Guest Experience Coordinator

Key Responsibilities: • Support children's creative play and learning activities • Ensure safety and cleanliness of play areas • Assist with creative workshops and classes • Welcome families and provide excellent customer service • Help maintain equipment and play materials • Support birthday party experiences • Participate in themed activities and special events • Assist with basic administrative tasks • Help maintain capacity management We’re looking for someone who: • Passionate about children's development and creative play • Energetic and engaging personality • Strong team player mentality • Reliable and punctual • Creative mindset • Patient and adaptable • Good problem-solving abilities • Interest in arts and crafts • Strong cad – do attitude

At Noya, we are dedicated to providing an exceptional dining experience that combines exquisite cuisine with a vibrant shisha lounge atmosphere. With a seating capacity of 300, we cater to a diverse clientele, ensuring that each guest leaves with memorable experiences. We are seeking a highly skilled and motivated Restaurant Manager to lead our operations and elevate our establishment to new heights. Position Overview: The Restaurant Manager will be responsible for the overall management and operation of the restaurant and shisha lounge. This role requires a seasoned professional with a strong background in hospitality management, exceptional leadership skills, and a proven track record in driving sales and enhancing guest satisfaction. Key Responsibilities: Operational Leadership: Oversee the daily operations of the restaurant and shisha lounge, ensuring seamless service delivery, high-quality food and beverage offerings, and adherence to health and safety regulations. Team Development: Recruit, train, and mentor a high-performing team, fostering a positive workplace culture that emphasizes teamwork, accountability, and continuous improvement. Sales and Marketing: Develop and execute innovative sales strategies and marketing initiatives to attract new customers and retain existing ones. Monitor market trends and competitor activities to identify opportunities for growth. Financial Management: Manage budgeting, forecasting, and financial reporting. Analyze financial performance, implement cost-control measures, and optimize profitability while maintaining exceptional service standards. Guest Experience: Ensure an outstanding guest experience by maintaining high service standards, addressing customer feedback promptly, and creating an inviting atmosphere that encourages repeat visits. Inventory and Supply Chain Management: Oversee inventory management, supplier negotiations, and procurement processes to ensure optimal stock levels and cost efficiency. Compliance and Standards: Ensure compliance with all regulatory requirements, including health and safety standards, licensing, and operational policies. Maintain cleanliness and organization throughout the establishment. Qualifications: - Bachelor’s or Similar degree in Hospitality Management, Business Administration, or a related field preferred. - Minimum of 5 YEARS of experience in restaurant or hospitality management, with a strong focus on high-volume operations. - Proven track record of driving sales growth and achieving financial targets. - Exceptional leadership and team-building skills, with the ability to motivate and inspire a diverse workforce. - Strong analytical and problem-solving abilities, with a keen attention to detail. - Excellent communication and interpersonal skills, with a guest-centric approach. - Proficiency in restaurant management software and POS systems. What We Offer: - Competitive salary commensurate with experience - Opportunities for professional development and career advancement within a growing company. - A dynamic and supportive work environment that values collaboration and innovation. Application Process: If you are a passionate and experienced hospitality professional looking to make a significant impact in a vibrant restaurant and lounge setting, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience to US

This is a full-time on-site and remote role for a Community Employment Program Coordinator We are seeking a passionate and organized Community Employment Program Coordinator to lead the Skills-to-Employment initiative — a community-based program that equips unemployed individuals with practical skills and connect them to local job opportunities. You will play a key role in developing training partnerships, managing participant progress, and creating pathways to long-term employment.

Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy). Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles! Join our amazing team as our Reception Supervisor! YOUR MISSION: - You will be part of a BIG MAMMA floor team! - You will be the perfect example of a Big Mamma brand ambassador by giving a warm, welcoming and professional first impression to each and every guest. - You will lead the host team, ensuring that all standards are maintained, bookings are maximised and that issues and complaints are resolved or escalated as needed. - You will master our bookings system, Sevenrooms, and ensure every booking and enquiry is managed. - You will be a good problem solver, responding appropriately when bookings don't always go to plan. - You will onboard and train the host team and assist the floor managers with the rota scheduling. - You will respect health and safety standards and maintain cleanliness and organisation across the floor. - You will spread magic and make our customers live the best moment of their day! - You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude. YOUR SKILLS: - Big Smile and passion for Italian food! - Great energy, proactive attitude and team spirit - Excellent customer service, leadership and communication skills - Comprehensive knowledge of the floor operations - Previous experience as a head host/hostess or reception supervisor - Previous experience and knowledge of Sevenrooms - Flexible availability, including weekends and evenings OUR OFFER: - Permanent, full-time position - £18.21 per hour + Tronc Point - 5 days working week with 2 consecutive days off - Tasty staff food served family style - 15% Employee discount in all of our restaurants - £500 referral bonus when you refer a friend - Employee of the Month award - Open Up - free, confidential mental health and wellness support - Wagestream: Financial Well-Being platform that allows you to access your wages between paydays - Regular training \& growth opportunities - Mobility across all of our venues in the UK and Europe Ti aspettiamo! BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law. #JoinBigMamma Up to $18.21 / hour

The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly. • Help maintain standards for food quality, hygiene, and health & safety. • Support with inventory checks, stock control, and liaising with suppliers. • Oversee the coordination of dine-in, takeaway, and delivery services. • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns. • Support initiatives to improve and maintain a 4.9-star Google rating. • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues. • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events. • Help execute strategies to increase sales and online visibility. • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste. • Help track usage of ingredients and manage portion control. • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff. • Foster team morale and help maintain a positive, productive environment. • Assist with creating fair and efficient staff rotas. • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures. • Support efforts to meet regulatory standards and prepare for inspections. • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality. • Strong communication and problem-solving skills. • Ability to support operational and financial goals. • Experience managing staff and handling customer issues effectively. • Familiarity with food delivery platforms is an advantage. • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses. • A dynamic and supportive team environment. • A chance to be part of a growing, community-loved business. • Ongoing training and career development opportunities.

We are currently recruiting on behalf of a leading international banking client who is seeking a skilled and motivated Associate Director to join their Agency & Syndication Services team within the Project Finance space. This is a permanent opportunity based in London, offering hybrid working and excellent prospects for long-term career growth. The Role In this key position, you will serve as the primary liaison between borrowers and the lending syndicate across a portfolio of complex syndicated project finance transactions. You will ensure the smooth operation of deals post-closing, including covenant monitoring, processing waivers and consents, and maintaining strong stakeholder relationships. Key Responsibilities • Serve as the main point of contact for borrowers and syndicate members for allocated transactions • Manage and coordinate waiver and consent requests • Maintain transaction documentation and compliance tracking systems • Monitor covenant compliance and manage the collection and distribution of financial and other reporting • Review and process drawdowns, interest payments, and other disbursements • Collaborate with internal teams, legal counsel, and external advisors to support effective transaction management • Assist in the execution of new deal closings and secondary market activity • Prepare and deliver monthly reports on portfolio performance Candidate Profile • Degree-qualified or with equivalent relevant financial services experience • Solid background in loan agency or loan administration within syndicated lending, ideally with exposure to project finance • Understanding of distressed debt and restructuring would be advantageous • Excellent communication skills and experience working in international, multicultural environments • High attention to detail and ability to manage multiple priorities under pressure • Proficiency in Microsoft Office; familiarity with platforms such as Debt domain is a plus • Fluency in English is essential; knowledge of German or another European language would be beneficial Why This Role? This is a unique opportunity to join a well-established and globally recognised financial institution. You’ll play a central role in high-profile project finance transactions and benefit from a collaborative culture, competitive salary, hybrid working, and significant opportunities for career progression in international finance. Apply Now If this sounds like the next step in your career, we would love to hear from you. Please submit your CV to be considered for this exciting opportunity.

