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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Offshore Supplier Operational Performance Manager Delivering good customer outcomes is at the heart of what we do here at Capital One. This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team, and driving high-performance across a defined portfolio of third-party offshore supplier operations. Reporting to the Head of Offshore and partnering closely with the broader Operations team and internal stakeholders, you will be accountable for the effective delivery and governance of key customer service outcomes & back-office processes via our offshore partners. What You’ll Do * People Leadership: Lead, coach, and develop a high-performing internal team (e.g., Principal Associates/Senior associates), fostering a culture of continuous improvement, high engagement, and results-focused delivery for our customers. * Supplier Performance Management: Be accountable for the day-to-day management of supplier relationships for a dedicated portfolio of processes, ensuring third parties achieve a range of critical KPIs, including good customer outcomes and delivery against areas of back office processing. * Continuous Improvement: Proactively identify opportunities, and partner with the suppliers to develop and execute improvements in performance, process efficiency, and risk control. * Governance & Reporting: Ensure robust supplier performance is effectively governed and reported to Capital One stakeholders, highlighting any risks, emerging trends, and overall supplier health. * Stakeholder Partnership: Work closely with other key internal areas, such as the Supplier Management Office, the Business Risk Office, and the Process Management team, to ensure the holistic view of the supplier relationship and its performance is understood and aligned. * Change Management: Support the department's change agenda and prepare the offshore teams to deliver successfully against upcoming business initiatives. * Data Utilisation: Utilise and analyse performance data to make key business decisions related to the processes and suppliers you support. What You’ll Bring * Proven experience in managing and governing day-to-day interactions and performance of outsourced/supplier relationships, with a clear focus on customer service delivery. * Demonstrable experience of successfully leading, managing, and developing a team of direct reports. * Solid working awareness of commercial and contractual agreements with outsource partners. * Experience of building and supporting a culture that fosters high performance and strong engagement. * Excellent communication skills, both written and verbal, with the ability to build strong internal and external working relationships. * A genuine passion for people leadership and career development. * Strong problem-solving skills, with the ability to identify complex problems and come up with effective solutions. * Comfortable in adapting to change, embracing bold ideas, and intellectually curious. Where and How You'll Work This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. You’ll also need to be able to travel offshore to build relationships with key partners in India. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Outcome Manager About the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you’ll do * Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing * Develop and mentor the testing team fostering an environment of continuous improvement and excellence * Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations * Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes * Enhance and refine the testing methodology, adapting best practices and innovating approaches * Collaborate with insight providers across the whole UK business What we’re looking for * Outcome testing or Quality Assurance experience in a regulated environment * Ability to lead a testing programme delivering results through others * An ability to self-identify process improvements to improve efficiency, and then execute them * Great stakeholder management skills and the ability to influence and collaborate with a wide range of different people * Able to partner within and beyond the team, building productive, cross business relationships; analysing and sharing results and insights through reports * Strong organisational skills and the ability to remain focused and flexible in a changing environment Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ___ All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to ___ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We have 42 bedrooms, and a relaxing subterranean HarSPA hidden in the former vault, Harbour Kitchen Restaurant, Along with our speakeasy-inspired Gold Bar, where we serve the city's finest cocktails, housed in the former bank manager's office. Enjoy 25% discount on food and drink in our 17 buzzy bar

Are you a Restaurant Manager with high end experience in leading 5 or Michelin starred restaurants?. Restaurant Manager - Michelin Star Luxury Boutique Country House Hotel, Norfolk. The business is seeking an ambitious Restaurant Manager to maintain and more importantly elevate the already exception

We are thrilled to announce an exciting opportunity for an enthusiastic Restaurant Manager. Minimum of 4+ years’ experience as a Restaurant Manager in the Mayfair area or/and within private members’ clubs. Mediterranean restaurant in Mayfair.

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Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. You'll take full ownership of the restaurant - drive performance, hit goals, and set the vibe.

Restaurant Manager | Hospitality - Brand New Site - Belfast City Salary: £35,000 - £40,000 + Generous BonusAre you a passionate leader with a flair for creating exceptional customer experiences? Zachary Daniels is searching for an enthusiastic and dynamic Restaurant Manager to join an exciting res

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Assistant restaurant general manager Welcome to KFC.

Restaurant general managerWelcome to KFC.

A well-known dining establishment located in Battersea Power Station seeks a Restaurant Manager to oversee all operational and financial aspects of the restaurant. The Restaurant Manager will ensure exceptional guest service, lead a dedicated team, and work closely with the General Manager to achiev

Ensure smooth running of the restaurant and ensured restaurant is staffed at correct levels each day. Alto are hiring a Floor Manager! Competitive Industry pay (based on salary & Tronc). The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-fi

A luxury hotel in London is seeking a Restaurant Manager to oversee operations at its Cantonese restaurant.

