



responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job:
Raising support tickets to enable tracking and resolution of customer requests
Investigating and resolving customers needs then before closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary including working alongside technicians
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback onto the product or sales team to improve the organisation’s offerings
Charing Cross Road, WC2H 0JB, London

Sales and technical • 1-10 empleados
En JOB TODAY desde marzo, 2026
In a world where our daily lives revolve around the convenience of technology, experiencing disruptions due to device malfunctions or wear and tear can be both frustrating and isolating. At iMagic, we



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