. We're a very busy restaurant - this role is not for everyone.

Floor Manager - Berenjak Borough Salary - Up to £42000 per year Schedule - Full Time Experience - Previous experience in a quality restaurant Berenjak Borough are seeking a Floor Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Floor Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Berenjak, the Iranian restaurant from Kian Samyani and JKS Restaurants. Our Borough Market restaurant follows Berenjak’s first site, which opened in Soho in 2018 and was awarded a Michelin Bib Gourmand in 2019. Berenjak Borough offers an expanded menu that includes several new homestyle Iranian dishes, alongside all the signature Berenjak classics. Just as the original Berenjak introduced diners to the flavours of Tehran’s hole-in-the-wall eateries, the new restaurant brings the classic charcoal-grilled kebabs, such as the minced lamb koodibeh and poussin jujeh tond, for which Berenjak is best known. Many of the signature mazeh small plates from our Soho restaurant also make the jump to Borough, including the black chickpea hummus, the Panir Sabzi (Persian feta with radish, fresh herbs, and nuts), and the taftoon clay-baked sourdough seeded flatbread. The Role As Floor Manager, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. As Floor Manager, you will be responsible for: Welcoming and attending to guests with an exceptional level of care and service, ensuring that they leave with a positive and memorable experience; Overseeing the waiting staff to ensure the smooth running of all sections; Inspiring, motivating and training waiting staff to deliver the highest levels of service; Carrying out all opening and closing procedures. The successful Floor Manager will have: Previous experience as a Floor Manager or Restaurant Supervisor ready to take on more responsibility; Warm and welcoming persona, along with a hands-on approach to work and impeccable attention to detail; Proven ability to lead, train and inspire a team; Passion for hospitality and a good knowledge of food and beverage;

As a Logistics Manager at Novus Era Ltd, you will be critical in orchestrating the end-to-end supply chain process. Your mission is to ensure the seamless flow of goods from suppliers to customers while driving cost efficiency, maintaining service excellence, and adhering to industry standards. You will oversee logistics operations, including transportation, warehousing, and distribution, and work collaboratively across teams to deliver innovative, data-driven solutions. This role offers a dynamic environment where strategic planning, continuous improvement, and leadership are paramount to success. Key Responsibilities: 1. Logistics Planning Develop and execute strategic logistics plans to ensure efficient and timely transportation, warehousing, and distribution of goods, aligning with business objectives. 2. Supply Chain Optimization Analyze and optimize the supply chain, encompassing procurement, inventory management, and distribution, to enhance efficiency and reduce costs. 3. Transportation Management Oversee transportation operations, select cost-effective and reliable carriers, and monitor the performance of logistics partners to ensure timely deliveries. 4. Inventory Control Maintain optimal inventory levels by balancing stock availability with cost efficiency, minimizing excess inventory, and preventing stockouts. 5. Collaboration Partner with suppliers, vendors, and internal teams—including procurement, production, and sales—to ensure smooth operations across the supply chain. 6. Compliance Ensure compliance with all applicable industry regulations, safety standards, and legal requirements through meticulous documentation and regular audits. 7. Problem-Solving Address logistical challenges, such as supply chain disruptions or transportation delays, by employing innovative, proactive strategies. 8. Continuous Improvement Drive process improvements using data analysis, implementing new technologies and methods to enhance efficiency, reduce costs, and improve service quality. 9. Vendor Management Build strong relationships with vendors and service providers, negotiate favourable contracts, and ensure consistent service reliability. 10. Budget and Cost Management Monitor logistics budgets, conduct cost analyses to identify savings opportunities, and maintain quality and service standards within financial constraints. 11. Performance Monitoring Track and analyze key performance indicators (KPIs) to measure logistics efficiency, identify improvement areas, and report progress to senior management. 12. Risk Management Develop contingency plans to mitigate risks associated with supply chain disruptions, transportation issues, or other logistical challenges, ensuring business continuity. Qualifications: - Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. - Proven experience in logistics or supply chain management. - Strong analytical and problem-solving capabilities. - Excellent organizational and project management skills. - Superior communication and negotiation abilities. - Attention to detail with a focus on operational efficiency. - Expertise in cost analysis and process improvement methodologies. - Proficiency in regulatory compliance and understanding of industry standards. - Commitment to continuous learning and professional development.

