Duty Manager – Londis
Overview
We are seeking a dedicated and experienced Duty Manager to oversee the daily operations of our store. The ideal candidate will be a strong leader with a passion for delivering excellent customer service, driving sales, and ensuring smooth store operations. This role requires a proactive individual who can effectively manage staff, support customers, and maintain high operational and compliance standards.
Key Responsibilities
Supervise and coordinate daily store operations to ensure efficiency and excellent service.
Lead, motivate, and support team members, fostering a positive and productive work environment.
Handle customer inquiries, complaints, and feedback professionally to drive customer satisfaction.
Support and coordinate with different departments (fresh food, grocery, checkout, warehouse) to ensure smooth service delivery.
Monitor staff performance, providing coaching and training where necessary.
Drive sales performance, monitor KPIs, and implement strategies to increase sales and profitability.
Oversee stock control and replenishment, ensuring products are handled with care and presented in the best condition for customers.
Maintain high store standards by keeping the shop floor and back areas clean, organised, and safe.
Ensure colleagues follow department routines and processes through effective training and guidance.
Enforce company policies while upholding health, safety, and food safety standards across the store.
Assist with HR functions, including staff scheduling, recruitment, and onboarding.
Take responsibility for the store in the absence of senior management.
Experience & Skills
Proven supervisory experience in a retail or supermarket environment (essential).
Strong background in customer service with a focus on retail excellence.
Demonstrated leadership skills with the ability to manage and inspire teams.
Good understanding of retail operations, sales performance, and store standards.
Excellent problem-solving, communication, and organisational skills.
Flexibility to work varied shifts, including evenings, weekends, and bank holidays.
Benefits
Annual Holiday Allowance
Performance Bonus Scheme
Pension Scheme
Employee Discount
Why Join Us?
This is an exciting opportunity to play a key role in the smooth running of our supermarket while contributing to an outstanding shopping experience for our customers. As part of our team, you’ll not only make an impact day-to-day but also benefit from clear opportunities for career growth and progression within the business. If you are passionate about retail, sales growth, and leadership, we encourage you to apply for the position of Duty Manager
Convenience store, Liquor store, Cafe, Bakery, Supermarket, Store • 1-10 empleados
En JOB TODAY desde septiembre, 2025
Our Londis supermarket is proudly located in the heart of Brixton, London, serving the local community with a wide range of groceries, fresh produce, and everyday essentials. We are more than just a convenience store – we are a trusted part
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