Hotel Receptionist

Office & Admin

2 days ago639 views

**Join OUR Team!**If you're looking for a fast-paced, dynamic role where you can tackle new challenges, develop a range of skills, and meet people from all over the world, then our Front Desk position could be the perfect fit for you. The Sidney Hotel is a modern independent hotel, in the heart of London, proudly operating for over 45 years. As we continue to grow, we are looking for passionate individuals to join the Sidney family and develop with us.
YOUR ROLE:
As a Front Desk team member, you will be the first point of contact for our guests, providing a warm welcome and exceptional service to ensure their stay is positive, comfortable, and memorable. Your daily tasks will include but not limited to:
  • Check In’s / Out’
  • Processing reservations and payments.
  • Answering calls and responding to inquiries, emails and messages.
  • Managing and resolving guest complaints professionally.
  • Upselling rooms and services to enhance guest experience.
  • Liaising with other departments to meet guest needs.
  • Assisting with luggage storage.
  • Assisting with concierge and bar services when required.
  • Problem-solving to ensure smooth operations.


QUALITIES WE'RE LOOKING FOR:
  • Excellent verbal and written English communication skills
  • High level of enthusiasm, drive, and initiative
  • Strong organisational skills and the ability to multitask
  • Ability to stay calm and efficient under pressure
  • Exceptional customer service skills to handle guest queries
  • A great team player who communicates well with colleagues
  • Additional languages are a bonus


JOB TYPE:
  • Permanent


BENEFITS:
  • Concierge commission, gratuity, and end-of-year bonus.
  • Paid birthday holiday.
  • Discounts on accommodation and hotel services for you and your family.


In line with the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK.
If you're eager to be part of a supportive and growing team, where no two days are the same, we’d love to hear from you!
  • Experience
    Not required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Mon-Sun, 5-6 days a week, minimum 8-hour shifts (B/W 07:00 – 23:00)
  • Salary
    £12.5 – £13.5 hourly
  • Benefits
    Concierge commission, Gratuity, Paid Birthday OFF
  • Starting time
    Immediate start!

pin icon68-76 Belgrave Road, Pimlico, SW1V 2BP, London

icon
ReceptionistLondon

Lodging • 11-50 Employees

Hiring on JOB TODAY since January, 2025

We are an independent family run business operating for 45 years. The culture of The Sidney Hotel is FAMIILY. We work as one big family.

Company photo #1
Company photo #2
Company photo #3
Ketan Patel avatar icon
Ketan PatelActive 1 day ago

Similar jobs