We’re a laid-back, fun-loving pizza joint serving up delicious slices, cold drinks, and great vibes. Our place is all about good food and a welcoming atmosphere. We’re on the hunt for a dynamic Restaurant Manager to lead our team and keep the good times rolling. Job Overview: As the Restaurant Manager, you’ll oversee daily operations, ensuring top-notch customer service, smooth team coordination, and an all-around awesome experience. You’re a natural leader who thrives in a fast-paced environment and loves making people happy. What You’ll Do: Lead floor operations, ensuring customers have a memorable dining experience. Manage and motivate the team with clear communication and support. Handle customer concerns with a smile, keeping them coming back. Assist in hiring, training, and developing team members. Ensure the restaurant stays clean, organized, and ready for action. Oversee opening and closing tasks, maintaining operational excellence. What We’re Looking For: Previous management experience in casual dining. An upbeat, approachable attitude with a love for people and pizza. Strong communication and problem-solving skills. A team-first mindset with a hands-on leadership style. What We Offer: A fun, supportive work environment that feels like family. Flexible scheduling and growth opportunities. Competitive pay and performance-based rewards. Free pizza (of course)!

We seek an experienced and passionate General Manager to lead our cosy, neighbourhood Italian restaurant. If you have a love for authentic Italian cuisine, strong leadership skills, and a commitment to delivering exceptional customer experiences, this is the perfect opportunity for you. Join us in creating a warm, welcoming atmosphere where our local community feels right at home! Key Responsibilities: Leadership & Team Management: Oversee daily operations and ensure smooth running of the restaurant. Recruit, train, and manage a diverse team of staff, including front-of-house and kitchen personnel. Foster a positive work environment and promote teamwork and professional development. Customer Service: Maintain high standards of customer service to ensure a memorable dining experience. Handle customer inquiries, complaints, and feedback promptly and effectively. Implement strategies to enhance customer satisfaction and loyalty. Business Operations: Develop and execute operational policies and procedures. Monitor financial performance, including budgeting, forecasting, and cost control. Manage inventory, ordering, and supplier relationships to ensure quality and consistency of ingredients. Marketing & Community Engagement: Collaborate with the marketing team to create and implement promotional strategies. Build relationships with local businesses and the community to drive traffic and brand awareness. Plan and execute special events and promotions to attract and retain new customers. Compliance & Safety: Ensure compliance with health, safety, and hygiene standards. Maintain knowledge of industry trends and regulations to ensure the restaurant meets all legal requirements. Qualifications: Minimum of 3 years experience as a General Manager in a high-volume restaurant environment - with proven references Proven ability to manage all aspects of restaurant operations, including team leadership, financial management, and customer service. Excellent communication, organizational, and problem-solving skills. Ability to work flexible hours, including nights, weekends, and holidays. Passion for the hospitality industry and a commitment to delivering exceptional guest experiences. What We Offer: Competitive salary Opportunities for career growth and development. A supportive and dynamic work environment. Employee discounts on dining.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 24 restaurants in Europe (France, Monaco, England, Spain, Germany, and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Bar Assistant Manager! YOUR MISSION: - You will be part of a BIG MAMMA Bar team! - You will be managing the daily operations of the bar alongside the Bar Manager. - You will delegate tasks, coach and support the team, run services, lead briefings, onboard new team members, train the team and more! - You will participate in monthly inventory, assist with ordering and implement seasonal menu changes. - You will maintain health and safety standards and maintain cleanliness and organisation behind the bar. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, communication and leadership skills - Expert bar knowledge including classic cocktails - Previous experience as a bar supervisor/assistant bar manager in a fast paced environment - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Regular training & growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to £17.94 / hour

Supervise and mange the operation and leading the sales team