Customer Service Manager

The Creative Event team is comprised of dedicated professionals and skilled project support managers who will be working across geographies and businesses to create, plan and execute meetings/events that achieve business goals. The project support manager will be responsible for developing relationships with internal and external business partners, supporting event project requirements and collaborating with the team to support and take ownership for client, internal and training related events as assigned from time to time. The role requires experience working with cross cultural teams and stakeholders across geographies and time-zones to support the delivery of high-quality events. Some of the key responsibilities in the role: - Support delivery of best-in-class events covering an assigned portfolio across Citi businesses. Responsibilities include coordination and support for the complete events lifecycle – from planning, logistics and execution, onsite event support and delivery, and subsequent event closing as per guidelines. - In liaison with Event Project Managers, independently execute all assigned projects including venue logistics, accommodation, F&B, transport, audio visual equipment, printing, design, entertainment, etc. - Coordinate with external partners and vendors to source the most appropriate venues or services, negotiate best possible rates, communicate requirements, review contracts and manage/ support events including onsite execution and delivery. - Take an active and collaborative role in the wider project team including with business partners, supporting regular meetings, ensuring clear communication and identifying methods to improve results. - Manage the administrative process including ensuring payment of invoices, and finalising required audit-ready documentation. - Support client communication with the development of registration websites working with the web team, review content to ensure accuracy and regular reporting on progress. - Support all Citi Operating Expense Governance Policy initiatives, event risk evaluation’s; reconcile program invoices and event final cost reporting. - Adhere to policies for safeguarding the firm's reputation, its clients and assets, by managing compliance, rules and regulations and adhering to Policy. Escalating, managing and reporting control issues with transparency and helping to create accountability with those who fail to maintain these standards.

The Event Operations Manager will play a pivotal role in organising, coordinating, and executing a variety of domestic and international events, including conferences, exhibitions, and award shows. You will oversee the entire event lifecycle, from conception to delivery, managing logistics and ensuring high standards. A proven track record in successful event management in awards or exhibitions, a proactive attitude, and the ability to work autonomously are essential. You will be responsible for meticulous planning and maintaining strong stakeholder relationships to deliver impactful events. In this role, you will navigate multiple projects, ensuring stakeholders are well-informed through excellent communication skills. You will manage timelines, budgets, and deliverables efficiently, fostering key client relationships and identifying opportunities for project enhancement. Your responsibilities will include mitigating risks and keeping projects on course to meet business objectives promptly and within budget. The Event Operations Manager executes events while ensuring that all logistics requirements are carried out according to the event plans. He/She manages the event plans and works closely with other departments to ensure that all operational requirements of the events are fulfilled. He/She is detailed and resourceful, and possesses excellent problem-solving skills. He/She is able to react quickly to deviations in the event plans. He/She works in a flexible workweek, including weekends, evenings, and public holidays, and is comfortable working in both indoor and outdoor environments, depending on the nature of the events.

The daily duties of Compliance Officers often depend on the organisation and their speciality area. However, they are often responsible for ensuring compliance with professional standards and internal standards and their main duties and responsibilities include: - Performing routine risk assessments to help organisations understand compliance risk, scope and significance. - Monitoring the organisation’s compliance with regulations and internal policies to ensure they are up to date with the relevant laws. - Educating employees on compliance regulations and the impact of non-compliance on the organisation. - Recording their findings properly and following up with management to ensure the issues are rectified. - Reviewing marketing materials, websites and presentations to ensure compliance with regulations. - Assisting in the gathering of information internally in response to requests by regulatory organisations. - Performing administrative tasks such as file creation and maintaining files of ongoing projects. - Collaborating with management from other departments to ensure compliance and investigating irregularities. Administrators are responsible for keeping office documents organised and they perform a range of tasks to support the staff they work with. Their duties typically include: - Dealing with incoming and outgoing correspondence. - Data entry, retrieval and database maintenance. - Filing and archiving. - Creating and managing documents, spreadsheets and presentations. - Compiling reports. - Managing diaries for team members. - Scheduling meetings, taking minutes and arranging conferences and events. - Speaking to customers and clients to answer queries and resolve issues.

