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General Manager

9 hours ago•113 views

Haz Restaurant, Finsbury Square
About Haz Restaurant:
Haz Restaurant is a small, cozy restaurant located in the heart of Finsbury Square. We offer a warm, welcoming environment where guests can enjoy high-quality Mediterranean cuisine. We pride ourselves on delivering exceptional customer service and creating memorable dining experiences.
Position Overview:
We are seeking an experienced and dynamic General Manager to lead our team at Haz Restaurant. The ideal candidate will have a strong background in restaurant management, excellent customer service skills, and proficiency in managing day-to-day operations. You will be responsible for overseeing all aspects of the restaurant, including staff management, training, customer relations, and ensuring smooth operations.
Key Responsibilities:

Leadership & Team Management:
- Manage, lead, and motivate the restaurant team to ensure a positive work environment.
- Oversee the hiring, training, and scheduling of staff to ensure optimal staffing levels.
- Implement and maintain staff development programs to improve performance and service standards.
- Conduct regular team meetings and ensure communication of company goals and updates.
Operational Management:
- Oversee the day-to-day operations of the restaurant, ensuring smooth service and high levels of customer satisfaction.
- Monitor and maintain operational standards, ensuring compliance with health, safety, and food hygiene regulations.
- Utilize workforce management systems to track and optimize employee shifts, attendance, and labour costs.
Financial Management:
- Monitor and control budgets, costs, and expenses to maximize profitability.
- Assist with financial reporting, inventory management, and maintaining accurate records using Excel and other tools.
- Implement strategies to increase sales and customer loyalty.
Customer Service & Guest Relations:
- Ensure that all guests receive a high-quality dining experience, resolving any issues quickly and professionally.
- Handle customer inquiries and complaints with a focus on maintaining strong relationships and repeat business.
- Actively engage with customers to promote the restaurant and gather feedback for continuous improvement.

Requirements:

Proven experience as a General Manager or in a similar leadership role within the hospitality/restaurant industry.
Strong proficiency in Microsoft Excel, Word, and other office software.
Excellent written communication skills for internal reporting and external customer communication.
Familiarity with workforce management systems and ability to optimize staff scheduling.
Strong leadership and organizational skills with a focus on team development and training.
Exceptional customer service skills and a passion for hospitality.
Ability to work under pressure in a fast-paced environment.

Preferred Qualifications:

Experience in Mediterranean cuisine or a similar dining concept is a plus.
Knowledge of inventory management and cost control.
Basic understanding of restaurant financials and reporting.

What We Offer:
Annual salary of £40,000.00 + Bonus
28 days paid holiday
45 hours per week contract
Opportunity to work in a cozy, friendly environment with a passionate team
If you are a proactive and experienced General Manager with a passion for hospitality and a desire to lead a small, dedicated team, we would love to hear from you!
To Apply:
Please send your CV and cover letter to the chat below, outlining your relevant experience and why you would be a great fit for Haz Restaurant.