Front of House Manager

Management

5 hours ago131 views

Critical skills needed for the job -
•Has the ability to speak clearly and listen attentively to guests and other team members.
•Has the ability to maintain a professional appearance and display a positive and enthusiastic approach to all tasks
•Exhibit a cheerful and helpful attitude ,and provides excellent guest care
•Can demonstrate a complete understanding of the menu
•Be able to follow instructions to achieve brand standards
•Maintain the ability to be cross-trained in all areas
• Believe in exceptional guest service



Job Title: Front of House Restaurant Supervisor
Key Responsibilities:
  1. Customer Service:

Greet and seat guests, ensuring a warm and welcoming experience.
Address and resolve guest concerns or complaints promptly and professionally.
Ensure high standards of service are consistently delivered by all staff.
Manage reservations and coordinate table seating to maximize efficiency.


  1. Team Leadership:

Supervise and guide front-of-house staff, including servers, hosts, and bartenders.
Provide training, coaching, and performance feedback to staff.
Ensure staff adhere to restaurant policies, procedures, and service standards.
Schedule front-of-house staff shifts and manage time-off requests.


  1. Operational Management:

Oversee the cleanliness and presentation of the dining area.
Monitor and manage inventory of front-of-house supplies, including menus, silverware, and glassware.
Coordinate with the kitchen to ensure timely food delivery and address any delays or issues.
Handle the cash register or POS system, including managing opening and closing procedures.


  1. Health and Safety Compliance:

Ensure compliance with food safety, hygiene, and health regulations.
Conduct daily checks of the dining area and report any maintenance or safety concerns.



  1. Financial Accountability:

Assist with managing budgets for front-of-house operations, including labor costs.
Promote and upsell menu items to enhance sales.
Handle cash, process payments, and reconcile transactions at the end of shifts.



Skills and Qualifications:
Experience: Prior experience in a supervisory role within a restaurant or hospitality setting.
Leadership Skills: Strong leadership, communication, and organizational skills to manage and motivate staff.
Customer Service: Ability to handle high-pressure situations while maintaining a positive and professional attitude.
Problem-Solving: Quick thinking and decisive problem-solving abilities.
Knowledge: Familiarity with POS systems, health and safety regulations, and restaurant operations.
Time Management: Ability to multitask and prioritize tasks during busy service hours.

Preferred Qualifications:
Experience in a fast-paced, high-volume restaurant environment.
Certification in food handling or hospitality management.
Basic knowledge of wines and beverages.

Working Conditions:
Must be able to work flexible hours, including evenings, weekends, and holidays.
Standing and walking for extended periods during shifts.
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Mr Adam from Mr Wongs Wok & Box is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Flexible
  • Salary
    £12 – £13 hourly
  • Benefits
    Tips retained by staff , bonuses once targets met
  • Starting time
    Immediate start!

pin iconMile End Place, Mile End, Tower Hamlets, London

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House ManagerLondon

Chinese Fast food Restaurant • 11-50 Employees

Hiring on JOB TODAY since October, 2021

We are a high end fast food restaurant, serving Chinese cuisine. We take very seriously our customer’s full experience and we aim to give the highest quality always to them.

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Mr AdamActive 8 hours ago

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