Customer Service Manager

Hot n Juicy Shrimp LDN is expanding, and we’re looking for a Kitchen Manager to lead our newest location in Walthamstow! If you thrive in a fast-paced environment, love great food, and have strong leadership skills, we’d love to hear from you. This is a hands-on role, ideal for someone who can lead a team, manage service, and cook to our high standards. Role & Responsibilities: - Oversee and manage daily kitchen operations, ensuring a smooth service. - Lead the kitchen team, maintaining high standards of food quality and hygiene. - Manage takeout operations efficiently, ensuring timely and accurate orders. - Handle kitchen paperwork, stock levels, and compliance requirements. - Train and support kitchen staff, ensuring consistency in food preparation. - Maintain a clean, organised, and well-functioning kitchen environment. - Cooking & Food Preparation – Prepare and cook our signature seafood dishes to perfection. What We’re Looking For: ✅ Proven experience in a kitchen leadership role (Kitchen Manager, Head Chef, or similar). ✅ Strong understanding of kitchen operations, health & safety, and food hygiene. ✅ Ability to manage a team, delegate tasks, and lead by example. ✅ Experience handling stock control, ordering, and paperwork. ✅ A proactive, problem-solving mindset with great communication skills. ✅ Proven experience as a Kitchen Manager, Head Chef, or similar role in a fast-paced environment. ✅ Strong cooking skills with a passion for delivering high-quality seafood dishes. ✅ Ability to thrive under pressure and maintain high standards during busy services. Training & Onboarding: You will undergo one month of hands-on training at our West Dulwich location before taking full responsibility for the Walthamstow branch. If you’re ready to take charge of a buzzing kitchen in one of London’s most exciting seafood brands, apply now! 🚀

Pitch London – Canary Wharf Is Hiring Experienced Waitresses & Waiters! Pitch London is expanding, and we are thrilled to bring our vibrant atmosphere and exceptional hospitality to Canary Wharf. As we prepare for our exciting new opening, we are looking for experienced waitresses and waiters to join our team. We are seeking individuals with big personalities, excellent communication skills, and a strong sense of professionalism. The ideal candidates will be articulate, well-presented, and impeccably groomed, with a natural ability to engage with guests and provide outstanding service. What We Are Looking For: • Previous experience working in a high-end or fast-paced hospitality environment • A passion for delivering first-class service and creating memorable guest experiences • Confidence in engaging with guests and anticipating their needs • A well-groomed and professional appearance • The ability to work efficiently under pressure while maintaining high standards • A positive attitude and a strong team player mentality What We Offer: • A competitive salary with excellent tips • The opportunity to be part of an exciting new venue in Canary Wharf • A lively, professional, and dynamic working environment • Career development opportunities within a growing brand • The chance to work with a team of like-minded individuals who are passionate about hospitality If you have the experience, energy, and personality to excel in this role, we would love to hear from you.

We are looking for an existing Chef de Partie or an excellent Commis Chef looking for their next step, who considers themselves to have a passion and flare for producing quality fresh food in an environment that makes people feel welcome. As the successful Chef de Partie you will: - Demonstrate a passion to deliver fantastic food every time - Be an active hands-on Chef de Partie/Kitchen Supervisor - You will show willingness to learn new skills, be an active team player with excellent communication skills - Working alongside your Head Chef you will be able to demonstrate your creativity and ability by helping to design and deliver new dishes for our menus and daily specials - Demonstrate great planning and organisational skills, necessary to maintain effective controls with regard to both GP and labour Our offer to a Chef de Partie - Up to £14 per hour including Service Charge - 28 days holiday per year - Average working hours 40-45 hours/ Part time also available - 20% discount in all Young’s & Geronimo pubs and hotels - Access to our Apprenticeship Scheme, development programmes and Chef Academy

What we offer our Sous Chefs: - basic pay £14 - up to £16 per hour including service charge - 28 days holiday per year - Average working hours will be 45 per week - including weekends - 20% discount in all Young’s pubs and hotels - Access to our Apprenticeship Scheme, development programmes and Chef Academy What we look for in a Sous Chef; We are looking for an existing Sous Chef or Senior CDP looking for their next step, who considers themselves as a natural leader with a passion and flare for producing quality fresh food in an environment that makes people feel welcome. As the successful Sous Chef you will: - Have experience championing excellent service through quality food - Be an active hands-on Chef with excellent communication skills - Be responsible and able to manage the kitchen staff rota, training and all health and safety effectively at all times - Working alongside your Head Chef you will be able to demonstrate your creativity and ability by helping to design and deliver new dishes for our menus and daily specials - Demonstrate great planning and organisational skills, necessary to maintain effective controls with regard to both GP and labour - Have a pro-active approach to driving sales