This is a role within a theatrical environment. We are looking for skilled professionals with vast experience within the theatre and immersive entertainment industry. Join the Layered Reality Team as Theatre Operations Manager at Elvis Evolution Elvis Evolution is an innovative, one-of-a-kind immersive experience from Layered Reality™, the UK's leading immersive specialists, celebrating the life and legacy of Elvis Presley. Combining cutting-edge digital technology, live performers, breath-taking multimedia, and iconic music, ELVIS EVOLUTION invites guests to relive the King’s most memorable moments. Taking place at Immerse LDN at London Excel Waterfront, this high-energy, high-tech tribute promises an unforgettable experience, where guests will walk in Elvis’ blue suede shoes. Position Summary We are looking for a Theatre Operations Manager who thrives in a dynamic, fast-paced environment and is passionate about creating extraordinary guest experiences. Working closely with the Senior Operations Manager, you will play a key role in overseeing daily operations, ensuring high standards of guest service, and leading a supportive, collaborative team. This role is ideal for a proactive leader who enjoys problem-solving, team development, and delivering outstanding live events. You will be instrumental in optimising commercial performance, supporting recruitment, HR, finance, and live operations, while fostering an inclusive and engaging workplace. Why Join Us? A fun, supportive, and inclusive working environment. Opportunities for personal and professional growth and development. Company social events. Discounted food and theatre tickets. Performance-related bonus scheme. Birthday off as an extra paid holiday. 23 days of holiday plus Bank Holidays An extra holiday day for each year of completed service (up to 5 years). Work closely with the Senior Operations Manager to ensure smooth day-to-day operations across all departments, including ticketing, guest services, live performances, photography, and merchandise. Support department heads in delivering exceptional guest experiences. Equip team members with the training and tools needed to maintain high standards of presentation and service. Ensure health and safety compliance and oversee incident reporting. Handle guest queries with empathy and efficiency, making decisions on bookings, refunds, or escalations as needed. Ensure daily show reports are completed and submitted by all departments. Undertake any additional duties reasonably required. Support revenue generation across ticketing, merchandise, photography, food, and beverage. Monitor income targets and KPIs to help achieve and exceed goals. Assist with the management of the ticketing system to enhance guest experience and streamline access. Provide financial and sales insights to the Senior Operations Manager. Collaborate with partners, stakeholders, and contractors to ensure seamless operations. Support recruitment, onboarding, and training for operational team members. Help draft and manage contracts for employees, casual workers, and freelancers. Ensure company policies and procedures are upheld and regularly reviewed. Foster a positive, inclusive, and supportive team culture. Assist in HR system management, maintaining accurate records of attendance, sickness, and leave. Help organise team schedules and rotas, ensuring fairness and efficiency. Contribute to performance reviews and support team development. Work with the finance team to track budgets and manage financial reporting. Assist with payroll preparation, ensuring accuracy and timely payments. Monitor and report on sales performance to support financial planning and decision-making. What We’re Looking For We are seeking a motivated, people-focused leader with a solution-oriented approach who thrives in a fast-paced environment. If you have a passion for guest experiences, leadership, and operations, we’d love to hear from you! Essential Skills & Experience A minimum of three years’ experience in operations management within theatre, events, leisure, tourism, visitor attractions, or entertainment. Strong understanding of live event operations and team management. Experience in recruitment, onboarding, and training. Familiarity with HR processes and team development. Knowledge of health & safety regulations and best practices. Excellent organisational skills and attention to detail. A passion for creating a supportive, engaging, and inclusive work environment. Strong communication and leadership skills. Flexibility to work evenings and weekends as required. Job Details Job Title: Theatre Operations Manager Responsible To: Senior Operations Manager Job Type: Full Time (permanent) Start Date: Immediate Probation Period: 3 Months Pay: Dependent on Experience Location: ExCel London, E16 1XL Diversity & Inclusion At Layered Reality, we celebrate diversity and inclusivity, ensuring every team member feels valued and empowered. We believe that our differences make us strong. Just as every immersive experience we create blends unique elements, a diverse team is essential for crafting unforgettable memories. Inclusion is at the heart of our values because to truly connect with our guests, we must first connect with each other. Together, we’re building a culture that mirrors the inclusive stories we tell in our shows. Join us in celebrating diversity and inclusion as we create immersive entertainment that resonates with everyone. How to Apply To apply, please submit an up-to-date CV along with a Covering Letter outlining why you are excited about this opportunity and what you can bring to the role. We look forward to hearing from you!