We’re looking for a super-personable Business Development Manager to join our team. This is an absolutely perfect role for someone who loves meeting new people, and who’s a master in the art of initiating and nurturing strong business relationships, as well as negotiating and closing deals both big and small. You will be responsible for developing a pipeline of qualified leads, sourcing and onboarding new venues and vendors, and managing relationships with existing partners. The Business Development Manager position is a crucial part of our management team, and our dream candidate must possess strong multi-tasking and cross-collaborative skills. This position presents a great opportunity for fast and exceedingly rewarding professional growth. Job Responsibilities: Develop a pipeline of qualified leads through networking and marketing activities. Source, onboard, and draft and execute contracts for new event venues and vendors, and manage relationships and listings data for existing venues and vendors. Curate five-star experiences for our corporate event customers. Employ solid prospecting skills to identify new vendors and venues, and key decision makers. Hone the company’s sales strategy and business development plan, and hatch digital marketing and advertising strategies to boost sales. Generate product marketing and sales pitch decks to grow sales. Effectively collaborate and communicate with sales managers and the Operations, Accounting, and Tech Support teams. Settle any and all customer complaints through investigations with Operations team, and develop solutions to satisfy customers. Submit end-of-week progress reports to company CEO that detail the week’s activities, results, and plans.

They play a key role in the success of the organization and are involved in many aspects of event planning and execution. Some of their responsibilities include: Sales planning: Working with the top management and other event leads to develop a sales plan for each event. Event strategy: Developing and implementing sales strategies. Vendor sourcing and negotiation: Sourcing and negotiating with vendors. Scheduling and supervision: Scheduling and supervising event personnel. Achieving sales targets: Achieving monthly/weekly sales targets. Upselling: Looking for upselling opportunities, such as food and beverage packages. Developing contacts: Developing contacts with relevant markets to increase sales opportunities. Answering inquiries: Answering all inquiries in a timely manner. Liaising with other departments: Liaising with other internal departments, such as finance, marketing, operations, and technical, to ensure excellent service for the client.