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Head Bartender at Roe, you will lead the bar team in delivering outstanding drinks and service while upholding the highest standards of quality and hospitality. You will play a key role in shaping an innovative and sustainable beverage program, mentoring staff, and ensuring an exceptional guest experience. Key Responsibilities: - Lead and inspire the bar team to deliver expertly crafted cocktails, wines, and beverages to the highest standards. - Oversee daily bar operations, ensuring seamless service and exceptional guest engagement. - Develop and refine cocktail menus, incorporating innovative and sustainable beverage practices. - Train and mentor bartenders, fostering a culture of continuous learning and excellence. - Manage inventory, control costs, and oversee ordering and stock rotation to minimize waste. - Ensure the bar maintains the highest levels of cleanliness, organization, and compliance with health and safety regulations. - Stay informed on industry trends, emerging techniques, and sustainability initiatives to enhance the beverage program. - Collaborate closely with the front-of-house and kitchen teams to create memorable food and drink pairings. About You: - Proven experience as a Head Bartender or Senior Bartender in a high-quality, fast-paced environment. - Strong leadership and team management skills with the ability to inspire and develop staff. - Deep passion for mixology, cocktails, and sustainable beverage practices. - Excellent customer service and communication skills, with a flair for guest engagement. - High level of attention to detail and the ability to thrive under pressure. - A team player with a proactive approach and a commitment to hospitality excellence. The benefits: - Competitive salary. - Continuous training, coaching and mentoring. - Wellbeing programme that includes team days out and mental health first aiders. - Career progression with plenty of opportunities to move into a new role. - 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. - No structured uniform, celebrate your individuality. - Free welcome lunch for you and a guest. - Family meal during your shift. - Bonus scheme and employee referral scheme for eligible team members. - Minimum 28 days paid holiday (prorated for part time employees). At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Conscious & creative dining in the heart of Wood Wharf from the trio behind Fallow restaurant. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers, and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. As a Head Waiter/Waitress at Fallow, you will play a key leadership role in delivering an exceptional dining experience, ensuring seamless service, and mentoring the front-of-house team. With a deep understanding of our menu, service standards, and guest expectations, you will lead by example to create a warm, professional, and memorable experience for every guest. Key responsibilities: - Oversee and support the front-of-house team to maintain outstanding service standards. - Provide warm, attentive, and knowledgeable service, ensuring guests feel valued. - Guide guests through the food and drink menus with expert recommendations and pairings. - Coordinate with the kitchen and bar teams to ensure smooth communication and timely service. - Maintain high levels of organization, cleanliness, and adherence to health and safety regulations. - Assist in training and mentoring junior team members, fostering a culture of excellence. - Handle guest inquiries, requests, and concerns with professionalism, ensuring swift resolution. - Support management with service operations, including opening and closing procedures. About you: - Proven experience as a Head Waiter or senior front-of-house role in a high-quality, fast-paced restaurant. - Passion for hospitality, food, sustainability, and delivering outstanding guest experiences. - Strong leadership, communication, and interpersonal skills. - Attention to detail, problem-solving ability, and the capacity to thrive under pressure. - A proactive, team-oriented attitude with a commitment to continuous improvement. The benefits: - Competitive salary. - Career progression. - Continuous Learning and Development programme including external opportunities such as WSET and Leadership courses. - Wellbeing initiatives. - Reward and recognition schemes. - Free welcome lunch for you and a guest. - 50% restaurant discounts across the group. - 25% Friends and Family discounts. - 50% discount on company retail. - Supplier trips, staff parties and team socials. - No structured uniform, celebrate your individuality. - Staff meal during your shift. - Holiday increment with length of service. - Enhanced parental leave. - Sabbaticals. - Fowl Mouth: the opportunity for our employees to use Fowl as a venue to organise a professional pop-up night. At ROE, we're passionate about fostering an environment that allows everyone to thrive and prosper, regardless of background. Diversity of perspective and an inclusive approach that promotes the voice of those experiences and viewpoints are well-known to be beneficial for our company and, consequently, career advancement.

Seeking an experienced Barista/FOH to join our team in FOREST GATE branch. Please make sure you are applying for the right branch. This is a full time position and shifts will be from between Mon-Sun from 6:30am - 5:30pm. Weekdays is a must and some weekends. Must be able to start early as 6:30. Main duties include; (1) Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages. Also servicing customers in the garden. Working with Speed and consistency. (2) Displaying, preparing and serving cakes and other light snacks to a high standard (3) Demonstrate latte Art (4) Cleaning and sanitising work areas, utensils and equipment (5) Serving customers and taking orders, multi tasking. (6) Calibration of coffee machine and grinder. (6) washing up when need to. The ideal candidate should have experience working in a fast paced environment and have the ability to work under pressure. The role also includes multi-tasking so being to prioritise your duties will be key. As front of house, the ideal candidate must have good verbal English, be friendly with good customer service skills; and have the willingness to make customers satisfied. If you got what it takes; please pop in the Forest Gate branch for direct response or message me here. please read all the details before applying. Thanks.

Ehla is looking for the next bright, enthusiastic Team Member to join our friendly and hardworking Street Food team. A customer facing role, located in various sites across South East and East London. Requirements: - Excellent customer service skills - Good English language skills - Ability to work as part of a team - Food service and handling skills - Good time keeping skills - An interest in food - Keen eye for detail and cleanliness The role requires you to arrive on time at one of our busy market locations and to help 1 or multiple colleagues to set up the outdoor location ready for service. Service is fast paced and above all tackled always with a smile, with a huge focus on our lovely customers. During service you will be required to prepare wraps and salad bowls, take payments and to generally run the FOH while a colleague runs the BOH. Great team work between FOH and BOH is key in order for service to run smoothly. Throughout the day you must make sure to keep the entire service area clean and tidy, stopping service quickly for a minute or 2 to clean is absolutely acceptable. Cleanliness is of top priority when serving food! After service you will help your colleague to clean and pack down for the day. Cleaning all equipment and surfaces before helping your colleague load all the equipment away. Bonus': - One free meal on every shift - Free transport to locations from our Woolwich unit - Cash bonus' for the whole team if targets are met - Wage is always assessed and can increase depending on focus, reliability, skills and longevity.