Night Receptionist

Office & Admin

4 hours ago120 views

The Hoxton, Shoreditch – our first hotel – found its home in a former car park, and just like the neighbourhood, has evolved over the years into a fixture of the East London scene. Shoreditch has become one of the most happening areas of London, and we’re bang in the middle of it, with 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.

Job Description

You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way
Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
Work with all our teams to make sure we're always busy, and help our Night Manager with any overbooking levels
Answer phones, sort out requests and anything that might arise time, involving the team as needed - you're the one-stop-shop for our guests to turn to.


Qualifications
It's all about attitude for us, someone who enjoys being helpful to others and isn't easily flustered - there's a smaller team working at night so confidence and knowing how to work things out by yourself are key
Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know
You’re looking for a place where you can be you; no clones in suits here
Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
You’re not precious. We leave our egos at the door and help get stuff done
You’re up for doing things differently and trying (almost) everything once
You want to be part of a team that works hard, supports each other and has fun along the way


Additional Information

Competitive salary
19.6 days holidays (inclusive of bank holidays), pension, and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Treat yourself once in a while with lots of retail & hospitality perks through our partners
Enjoy a free night at The Hoxton and a meal for two when you first start with us
Goes without saying, but we’ll feed you during your shift
Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
Lots of opportunity to progress and switch it up as part of a global family of brands
Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
Extra time off to volunteer with one of our partner charities
Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
Enhanced family leave for when you’re expanding your family
An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Department: Reception
The company

Homey & Layered
The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Starting time
    Immediate start!

pin icon81 Great Eastern Street, EC2A 3HU, London

icon
ReceptionistLondon

Jobs, courses & advice in hospitality • 11-50 Employees

Hiring on JOB TODAY since May, 2022

Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.

Hosco Jobs avatar icon
Hosco JobsActive 3 hours ago
Are you hiring?

Post a job and hire

Hire now

More jobs from this company

Similar jobs