Forge your path in London’s Nightlife Scene. Location: London | Flexible Hours | Hybrid (Remote and On-Site) Description: Are you passionate about House music, nightlife, and making a name for yourself in the event industry? This is your opportunity to take the first step into event management and promotions with one of London’s most exclusive new clubs—a venue backed by an internationally recognised brand synonymous with luxury and unforgettable nightlife experiences. Join a high-end weekly event that’s setting the standard for quality club experiences in London nightlife music scene. If you have the hunger to succeed, the creativity to build teams, and the passion for connecting with people, this role is your chance to launch your career in one of the world’s most dynamic industries. About Us: At Rehab LDN, we are at the forefront of London’s nightlife, hosting weekly events in a premium venue that blends exclusivity, style, and cutting-edge House and disco music. Building on a 15-year legacy of successful events, this new venture represents our next step toward becoming a cornerstone brand in the nightlife industry. To achieve our vision, we need a strong team, we need you. This is more than just a job—it’s a chance to help shape a flagship project in London’s entertainment scene while forging valuable industry connections. The Role: As a Nightclub Promoter Scout & Manager, your primary role will be to recruit, manage, and grow a team of promoters to drive attendance at our events. You’ll have the freedom to experiment with recruitment strategies and define how you achieve results. Starting with guidance, existing team members, and proven promotional pathways, your role will evolve into managing a thriving network of promoters while working closely with industry professionals. Along the way, you’ll gain skills that open doors to higher leadership roles in nightlife and events, both within our team and outside. Key Responsibilities: - Recruit & Build: Identify and manage a team of promoters who align with the event’s goals. - Creative Promotion: Use social platforms, networking, and in-person outreach to find and motivate promoters who can bring quality attendees. - Support Promoters: Equip promoters with tools and guidance while monitoring their success. - Event Support: Oversee promoter attendance, guest lists, and networking on event nights. - Goals: Increase weekly attendance by +15 guests on average through your efforts, while creating a team of 20-30 promoters within 3-4 months. What We’re Looking For: We are seeking individuals who are: - Hungry for Success: Ready to thrive in London’s nightlife scene and take ownership of this opportunity. - Passionate About Nightlife: Enthusiastic about House music, nightlife culture, and building community. - Proactive & Strategic: Creative thinkers who take initiative and adapt to challenges. - Strong Communicators: Capable of building relationships and motivating others. What’s in It for You? - Professional Network: Build relationships with DJs, event organisers, and other nightlife professionals. - Hands-On Experience: Learn event management, focusing on critical skills like driving attendance and leading a team. - Path to Growth: For high performers, this role can expand into Assistant Director-level opportunities within the event. - Prestigious Opportunity: Be part of exclusive entertainment backed by an internationally recognised nightlife brand. Payment & Time Commitment: - Commission-Based Pay: Earn the following % of revenue from your team’s ticket sales—your success directly impacts your earnings. 0–25 tickets sold: Earn 25% of ticket sales. 25–35 tickets sold: Earn 30%. 35+ tickets sold: Earn 50%. Time Commitment: - 10+ hours weekly for scouting and managing promoters (flexible hours). - 5 hours attending Thursday events (non-negotiable). How to Apply: If this opportunity aligns with your passion for nightlife and ambition to thrive in the industry, we’d love to hear from you! Please submit: - Your CV - A cover letter explaining your motivation and vision for the role. And answer these questions: 1. Briefly outline any experience you have in the music industry or nightlife. 2. What excites you most about this opportunity? 3. How would you approach finding and recruiting promoters? 4. Are you confident that terms like "leader," "charismatic," and "proactive" apply to you? 5. Do you understand and are you willing to work in nightlife dynamics? 6. Are you passionate about House music and nightlife culture? 7. Are you aware that this is a commission-based role? Work Location: Hybrid remote in London EC2A

Role: Shared Services Lead (EVENT COORDINATOR) Location: Farringdon, London, and onsite at events. Reports to: KB Directors Contract Type: Fixed-term, 9 month contract, commencing Monday 3rd March 2025. Working Hours: 3 days per week until Monday 2nd June, then full-time until the end of August. Additional weekend work required during festival season with typical onsite hours from 8am to 8pm. Who We Are Krankbrother is a key force in electronic music in the UK, with extensive experience in event creative production and artist programming. Our strength is in working closely with the most innovative talent in the electronic music scene to deliver groundbreaking production values and customer experience above all else. A fully independently owned company, our shows draw sell-out crowds keen to resist the increasingly corporate nightlife scene. Role Overview As the Shared Services Lead, you play a key role in the planning and delivery of our events calendar. This role puts you right at the heart of our small and youthful team - where you’ll interact daily with senior leadership and take on significant responsibility onsite. We’re a truly independent outfit, where our founders are directly involved - offering you unique opportunities to learn and grow with us. Who You Are We’re looking for a confident, practical, and dynamic individual with leadership abilities and significant demonstrable experience in the event industry to head up all services for contractors and crew onsite. You’ll be responsible for managing a number of essential facilities, including accreditation, IT and comms, and logistical arrangements for crew. You’ll also play a key role in sourcing and onboarding temporary event staff. Role Responsibilities Managing IT and comms onsite. Recruiting temporary staff for merch, info, and other services. Working closely with the Accreditation Manager to ensure a smooth and efficient accreditation process on site. Crew/staff accommodation and logistics Liaising with the Financial Controller to ensure staff invoices are paid in a timely manner Reporting as necessary to the Event Management Office, and working with the Visitor Experience Lead and Safety, Security and Resilience Lead to resolve any issues which may arise. Essential Skills: Solid experience in event production and site management, particularly with logistics for accreditation, accommodations, IT, and crew facilities. Strong organisational and project management skills for managing multiple operational streams. Proficiency in IT and comms systems Experience recruiting and managing temporary event staff. Excellent interpersonal skills Budgeting and financial management for timely payments and cost control. Strong administrative skills for accurate reporting and documentation. Effective communication skills for coordination across teams. Skilled in documenting and reporting to senior leadership. You will need to be fully available for our summer season: 1st June-31st August 2025.

