Concierge - Simply Shine ltd

Mobile Cleaner (Driving Licence Required) We are looking for a reliable and professional cleaner to join our team, working across multiple residential and commercial sites. This role requires travel between locations, so a full UK driving licence is essential. Responsibilities: Cleaning communal areas, offices, and shared spaces to a high standard Travelling between sites as required Reporting any maintenance or health & safety issues Representing the company professionally on client premises Requirements: Full driving licence (essential) Reliable, punctual, and able to work independently Good attention to detail Previous cleaning experience required What we offer: 35+ hours per week with opportunity for more Ongoing, stable work Supportive team environment

Professional Block & Communal Area Cleaner We are seeking a dependable and detail-oriented cleaner to maintain high standards across residential blocks and communal environments. This role is suited to someone who takes pride in their work and understands the importance of presentation within managed properties. Key Responsibilities: Cleaning and maintaining communal hallways, staircases, entrances, and shared facilities Mopping, vacuuming, and polishing floors to a professional standard Cleaning internal glass, doors, and touchpoints Dusting ledges, skirting, handrails, and fixtures Managing bin areas, litter picking, and general tidiness of external approaches Identifying and reporting maintenance or health & safety concerns Candidate Requirements: Strong attention to detail and reliability Professional attitude and good time management Ability to work independently and efficiently Previous experience in block or commercial cleaning is preferred What We Offer: Consistent, ongoing work Supportive, professional working environment Opportunity for additional hours across multiple sites

Duties and Responsibilities: • Developing long-term goals and strategies for business growth and expansion., • Managing the daily administrative operations of the business., • Developing, implementing and managing new business and marketing strategies., • Managing new enquiries and confirming services with clients., • Maintaining digital record-keeping systems and company documentation., • Preparing management reports, including sales performance, stock levels and expenditure reports., • Tracking order timelines and deliverables for e-commerce, advertising campaigns, etc., • Monitoring order processing, returns management and stock updates across online platforms., • Compiling reports (Google Analytics, Facebook Ads, Amazon Seller Central) for review., • Maintaining organised digital filing systems (Google Drive, Dropbox, SharePoint)., • Liaising with suppliers, courier partners and service providers., • Ensuring compliance with company policies, data protection regulations and operational procedures., • Handling customer enquiries, complaints and feedback., • Liaising with service centres and notifying clients of receipt of mail on a daily basis., • Identifying process improvements to enhance operational efficiency. Experience / Skills / Qualifications: • Proven relevant experience., • Knowledge of online marketplace operations., • Strong organisational and reporting skills., • Ability to independently manage remote office systems., • Relevant Bachelor’s or Master’s degree.

The Role We are currently recruiting for a House Coordinator (Fixed Term) to cover a period of maternity leave for approximately one year. The role is to ensure a welcoming and memorable experience at 1 Warwick for all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered throughout the House, as the primary gatekeeper and ambassador for the House. Key Responsibilities • Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority., • Be the ambassador of knowledge on all member services and activities across Mortimer House., • Regularly communicating with the Reception Manager any updates on all reception, Member queries, feedback, and housekeeping., • Complete the new member onboarding process for all tiers of membership as communicated by membership team., • Communicate to the 1 Warwick team all relevant event information needed to deliver exceptional member experiences., • Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House., • Ensure all checklists are completed and signed off, daily, weekly, and monthly., • Ensuring the reception desk is clutter free and an engaging space to welcome people., • Manage the atmosphere, music, scent, and heating for reception and workspaces., • Communicate to Office Floor Coordinators all changes or requests from Members., • Ensure all member systems always work seamlessly, and liaising with our IT providers., • Ensure members have access to information of services, promotions, and events across both Maslow’s houses., • Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings., • Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice., • Manage restaurant bookings and enquiries/requests where needed., • Distribute member post correctly and in a timely manner., • Be the point of contact for all external contractors, logging arrival and departure times., • Ensure the Function sheets are distributed by the events team to the specific departments., • To carry out any other duties that may be required by the Reception Manager and General Manager., • Contribute to an enjoyable working environment., • Build a strong relationship with the F&B Managers and HODs to allow support in administration. Requirements: • Previous experience in a similar role, • Excellent communication and interpersonal skills, • Strong attention to detail and multitasking abilities, • Ability to work effectively in a team and under pressure., • Positive attitude and willingness to go the extra mile to exceed customer expectations., • Flexibility to work evenings, weekends, and holidays as required. In Return We Offer: • £450 Gross Refer-a-friend scheme (unlimited referrals!), • 50% discount on F&B onsite, • Reward and discounts platform, • SmartTech and CycleToWork schemes, • Access to delicious on shift meals *Please note that we do not have a Skilled Worker Sponsor License

About sub800 At sub800, we create flexible, managed office spaces designed around people. We believe great offices aren’t just about design — they’re about service, experience and proactive support. Our operations team sits at the heart of that experience, ensuring every client interaction is smooth, professional, and personal. The Role The Operations Assistant plays a key role in delivering a premium, concierge-level service to our clients, while supporting the smooth day-to-day running of our workspaces. You will be one of the main points of contact for client requests, taking ownership from first enquiry through to resolution. Working closely with the Operations Director and wider team, you’ll balance operational coordination with a strong focus on client satisfaction, communication and experience. This is a hands-on, varied role, well suited to someone who enjoys working with people, solving problems and taking pride in delivering an excellent service. Key Responsibilities Client Experience & Service Delivery • Act as a primary point of contact for client operational queries, delivering a friendly, professional and responsive service at all times., • Take ownership of requests from start to finish, providing clear updates and managing expectations throughout., • Build strong working relationships with clients by understanding their needs and anticipating requirements where possible., • Support client move-ins, office setups, changes and ongoing space requirements to ensure a smooth and welcoming experience. Operations & Supplier Coordination • Coordinate contractors, maintenance works, deliveries and site visits with minimal disruption to clients., • Proactively follow up with suppliers to ensure work is completed on time and to a high standard., • Identify potential issues early and work collaboratively to resolve them efficiently and professionally. Administration & Compliance • Log, track and prioritise tasks using internal systems to ensure nothing is missed., • Maintain accurate records for compliance and building documentation, including health & safety, FRA actions and access logs., • Support access management (keys/fobs), inventories and shared operational documentation. Day-to-Day Building Operations • Support events, hospitality requests and office presentation, ensuring spaces are always client-ready., • Manage ad-hoc requests alongside larger projects, responding calmly and efficiently in a fast-paced environment., • Help uphold the overall look, feel and service standards of sub800 spaces., • Respond promptly to incoming client queries, ensuring issues are resolved or escalated appropriately. What We’re Looking For Essential • A genuine passion for customer service and delivering an excellent client experience., • A hospitality-led mindset, with a natural instinct to be helpful, proactive and professional., • Strong communication skills, both written and verbal., • Highly organised with strong attention to detail., • Comfortable managing multiple priorities in a fast-paced, client-facing environment., • Confident dealing with clients, suppliers and contractors., • Reliable, solutions-focused and comfortable taking ownership of tasks. Desirable • Experience in hospitality, serviced offices, hotels, facilities, property or office management., • Experience coordinating suppliers or handling operational requests., • Familiarity with compliance processes or building operations., • Comfortable using Outlook, Excel/Google Sheets and task management tools. Why Join sub800 • Be part of a growing, people-focused business where service genuinely matters., • Work closely with senior leadership and gain broad operational exposure., • Enjoy a varied role where no two days are the same., • Play a visible role in shaping and delivering an exceptional client experience.