They are looking for someone with experience as a Restaurant Manager in a quality‑led or luxury hospitality environment and someone who has a passion for food, wine and exceptional service. As Restaurant Manager, you’ll be:. If you’re a talented Restaurant Manager looking for an exciting and r

A leading hospitality group in Southwest London is seeking a passionate Restaurant Manager to lead a busy team in a fast-paced environment. The ideal candidate will possess strong leadership skills and has proven bar/restaurant management experience. You will oversee restaurant and bar operations, m

Key elements of your role as Assistant Restaurant Manager. Additionally, all managers receive an element of variable tronc. Show confidence in managing floor operations in a fast-paced, high-volume restaurant.

This role involves managing relationships with top restaurant partners, driving their performance through data analysis, and negotiating contracts. A leading food delivery service in Greater London is seeking an Account Manager to join their team.

We are seeking an experienced, driven, and customer-focused Bar & Restaurant Managerto lead our team and oversee the daily operations of our restaurant and bar. Previous experience in a restaurant and/or bar management or supervisory role is essential. Oversee the day-to-day bar & restaurant operati

Benefits of the Restaurant & Bar Manager role include. Apply today for this Restaurant & Bar Manager role and start your journey with Hyatt Hotels!. Free meals on duty in our colleague restaurant.

A leading restaurant chain in Greater London is seeking an experienced Reception Manager.

Ideally 2+ years of experience in a similar Restaurant Manager role in a busy, bustling environment. It offers 237 playfully designed bedrooms, an all‑day restaurant – Chet’s serving Thai American comfort food – a large open lobby with vintage seating and cosy corners, a central wrap‑aroun

A prominent restaurant group is seeking a Floor Manager to oversee daily operations at their venues in the Greater London area. The ideal candidate will have at least 2 years of managerial experience and excellent communication skills.

A busy burger joint in London is in search of a Restaurant Manager to lead daily operations and enhance guest experiences.

Working closely with the Restaurant Manager, the successful candidate will play a key role in the daily operation of the restaurant, with genuine responsibility and presence on the floor. Assistant Restaurant Manager - Luxury Estate, Surrey. Our client, a privately owned luxury estate in Surrey, is

A leading global hospitality company in Mexico City is seeking a Restaurant & Bar Manager to lead a dedicated team, ensuring exceptional guest experiences.

A leading hospitality group in the UK seeks an experienced Category Manager for a fixed term role.

A renowned London bistro is seeking a passionate and organized Restaurant Manager to lead their front-of-house team. The ideal candidate should have 3-5 years of experience in a senior role within a quality-focused restaurant.

A hospitality management company in the United Kingdom is seeking a Bar & Restaurant Manager to lead their team and oversee daily operations.

Have previous experience as a Manager within a busy restaurant environment. Gordon Ramsay Restaurants is the restaurant business of acclaimed chef, restaurateur and TV personality‑Gordon Ramsay. Have a strong personality with the confidence to play an integral role in leading the restaurant.

A leading hotel brand in Greater London is seeking a Restaurant & Bar Manager to lead a dynamic team and deliver exceptional guest experiences.

Terms of employment Permanent employment Full time.Secondary (high) school graduation certificate.Work must be completed at the physical location.There is no option to work remotely.Balance cash and complete balance sheets, cash reports and related forms.Enforce provincial/territorial liquor legisla

A luxury pub group in Greater London seeks a Restaurant Manager to lead the front-of-house team.

Restaurant Manager – Award Winning Gastro Pub - £38,000 – Southwest London. Oversee both restaurant and bar operations, including cocktails and service flow. Strong leadership with proven bar/restaurant management experience.

Work closely with General Managers and senior kitchen managers. Fallow’s permanent home in St James’s market was established in November 2021 and has since attracted a string of awards including both the Marie Claire and GQ ‘sustainable restaurant of the year’ and the Caterer award for ‘be

A popular vegetarian restaurant chain in Greater London is seeking a responsible leader to manage a shop.

A leading Thai restaurant chain in Greater London is seeking an Assistant Restaurant Manager to help lead their team and ensure high standards of food and service.

Working closely with the General Manager, Head Chef, and Heads of Department, the Restaurant Manager plays a key role in driving business success, developing the team, and maintaining the restaurant’s reputation and brand standards. The Restaurant Manager is responsible for the overall management

As an experienced Restaurant Manager, you’ll take day‑to‑day ownership of the restaurant floor, ensuring every service runs seamlessly and every guest leaves impressed. Arcade is opening a new site in central London right in Covent Garden! For our grand opening, a Restaurant Manager position a

A premium hospitality group is seeking a passionate Reception & Events Manager for their Skylon restaurant in London.

This role would suit an experienced Restaurant Manager, a strong Deputy Manager or an Assistant General Manager ready to take full operational responsibility. Minimum 3 years' experience as a Restaurant Manager / Deputy Manager. As Restaurant Manager, you will be responsible for:.

The Restaurant Cleaning Manager will take full ownership of front‑of‑house (FOH) and work with the General Managers and to ensure consistently high cleaning standards, manage agency night‑time cleaning contractors alongside in‑house cleaners. Fallow’s permanent home in St James’s market

A global restaurant design firm in the UK is seeking a Design Manager to lead the delivery of restaurant design projects.