Join the Party with REHAB LDN EVENTS! Are you outgoing, motivated, and have a passion for the house music scene? We're on the hunt for energetic Nightclub Promoters to be part of our exciting weekly events in London's hottest clubs! If you like bringing big groups of people to events, having fun, and making money, you're the perfect fit! What’s in it for you? - Get VIP access to London's top clubs - Meet new people, network, and build connections - Enjoy great perks and potential bonuses - Be part of a fun, dynamic team that knows how to party! If you thrive in a fast-paced, social environment and are passionate about nightlife, we want to hear from you! REHAB is a musical project born in 2009 in Italy, that has branched out all over in Europe, and now has its home in the British Capital. It's main focus is on House Music events. Job description: As a promoter for Rehab LDN, your primary role will be to drive attendance to our events by encouraging people to purchase tickets through a unique link provided to you. This link allows us to track how many tickets you sell, ensuring you are paid accordingly and can qualify for bonuses and other benefits. In case the position interests you, you may ask for the link to your contact. Club in question: The club being currently promoted is Blue Marlin Ibiza - London, an extension of the renowned Blue Marlin club, in Ibiza, Spain. As a private members’ club, it offers a luxury music experience, combining high-end sound quality with an elegant, underground atmosphere. The venue is known for its cutting-edge sound system, architecture, and excellent service. Musical Genre: House Music. We offer the following payments for your first event with us: Direct ticket sales compensation: 0-25 tickets sold: You earn 25% of the sale price. 25-35 tickets sold: You earn 30% of the sale price. 35+ tickets sold: You earn 50% of the sale price. Ticket price: £15 Additionally, you will receive 10% of the total spending at any table booked through your promotion. Perks: Free guest list entry for 3-5 people at each event. The more tickets you sell and people you bring to the club, the higher your future payment rates and rewards. We aim to support and grow with our promoters across all events! Dresscode (for all): Men: jeans (no sportswear) Women: dress / skirt & top Requirements Proactive and enthusiastic Verbal communication skills Capability to work independently and collaboratively Proficiency with social media & promoting Extra Expertise (Non-Essential): Professional experience in the music industry Familiarity with House Music Main Tasks and Responsibilities: Coordinate with Club Staff: Work closely with management, security, and bar staff to ensure guests have a smooth entry into the club. Promote Events: Market upcoming events via social media, personal outreach, etc. to increase attendance. Report on Attendance: Track and report how many guests attend the event based on the promoter’s efforts. Extra Tasks and Responsibilities: Promote VIP/Table Services: Encourage guests to book VIP tables or bottle service, often for commission. Attend Events: Be present at the events to greet guests, ensure they have a good experience, and network with new attendees. Follow Up with Guests**: After events, follow up with key attendees to promote future events and build loyalty. Opportunities and Benefits: Career Development: Your role can go beyond promotion. We’re looking for passionate, dedicated team members who want to be more involved with organising events, especially at our new location: Blue Marlin Ibiza London. Referral: If you know anyone interested in joining as a promoter, feel free to introduce them to us. We’re always open to welcoming motivated individuals. Networking: Build your professional network by working closely with artists, DJs, and promoters. Community Engagement: Participate and enjoy the vibrant clubbing community in London. Payment: Commission pay Work Location: Hybrid Job Type: Part-time Expected hours: No more than 6 per week