About Zara's Pizzas and Fish Bar

Zara's Pizzas and Fish Bar is a well-established and popular takeaway business located on Southchurch Drive in Clifton, Nottingham. Renowned for its extensive menu, the business offers a wide selection of freshly prepared pizzas, fish and chips, kebabs, burgers, and other takeaway favourites.

The business has built a strong reputation within the local community for its generous portion sizes, high-quality ingredients, excellent customer service, and efficient food preparation. With a loyal customer base and a commitment to maintaining high standards, Zara's Pizzas and Fish Bar continues to grow and serve customers across the Nottingham area.

Job Summary

The Business Support Officer provides administrative, operational, and purchasing support to ensure the smooth running of Zara's Pizzas and Fish Bar. The role involves assisting with business administration, stock management, purchasing activities, supplier coordination, financial record keeping, customer service support, and operational planning. The Business Support Officer works closely with the Takeaway Manager and business owner to maintain efficient daily operations, control costs, and support the continued growth of the business.

Key Responsibilities

Business Administration and Operational Support

• Provide day-to-day administrative support to the business owner and Takeaway Manager.
• Maintain accurate business records, including purchase records, supplier invoices, stock records, sales information, and operational documents.
• Assist management with reviewing business performance, identifying operational issues, and implementing improvements.
• Prepare and organise documents, reports, and records required for effective business management.
• Support communication between management, kitchen staff, front counter staff, delivery personnel, and suppliers.

Stock Management and Inventory Control

• Monitor stock levels of food ingredients, packaging materials, cleaning supplies, and other operational items.
• Maintain accurate inventory records and update stock information regularly.
• Conduct stock checks to identify shortages, over-ordering, wastage, or discrepancies.
• Assist in forecasting stock requirements based on sales trends, customer demand, and seasonal changes.
• Support effective stock rotation and storage procedures to minimise food waste and maintain product quality.
• Monitor usage of key ingredients, including pizza ingredients, fish, chips, meat products, vegetables, sauces, and packaging materials.

Purchasing and Supplier Management

• Assist with purchasing activities, including sourcing and ordering food supplies, packaging materials, and business equipment.
• Liaise with suppliers regarding product availability, prices, delivery schedules, and order issues.
• Maintain records of supplier details, purchase orders, delivery notes, and invoices.
• Compare supplier prices and support management in identifying opportunities for cost savings.
• Monitor supplier performance to ensure deliveries meet quality, quantity, and timing requirements.
• Assist in managing relationships with food wholesalers and other business suppliers.

Financial and Cost Control Support

• Maintain accurate records of daily purchases, expenses, and supplier payments.
• Assist with monitoring food costs, stock costs, and operational expenses.
• Support management in controlling costs through effective purchasing and stock management.
• Assist with basic sales reconciliation and review of business records.

Customer Service and Business Development Support

• Handle customer enquiries, online orders, telephone enquiries, and feedback professionally.
• Assist with resolving customer complaints and supporting improvements to customer experience.
• Monitor customer reviews and feedback to identify areas for service improvement.
• Support promotional activities, menu updates, and business development initiatives.

Compliance and Quality Support

• Assist management in maintaining compliance with food safety, hygiene, health and safety, and licensing requirements.
• Ensure stock handling and storage procedures follow food safety standards.
• Support the maintenance of high standards of cleanliness, product quality, and customer service.

Skills and Experience Required

• Previous experience in business support, administration, purchasing, stock control, retail, hospitality, or food service operations.
• Experience with stock management, supplier communication, and purchasing processes.
• Good understanding of day-to-day operations within a takeaway or hospitality environment.
• Strong organisational and record-keeping skills.
• Ability to monitor costs, manage stock information, and identify operational improvements.
• Good communication skills when dealing with suppliers, customers, and staff members.
• Ability to use computer systems, spreadsheets, email, and ordering platforms.
• Strong attention to detail and ability to manage multiple tasks in a busy environment.