About the job Citadines Trafalgar Square London is seeking a confident Maintenance Manager to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. As our Maintenance Manager, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Overseeing the maintenance and repair of all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Overseeing the maintenance and repair of heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when required Processing handover in line with Company guidelines To be successful in the role of Maintenance Manager, we require: Previous managerial experience Ability to bring the guest experience to life throughout the hotel Ability to lead and develop teams Willingness to learn and work with IT systems quickly Experience in budgeting Strong technical and time management skills This is your opportunity to be part of our team as a Maintenance Manager. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Team leading, Multitasking, Organisation Skills, Attention to Detail, Customer Focus, Technical Skills, Communication Skills, Problem Solving Department: Maintenance About you Language required: English. The company At The Ascott Limited, we believe that our guests can be anywhere in the world, and still feel right at home. With a suite of accommodation options that spans serviced apartments & hotels, coliving properties, as well as independent senior living apartments, our guests can count on us for that sense of comfort and familiarity, be it for a short stopover or a new space to call their home. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. This year, Ascott marks 40 years in hospitality service. Growing from strength to strength, powering up through new alliances and transforming challenges into triumphs, Ascott is trailblazing tomorrow and charting a new future of growth. Hear from Ascott’s past and present leaders as they share about their experiences in this tribute video, having witnessed Ascott’s growth to become truly Unlimited.

We are seeking a highly competent and professional Personal Assistant to provide dedicated support to our CEO. This pivotal role ensures the smooth operation of the CEO's activities, enabling them to focus on strategic priorities. Key Responsibilities Executive Support: - Provide administrative, personal, and event-related support to the CEO - Manage the CEO’s calendar, scheduling appointments and prioritising time effectively - Screen, prioritise, respond to and delegate email and phone inquiries, ensuring appropriate follow-up Document, Data and Financial Management: - Draft, create, and send client quotes, proposals, and invoices - Automate repetitive tasks, manage data, and potentially even assist with web development or software projects - Reconcile payments, track accounts, and confirm invoice payments with senior management Event and Project Coordination: - Support the planning and execution of key meetings, events, and client engagements - Contribute to ad-hoc projects aligned with the company’s strategic objectives Other Duties: - Assist with sales reports, accounts preparation, and other administrative tasks - Support business growth initiatives, such as social media management and search engine optimisation, when needed Competencies Data science skills: Ability to code in R and or Python Language Proficiency: Written and spoken proficiency in Chinese, Malay, and English Intercultural Fluency: Comfortable working with diverse, global stakeholders and navigating cultural differences effectively. Deep cultural understanding across Central and East Asia Teamwork: Able to work collaboratively in a fast-paced, dynamic environment Independent Problem-Solving: Solutions-focused with a proactive approach to challenges Organisational Skills: Highly organised with exceptional attention to detail and time management Adaptability: Comfortable managing last-minute changes and shifting priorities Confidentiality: Maintains discretion, tact, and diplomacy in handling sensitive information Professionalism: Demonstrates excellent interpersonal and communication skills Required Qualifications Education: - GCSE or equivalent (preferred) Experience: - A minimum of two (2) years of professional experience as an assistant to a senior executive or founder, ideally in a start-up or small business setting Skills: - Positive, can-do attitude with the ability to handle last-minute changes - Proven ability to establish, maintain, and enhance professional relationships with a wide range of stakeholders - Advanced IT proficiency, including Python or R, Microsoft Word, Excel, and familiarity with internet tools Languages: - Excellent knowledge of Chinese (written and spoken), and good working knowledge of English and at least one other East Asian language Desirable Qualifications - Familiarity with CRM and bookkeeping software - Knowledge of social media marketing and search engine optimisation Role Details Location: London (on-site) Hours: 37.5 hours per week, with flexibility for occasional evening or weekend hours Type: Permanent, Full-Time Why Join Us? This is an exciting opportunity to play a key role in a growing consultancy with a global impact. If you thrive in a dynamic, multicultural environment and are ready to support a visionary leader, we’d love to hear from you. Application Process To apply, please submit your CV and a cover letter detailing your suitability for the role. Applications will be reviewed on a rolling basis.